[Resolved] MTNL Broadband — Failure of broadband connection | |
Discontinuation of mtnl broadband connection wef: 10-9-09 due to various reasons. 1) Mtnl has failed to provide services to the customers in time. 2) There is a constant server and connectivity problems. 3) Mtnl have no competent technical staff to solve the problem of the customers. Mtnl is sending lineman one who does not know the abcd of broadband connection and dial up connection. 4) If you lodge the complaint about broadband connection, they will convert it into dialup connection and charged heavily. 5) The exchange staff is not cooperative with the customers. They always blame customers. 6) No software and hardware engineers are attending the complaints. The telephone operators are directing the customers to contact such and such person. Even that person is not available. 7) When i have submitted my application for discontinuation of the broadband connection wef 10-09-09 i was asked to to return DSL modem box and accessories. On the same day I have returned the same and obtained the receipt. but no response for discontinuation and refund of my deposite. 8) Another problem is that i have given option to deduct my monthly charges through my bank.Instead of deducting the monthly amount. The mtnl concerned staff told me that due to the internal problem of the exchange, they have not deducted the same and i will have to pay late fee. 9) My question is that why the customers will have to pay late fee whereas this is the fault of the mtnl. I therefore request to the higher authorities of the mtnl to discontinue my broadband connection wef 10-09-09 and also charged broadband connection as per my plan 849 and immediate action for discontinuation of broadband services immediately and inform me accordingly. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
MTNL Connection and Broadband Service — No Connection
Sir,I wish to bring to your kind attention that I have two MTNL connections in my name i.e.[protected] &[protected]. I also have a broadband connection on phone numberf[protected]. Both the phone connections are not working for the last about 25 days. All the bills are properly paid by me well on time to your department and there is no default. I had complained about this many times on your customer support number also but nobody turned up for the resolution of the problem so far.
You are requested to take an immediate action in regard to my above request for which I will be highly obliged.
Kind Regards
HARSH LATA RAJPUT
[protected]
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+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
mtnl broadband connection — complaint about broadband
dear sirI wanted to inform you that i am the user of mtnl broad band, my telephone no is[protected], i have problem with the broad band more than a month, some time it work's and some time not. The link also break down oftenly, but now it is completely not working from last week, i was complaint about it in call centre and to the area manager many times but situation is still the same.
Please take some action immediately.
Thanking you.