[Resolved]  MTNL Broadband Service On Landline — Broadband disconnection

Address:

South Delhi, Delhi

sir,
my self vineet sharma. I am using my MTNL number 26425329 from last 8-9 year's. I had complaint on mtnl Customer care number for disconnecting the broadband service from my number and want to activate 180 plan in my number. I had call on mtnl Customer care number 1500 for disconnection on November 2011. they had been committed me that your service will be deactivated and 180 plan will be activated into your number from our side and given me the complaint number 64200143. but in January 2012 i have receive the bill which is included a broadband charges. I had again call to mtnl customer care number 1500 and ask why the broadband charges added in my bill. They told me that your service will not be disconnected and running continue. they told me that you just go to Nehru place and ask to him that why the charges added in your bill. Then i go Nehru place and met with Mr. Rathi. He is a in-charge of mtnl broadband service in nehru place. He told me that you just given the application their and we disconnected your service from our side. i had given the application and submitted modem in Nehru place. but now i check that the service will not be disconnected. i also met with Nehru place AGM Mr. Ravinder Kumar but he told me that 1500 service is not in my under work so contact to 1500 or Mr. Rathi. I don't use the broadband service after given the complaint then why i am pay this bill. now they were disconnect my mtnl number. so i request you to please help me for disconnecting the broadband service into my number and weaver in my December and January bill because this mistake is done from mtnl customer side and i have given the complaint and not using this service after given the complaint.