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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL Broadband — Broadband Usage Charge Is Shocking!

Urgent!!! My complaint is regarding the payable amount of the Broadband Usage Charges on my landline bill dated 6/12/09.There is some or the other discrepancy. It can never be so much. We are shocked!We opted for TriB_200P which charges about Rs.250 per month but the charge is coming at Rs.4543.84 for the month of November only. We were not given any username and password by the MTNL during the installation. We guess that someone else is also using our number. We didn't download anything from the Internet, just visited some sites and listened to some music but the shocking thing is that the broadband charge is coming at Rs.4543.84 for only that. And even we were away for 10 days in the month of November(billing month). We have submitted complaints to MTNL online system. Hope everything goes well in time. Please suggest us some measures to be taken in this regard. Thank You Sir/Madam!
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Aug 14, 2020
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Comments

broadband mtnl — charges without usage

i have not used broad band on my no 27341742 in the month of april 2009 but my bill says that i have used for Rs. 1523.which looks to be mistake kindly get it rectified

thanking you
kulwant sahni
[protected]
Reply
I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]
Reply

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    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
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