[Resolved] MTNL — Misuse of my telephone | |
Dear Sir, We are residing at Mumbai in Andheri Lokhanwala Complex and have a MTNL landline connection, telephone number[protected]. Over the last couple of months we have distinctly observed that between 10 am -6pm.our telephone number when called from outside just keeps ringing to caller, but the telephone becomes dead at home(cannot receive and dial calls). The telephone ring is back to normal in the evening till next day morning. Inspite of the phone line being dead in the afternoon, our bill amount has been progressively increasing. We strongly believe that during the afternoons our telephone line is being diverted elsewhere and is used by somebody else. We are paying the cost of somebody else using our telephone line in the afternoons Request you to kindly look into the matter . My residential address is as follows Narendra Jawahrani 1104, Galactica Towers 3rd Cross Lane Lokhandwala Complex Andheri West Mumbai 400053 Contact No: 26333681 / [protected]/[protected] Kindly investigate and oblige Thanking You Mrs. Jawahrani Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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![Mahanagar Telephone Nigam [MTNL] Phone](/img/bn/phone.svg "Mahanagar Telephone Nigam [MTNL] Phone"){kind=small}
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
![Mahanagar Telephone Nigam [MTNL] Website](/img/bn/www.svg "Mahanagar Telephone Nigam [MTNL] Website"){kind=small}
![Mahanagar Telephone Nigam [MTNL] Address](/img/bn/location.svg "Mahanagar Telephone Nigam [MTNL] Address"){kind=small}
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
http://mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc
Sl.No. Description Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
1. Additional Landline 1
2. Monthly Service Charges Rs. 100/-
3. Activation Charges Nil
4. Security Deposit for Local & STD Nil
5. Free Calls 50
6. Call Charges beyond free calls (in Rs.) 51 - 300 = Rs.0.80
301 - 2000 = Rs.1.20
Above 2000 = Rs.1.00
NOTE: 1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD, depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.
If a MTNL customer who is already having two connections under any MTNL tarrif scheme before[protected], and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Can any one take it up with the MTNL authorities and answer this?