[Resolved]  MTNL Broadband Connection — Bad Connection

I have been registering complaints on Tel Nos 198 and 1504/1 almost every alternate day for the past 3 weeks regarding my 512kbps connection as under but the matter is still not resolved :
" the connection keeps dropping off and re-connecting as much as 20-30 times during the day.Some times
the reconnection is immediate or within a few minutes but at least 2-3 times in a day it takes 1-2 hours to reconnect. MTNL persons just make a telephone call asking whether the internet is connected and if at that moment it is on the close the complaint.
I am an Electrical Engineer and I know that this requires proper investigation of the incoming line, MDF, etc and measurement of Noise, attenuation and other parameters for which it seems MTNL either do not have the Equipment and Qualified Personal or are reluctant to take the trouble to do.
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Aug 14, 2020
Complaint marked as Resolved 
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I fully agree with you as i have been facing this problem since FEB 09 and they have still not replaced the line which comes to my colony. Its always a usual excuse that it could be my router (which is new), filter (which is new), Ethernet card (which is new), Ultimately PC (i have tested it on my new laptop too) and i have replaced each and every item listed here. Their engineers have come innumerous times and i have visited MTNL, Marol, innumerous times with my issue of random disconnection, and called their help lines, 1504, 198 and registered innumerous complaints just like you. But they always seem to take it easy and come up with excuses like "Our line parameters are showing ok here" which today unfortunately their excuse fell flat on their faces as the ADSL light was blinking continuously and the engineer who visited me today atlast confirmed that it was a line induction or attenuation fault, bcos at the same time he had called his office to check the parameters and found them to be ok, indicating that there was some induction happening on the line somewhere on the way. Lets see till tomorrow what they do...but i am sure they are not going to replace the Old Lines (confirmed by themselves) coming in my house.

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