[Resolved]  MTNL Broadband, Koparkhairane — MTNL Broadband

I am Siva Purushothaman staying in Sector 22, Koparkhairane, Navi Mumbai. I am terribly upset with MTNL broadband services offered at our location. For the last one month, our broadband is down and am still paying the minimum charges of Rs. 500/-. Myself and my wife made several calls to MTNL service team and each time, they give us complaint number but no one turned up or gave us a return call to sort out our problem. Most importantly, every time we call up, they say that our complaint (number) was not registered in their system. To sort out this issue, we made several visits to MTNL office personally to complain but every time, they promise us to attend but in vain. Even we met higher authority and he complained us why we did not try to meet him before. Even his promises to sort out the problem gone in air. I am still struggling to get back our connection.
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Aug 14, 2020
Complaint marked as Resolved 
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This Telephone No. 27542498 Is faulty (not working propely), pls do this as early as possible.
Thanks
I had a problem with my internet broadband connection, it had continuous interruptions.
I kept complaining on the helpdesk, and they kept closing tickets, when my connection was working intermittently, but the real root cause was not being identified and fixed.
Soon as i realised this i refused to allow the problem ticket to be closed and ultimately two engineers (Mr Thitte and Mr Maali) did come and conducted a complete investigation which involved making trip back to their office for getting equipment.
But the root cause was identified and fixed in the same visit and now i have smooth service.
Thanks to the engineers for completing the work sincerely.
i had ( Tele no 2750009 ) problem since two months The Internet is not working properly. I was complaint more time but Koperkhairne MTNL Authorities are Dead .they Should not response till today

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