[Resolved]  MTNL Broadband — Worst services by MTNL BB NEW DELHI

From Dr Manisha Thakur Dated 26th April 2009
W/O Dr. Anil kumar Thakur
112- C DDA Red MIG Flats,
Rajouri Garden, New Delhi. 110027.
Mobile [protected] AFTER 5PM
E Mail [protected]@sify.com
My Broadband Details
Phone Number 25971752 cc no. [protected]
Subject:- MTNL officials are wasting government resources and negating got drive for MTNL BB . Kind ATTN. For MOS C&IT, PS MOS, Customer help line, Economic advisor
This is for your kind information for all above mentioned above
That I am communicatin on behalf of phone owner Ms manisha Thakur who is my wife
1. That I am repeatedly apprising MTNL officials of the fact of poorest services being provided to me .Right from induction of BB at my place it is functioning faulty and there is repeated and frequent logging off sessions.
2. That I have given enough time to MTNL officials regarding this to rectify my problem of interrupted browsing. Kindly refer to my personal talk to MR SS Singh IC public grievances last month and with Mr. Goswami SDO Rajouri garden on 25th April 2009. Still none of officials have done anything except for false promises that all will be well. Its still working faulty and there is only short sessions for a minute and then silent for most of times and only God knows when it will reconnect.
3. That the same has been apprised to SDO Rajouri Garden Mr Goswami and customer care help line.
4. That it follows that MTNL officials are unable and inefficient to rectify the complaint.
5. That my this mail may be taken as my application to quit MTNL BB as enough time has been given to MTNL officials to solve the problem.
6. That a written format of this is being sent to Information and Broadcasting ministry and relevant higher officials apprising them of the fact that MTNL will never be able to give quality services and that govt. should stop wasting their money on MTNL BB advertisements and thereby befooling customers.
7. That my connection for BB only be disconnected immediately and my entire money of router and compensation for mental torture by interrupted supplied be paid.
8. That despite the fact that its is election time and it becomes highest of priority of the present government to place all utility services of theirs deptt at the best but still at such important and high time officials are rather behaving negligently thus distorting present Govt image. It follows that this may be taken as negative election drive for present govt. by concerned officials. However, I do understand the importance of code of conduct at present time of election still I am writing this mail as this matter is since long pending and extended to this time when code of conduct is active.
9. Can any of officials have courtesy and by virtue of responsibility be able to explain as why such king of worst more then 3rd class services being rendered by officials concerned and why no strict action has been taken as this is chronic complaint.
10. That atleast know I may please be explained as why no appropriate action has been taken by official concerned to rectify my complaint.
Dr Anil Thakur