MTNL — Broadband issue

Address:

Thane, Maharashtra

i reside in MiraRoad Hatkesh area and have a serious complain. 10 days back the MNTL cable connection was cut-off as a result of the continues...never-ending and disrupting work in progress by the Mira-Bhyander Municiple Corporation. the cable connection was reconstructed post 5-7 days however post that MTNL changed their configurations to their fancies uninformed this took another 3 days to be fixed post a call to the call center #[protected] from the contact # [protected] concerning the telephone #[protected] the same was updated by my daughter however post that the WiFi connection was still not restored on the Smart Phones that we possess and we have continuously informed MTNL (Complaint # 9363) to have someone sent and assist in having the issue resolved however the casual attitude of MTNL has been highly dis-satisfactory it is unacceptable that we pay a bill of 800-850 per month and have to face such menial service. they dont have the manners to talk and speak as if we owe them. the issue is still not resolved and when we call to check on the status, apparently no one in MTNL has the proper computer technologies to check the complaint # status on their computer systems...which is utterly ridiculous! topped by providing as several other numbers to call and try to get hold of the right person....which apparently no one knows who is the entire MTNL is the correct person who can resolve my issue.
The various telephone numbers provided to us since the day we have called to have the issue resolved:
[protected]# provided on the MTNL Bill) (called them check the configuration was changed which was updated by my daughter and finally fixed as on 14-June-2013)
however since connections on the smart phones was not getting restored (we do most of our work on Smart Phones via Wifi) hence called again on the same # on 16-June-2013 (Complaint # provided and was informed that someone will comeover to check on the systems and assist with restoration of the connections on the smart phones, informed that the person will come on the same day and will call before he comes home for providing assistance)
but since no on called/came until the next day we were forced to call the 1-800 # to check whats going on they provided us the MTNL #[protected] to get assistance however when called that # they said that they would only assist if the telephone line is not working and directed us to different MTNL telephone #s for Broadband assistance:[protected],[protected] and[protected] however when called that # some local technician speaking very rudely not listening to the entire issue reacted by saying abruptly that they will check and get back. Five minutes later calling on my landline # saying that your line is working then whats the issue...the annoying thing is that after countless complaints to MTNL saying that they telephone line is faulty (a lot of disturbance on the line because of which cant hear the person talking on the otherside) however the person incharge Mr. Rane always gives one standard response saying that we will look into it however in the past 3 years that we have been staying here the issue was never resolved and we have been forced to live with it like it is a normal phenomenon.
since the rude local technician was not able to resolve the issue on the call after not listening to the entire issue and concern and asking stupid questions and even after taking down our address (which is funny cause once you give MTNL your landline # they should be able to pull up your basic details like name and address immediately) still no one came over to have the problem fixed.
the next day we tried to be patient in a frustrating situation and call the 1-800 MTNL call center # again and they gave us the desk # and the work mobile # to the person concerned Mr. Rane[protected],[protected] and 91-[protected]) when trying to call the landline # the phone only rings and no one answers, when trying the mobile # it either rings and there is no answer or says that its busy or says that its switched off.
today 19-June-2013, we were given yet another # to call the person concerned is Mr Kanayalal[protected] and[protected] however when you call him, his secretary a very rude female says that he is in a meeting and will let him know to call us at the contact numbers that we provided her with, we informed her that it is an urgent situation. a few hours later when there was still no response, we called back this time another rude female says that he has gone to the site. Now we just feel like cancelling the MTNL connection! this is a frustrating situation and we have spent a lot of monies calling various telephone numbers want to ensure that this kind of treatment of customers is mitigated and the people responsible become sensitive to the customers needs and their dilemma!