Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

The adsl light did not show up in my modem so the very next day I registered a complaint on 198 (their so called complaint number) 2 weeks passed nobody got back to me...so I called on 1504 & they told me if you have any problems then register on 198 & they hung up before i could tell them i already have done that. Later, I called again on 1504, this time insisting on sending a technician to check as it had been more than a month. No response.

After one and half month I call again ( I am still paying the rental charges without any internet) they give me Mtnl's local telephone exchange number asking me to call them & 'request' them to visit. When i call that number, it says 'temporarily disconnected'!!!!

I call on 1504 again & they give me another number. This time I* ask them why can't they call or send someone to which they reply 'Its not possible for us'

Finally i get through the other number & the mtnl service center person replies 'we'll send someone today itself' I asked him to note the address to which he said 'we don't need that, we'll check with the registered complaints' & hung up the phone!

They call up next day asking if internet is working fine...which we said no, they said 'ok' & hung up!!!

Till date nobody has called or visited to check. I am discontinuing with the service. I would never ever recommend Mtnl broadband to anyone. It sucks!

Docket number: 2488

Dear Sir, Received a THREAT CUM WRONG bill dated 10.07.2010 of Rs 5,124.00, without checking details of an old connection Tel No[protected]landline/internet-broadband), which hardly used. The letter is threatning to treat as Defaulter in payment of Govt dues. We would like to say that we went personally and wrote more than 50 letters to MTNL in 2005-06 regarding the connection, but received no reply or response till date. Finally, we handed over telephoe instrument etc. and closed the case. And suddenly received this THREAT from MTNL. The letter has no address, just tel. No. only. We are planning to registere FIR against this THREAT. Kindly look into the matter and advice. Keshav : [protected]. email : [protected]@in.com

Sir/Madam,
my number is 26433265 and i have the mtnl combo plan which gives me a speed of 512kbps. in the initial month the speed was good but after that it has drastically dropped. i have made several complains and when ever i call 1504 they say that speed issue they do not handle and give me other numbers to call which are as following
26435000,26432300,26433000,26451100,[protected] the incharge at each of the following numbers is not available at any time of the day and even after several complains to 198 the issue has not been solved.
as per the speed test done on 23 july my bandwidth is in the range of 180-200kbps and its 14th sept today and there is not much change in the speed.
pls help

My landline phone[protected] is not working for last ten days, I have registered the complaint no. of times but everytime have been given the new comlaint no. only but nobody is there to attend it and lastly I would be compelled to deposit the bill.
Bijay kant Jha vijay

Dear Sir/Ma'am,

This is to the reference of the internet service i am availing from MTNL for last few months. I am residence of 140, Gautam Nagar, 1st Floor, Near Yusuf Sarie, New Delhi and my contact details are +91-[protected],[protected].

The issue is that my internet services is not working since last one month and after repeated complaints at all levels there has been to action taken towards it. The situation at complaint numbers is so worse that the tele caller simply hangs the phone. We approached the local lineman and Area Officer as well, but they too are not interested to resolve the issue. Infact they dont even take our calls now.

I have sent mail to following ids which i obtained from MTNL website of DGM-HQ South "[protected]@bol.net.in" & DGM-Internet "[protected]@bol.net.in" twice one on 31/Aug/10 and on 4/Sept/10 but then also there has been no action.
I have also left a feedback on MTNL feedback mail "feedback.[protected]@bol.net.in" but all in vain.

We are finding this seriously strange and humilating that after all these complaints and follow up the issue still remains.

I will appreciate if you can look into the matter.

Thanks & Regards,
Mandeep Singh Oberoi
+91-[protected]
[protected]

I am using MTNL Broad Band since last 8 month. I was satisfied with the services offered by MTNL. But from last 20 day, my land line phone phone is dead. I have registered my complaint but there is no response. I am fade up.
Land Line No[protected]
First complaint no - 2244 around 20 days ago and made many complaints after and after.

Can u help me to get rid of this problem.

Thanks

Sachindra Khare
[protected]
[protected]@gmail.com

MY mtnl moble no is [protected] and using it from the last 8years. however, I have been receiving hot models sms from wap 1 from indiatimes.com which i never subscribed. I am prepaid customer. I have already complained about these things on this site. howerver, all efforts have gone in vain. Even mtnl don't interfere in this matter which is unfortunate in itself. Kindly do the something.

C P VERMA
KHARGHAR
NAVI MUMBAI.

sir, i have register my phone complaint so many times at 1504 but no one can resolve this matter . my shop landline connection no is [protected] in the name of raj kumar chopra was dead since 20th july 2010 . i am tired to complaining so many times . even i do online complaint but the authorities cant do anything , i have attached a copy of MTNL delhi complaint record which can be showed my phone still not working.. my business suffers....
WHAT CAN I DO.........TELL ME.

RAJ KUMAR CHOPRA
DELHI.

I have purchased this 3G Huawei Data card Model-E156G about a year back from MTNL Cooperage QCS. My sim no-[protected]. Has HSPDA.

It worked fine for 4-5 months then for last Dec 2009 on-wards it started giving problem. When I send sms “DATAENQ” to “444” I get the reply you do not have HSPDA validity.

Even recharging Data 99 , 750 – still the same problem. I have wasted lot of money on this. If MTNL is not able to solve this problems it should shut down the office & throw the staff out .

I have been complaining since last 8 months for such a small problem & fedup of MTNL. Would think 100 times before buying any service from MTNL in future

Whenever I call there is a new complain No- given what about the previous complain no one knows.

My few untraceable complains
CC[protected]
CR-CC[protected]
Once Mr Umesh Kumar refused to give me complain no also.

Where can I go with my problems. I took MTNL service thinking that MTNL hai to sahi hai but it is my nightmare.

Why not MTNL issue me a total fresh & New no since this no has a technical problem & is not able to rectify since 8 months.
I am ready to change the no also but wanted a permanent solution to my 8 month old problem.


Vinay
[protected] / [protected]

Dear Madam / Sir,
I have requested for the Internet connection in November 05, 2005 which was unlimited download from 12 midnight - 8am under the scheme DSL_NU_849. However, my plan was changed without notice or intimidation as DSL_TRIB_AA.
I have been receiving monthly bills for approx. between Rs: 1200-Rs:1600. This time for the month of May, 2010, for the first time, we received a bill amounting to Rs: 10,277. Rs: 8768 for internet and the balance Rs: 1509 as telephone bill.
We spoke to a couple people from the MTNL A/c dept and they finally said we need to pay Rs: 3500/- which we agreed but later refused as we needed to pay the whole amount, which we refused.We paid the June / July bills. My Mother is a aged and senior citizen and also a heart patient. She needs the phone in case of emergency.
I have been trying to contact the MTNL as well as written to them. I have taken off from work to visit them personally.
I would like my telephone / internet to be reinstated ASAP.
I hope I can get justice for their mistakes.

It is now more than two months. On 2Mbps Unlimited connection (on phone no.[protected], the connection speed & consistency is worse than dialup.

Thrice a week, we spend whole working day waiting just for a chance only to update a few html pages on our website.

Talk about facts:
Connection working (with pathetic speed) : 2min to half an our.
Connection breaks : most often- after every 15 - 20 ping replies to DNS, and stays disconnected for next 20 to "infinite" "host unreachable" replies. After every 2-3 hrs. of such hide & seek behavior, it'll just get lost forever (at least 2-3 times a week this happens).

I've forgot when was the last time I saw it working continuously for 2 hrs. or more. It has become no surprise to get only 2-3 hrs. of total connectivity in a whole 12hrs' working day. On Sundays, the connection too goes on holiday!

Official Response: Now let me praise the MTNL officials who are supposed to be at our service.

Mr. Sher Singh:
[protected]: Phone rings forever, no one picks up.
20047773: After 1-2 "not received" calls, the mob. goes "busy" forever.

Mr. Meena:
[protected]: rings forever, no one to pickup. "Switched off" is another favorite response.

Mr. Shambhunath:
[protected]: Only twice in last two months made the mistake to pick up my call. As soon as heard the word 'RK Puram' & 'broadband', directed me to Mr. Birpal and immediately put down the phone without listnening to me anymore. Let's see how Mr. Birpal tackles the 'problem' (broadband or me?)

Mr. Birpal:
[protected]: Yes, I remember one instance when he made the same mistake of receiving a call. But he went a step ahead - disconnected the call immediately without even saying 'hello' on the phone!! After that, the call returns "switched off" reply.

It seems easier to get a reply from God rather than getting reply from these MTNL guys.

One more thing, all of the above numbers used to reply promptly earlier when there were no issues with the connection. But for last two months+, all of them have trained themselves to tackle the problems (or customers?) more smartly.

It is only due to complex approval-disapproval system of our office that I'm still stuck with MTNL, but hey, this is the Capital of our country and these are the Premium ISPs of it as far as I know. If this is the level of service at this point, what can we expect from such 'Gov. employees' at other places?

I don't expect any improvement in their behavior whatever number of complaints we file against them (just have a look at the no. of complaints already logged). Because they are "Gov. employees" and that's why an average lazy Indian dies for gov. jobs. Now they are even enjoying increased salaries too for keeping their feet on table and contacts "off".

If any authorized person cares about their pathetic response of this kind, I'd urge them to please try and include some 'easy to use' complaints-system that gives us a detailed "proof" (like acknowledgment through email, etc.) that we have even communicated our problems to them. Their current Complaints- portal is a joke and the 'docket system' is just a lollipop to keep customers silent for 7 days. Before or after that- we've no proof that we even filed a complain, let alone questioning the response.

I had requested to transfer my Telephone line from Jawahar Nagar to Shastri Nagar (my new residence) which was to be completed in 7 Days. MTNL has issued a work order to which the line nor the authorities at MTNL are responding.

Dear Sir,

I mr Kawstubh Chaudhari Is suffering from a serious problem of internet download speed & customer care service of my internet provider MTNL. As due to poor quality of internet speed i filed a complaint for, with the complaint docket no. 1818 but no one has taken any due intrest in the complaint as rather has blamed us for our computer being virus prone or due to some internal fault in our computer.
As per the forums on internet the plan 495 provides the speed of 320 kbps which gives downloading speed upto 200 - 250 kbps but the fact there we r not even able to get the speed upto 20 kbps.
whenever reported for the same they just provide us some names n numbers of their respected employees who dont even have the knowledge of the internet plan.
Those people doesnt provide us any information and just direct us to another no. their customercare employees calls us now n then n asks us if internet is workin or not but no body helps us with rather download speed problem niether ther server department has helped us down. When gone to them they said they have problem in their server at that condition they cant help us.
I have a neighbour with same plan connected to his computer with appropriate speed o[censored]pto 250 kbps
Sir urging you to pls help us this complaint not only for me but even for other customers who dont know the procedure
pls sir a humble request.

Hi,
my number is 25148446, I transferred my phone with internet from lodhi road to hari nagar, however, after its transferred last 3 months, internet is slow, my plans is 256 to 2 mbps, however, I am getting speed of 100 and download is 9.
I have complained several times on 1504, i visited mtnl office 4 times, and I have send multiple emails, but still no one is doing anything.
Please help me.

Regards,
Kapil Ranakoti
[protected]

Hi ALL

I have made several complaints in MTNL that my Landline is Noisy . This problem is persistent for about last 3 -4 months. Many complaints are lodged but there is NO permanent solutions.

I have tried contacting every MTNL individual via email but did not get any positive reponse.

This is my last resort I am trying.

Hope somebody listens....


mona banga
Landline:[protected]

Dear Sir,

I am a permanent resident of Mayur Vihar Phase-I, staying at Flat No. 65, Kala Vihar Apartments, Mayur Vihar Phase-I, Delhi since 1998. Recently, a land phone connection (Tel. No.[protected] along with ADSL link has been installed at my residence two months back approximately. Since inception of ADSL link, three times payments have been made but the ADSL link has never been improved so far. Most of the times at idle hours I found the ADSL link inactive. Every time complaints over phone are being lodged and surprisingly it was found that the ADSL link gets operative only after lodging of complaints.

In spite of paying the bills in regular course, this type o[censored]nsatisfactory and reckless service of MTNL for the ADSL link provided by the Mayur Vihar Phase-I Exchange is unbearable. As such I think that unnecessary keeping the ADSL link and paying the rent for the same is not viable. Now I am left with only two alternatives, either you continue the internet link in a versatile manner or the same may be disconnected otherwise. I have lodged several complaints over telephone at the exchange, but no fruitful result have come so far.

As there is no option left for me, I therefore appeal to you to take prompt action at your level so that the Broadband service provided to me is improved with immediate effect otherwise I am compelled to disconnect the same. I think that an appeal like this at the higher level is considered more appropriate when there is no result of appealing repeatedly at the local exchange. I hope that a favourable action will be taken by you.

With regards
Malay Dutta
Owner of Flat no.65
Kala Vihar Apts.
Mayur Vihar-1

internet not working since 05 Aug.2010Complaint no 68706101 dated 16.08.2010
all the same no improvement

Dear Sir/ Madam,
This is to inform you that I lost my mobile in Mayur Vihar (Delhi) with my sim. My mobile no is +91-[protected]. So kindly deactivate my no as soon as possible so that anybody cann't misuse of my no.
I also lodge a complain in gurgaon police station.

Thanks & Regards,
Vishal Srivastava.
Mob- +91-[protected]

respected sir

this is to bring to ur kind notice that speed of internet connection over tel no.22542666 is very slow nd i hv been facing lots of difficulties over very slow speed .kindly advice concern officers to attend d complain nd inc d speed..........

Dear Sirs



I purchased your 3G internet data card on 23.07.10 from Najafgarh and it was told me that its speed would be 3.6MBPS, but I did not get this much its speed is only in 10 to 20 kbps because of 3G is not working in Najafgarh. if it can not provided 3.6 MBPS speed in Najafgarh than it has to ban on sale on Najafgarh and it is a data card so this can be move in Najafgarh also.

Kindly allow me compensation for inconvenience.

So kindly do help me about this ASAP


Regards

Amit Sharma

[protected]

RZ B-1/74 New Roshanpura

Najafgarh New Delhi 110043

My 3G Data Card M. No. [protected]