MTNL ADSL D - Link — poor service

Address:

East Delhi, Delhi

Dear Sir,

I am a permanent resident of Mayur Vihar Phase-I, staying at Flat No. 65, Kala Vihar Apartments, Mayur Vihar Phase-I, Delhi since 1998. Recently, a land phone connection (Tel. No.[protected] along with ADSL link has been installed at my residence two months back approximately. Since inception of ADSL link, three times payments have been made but the ADSL link has never been improved so far. Most of the times at idle hours I found the ADSL link inactive. Every time complaints over phone are being lodged and surprisingly it was found that the ADSL link gets operative only after lodging of complaints.

In spite of paying the bills in regular course, this type o[censored]nsatisfactory and reckless service of MTNL for the ADSL link provided by the Mayur Vihar Phase-I Exchange is unbearable. As such I think that unnecessary keeping the ADSL link and paying the rent for the same is not viable. Now I am left with only two alternatives, either you continue the internet link in a versatile manner or the same may be disconnected otherwise. I have lodged several complaints over telephone at the exchange, but no fruitful result have come so far.

As there is no option left for me, I therefore appeal to you to take prompt action at your level so that the Broadband service provided to me is improved with immediate effect otherwise I am compelled to disconnect the same. I think that an appeal like this at the higher level is considered more appropriate when there is no result of appealing repeatedly at the local exchange. I hope that a favourable action will be taken by you.

With regards
Malay Dutta
Owner of Flat no.65
Kala Vihar Apts.
Mayur Vihar-1