[Resolved]  MTNL — Broadband Complaint

Dear Sir/Madam,

My Landline No. is 27186647. I booked an Broadband Internet connection: 56900001. My Internet Broadband connection was activated on 30/01/09 when i made several remainder to SDO and other officials (including S.S. Jain ([protected]), V.K. Sagar ([protected]) and at GM Office too.). Get the List of Number dailed by me from 27186647.

Internet worked for few days then after wards problem was prominent and i booked several complains and informed personally to Govt. officials directly on this contact No's (SDO, AM, Sub-Divisional Officers)

Complain list:
Complain No. Date Closed Date Comment
9933 18/03/09 Open
6645 07/03/09 14/03/09 Closed without user feedback
2299 06/02/09 09/02/09 Closed without user feedback
9507 31/01/09 02/02/09 Closed without user feedback

Phone was dead from 14/02/09 to 03/03/09, means neither phone nor internet was working.

Response time for resolving a complaint is 24 hrs.

I had called to Narender Kumar-SDO[protected], S.S.Jain - Area Manager([protected]), R.A.Gupta - GM Office[protected], 23328823,[protected], N.K.Mehta - GM Office[protected],[protected], Sanjeev Kumar - DGM Office[protected] on daily basis. My telephone record support the fact.

After making hundred of remainders to officials stated above no action has been taken uptil now. On daily basis official states to me that we going to look into this matter, but i don't understand what action they had taken and why our MTNL paying to them.

After so much calling and remainders, Mr. Pramod ([protected]) on 17/03/09 visited the site and looked into this matter. After analyzing, he suggested that there is some problem in Modem, i remainded to my Narender Kumar (SDO) and S.S.Jain(Area Manager) about this finding but Narender Kumar(SDO) insisted me to visit the MTNL office by taking the Modem for replacement but i requested him to visit the site, replace and test at site only but he in its ignorance, told me that he visit the site tomorrow, which he was doing since 07/03/09 from when i started looking into this matter seriously.

Telephone No.: 27186647
CA No.: [protected]
Site Address: Laxmi Chand, Wz- 505/1, Sri Nagar, Shakur Basti, Delhi - 110034.
Nearest MTNL Office: Keshav Puram Exchange at Lawarence Road.

Please let me know after making so many calls, reminder & complain nothing happened. What more a subscribe had to do.

I had not availed any service since 02/02/09 from MTNL and invested more than 150 calls to resolve this matter, still it is pending. Why a subscriber will pay when he had availed the service. So, look into this matter to adjust the payments too.

I request to you, take to appropriate action to resolve this matter and take appropriate action against concern officials and make sure that this will not repeat in future.

Waiting for Justices
Regards,
Manoj Yadav
Phone No: 27186647, [protected]