Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir/Madam,

My Landline No. is 27186647. I booked an Broadband Internet connection: 56900001. My Internet Broadband connection was activated on 30/01/09 when i made several remainder to SDO and other officials (including S.S. Jain ([protected]), V.K. Sagar ([protected]) and at GM Office too.). Get the List of Number dailed by me from 27186647.

Internet worked for few days then after wards problem was prominent and i booked several complains and informed personally to Govt. officials directly on this contact No's (SDO, AM, Sub-Divisional Officers)

Complain list:
Complain No. Date Closed Date Comment
9933 18/03/09 Open
6645 07/03/09 14/03/09 Closed without user feedback
2299 06/02/09 09/02/09 Closed without user feedback
9507 31/01/09 02/02/09 Closed without user feedback

Phone was dead from 14/02/09 to 03/03/09, means neither phone nor internet was working.

Response time for resolving a complaint is 24 hrs.

I had called to Narender Kumar-SDO[protected], S.S.Jain - Area Manager([protected]), R.A.Gupta - GM Office[protected], 23328823,[protected], N.K.Mehta - GM Office[protected],[protected], Sanjeev Kumar - DGM Office[protected] on daily basis. My telephone record support the fact.

After making hundred of remainders to officials stated above no action has been taken uptil now. On daily basis official states to me that we going to look into this matter, but i don't understand what action they had taken and why our MTNL paying to them.

After so much calling and remainders, Mr. Pramod ([protected]) on 17/03/09 visited the site and looked into this matter. After analyzing, he suggested that there is some problem in Modem, i remainded to my Narender Kumar (SDO) and S.S.Jain(Area Manager) about this finding but Narender Kumar(SDO) insisted me to visit the MTNL office by taking the Modem for replacement but i requested him to visit the site, replace and test at site only but he in its ignorance, told me that he visit the site tomorrow, which he was doing since 07/03/09 from when i started looking into this matter seriously.

Telephone No.: 27186647
CA No.: [protected]
Site Address: Laxmi Chand, Wz- 505/1, Sri Nagar, Shakur Basti, Delhi - 110034.
Nearest MTNL Office: Keshav Puram Exchange at Lawarence Road.

Please let me know after making so many calls, reminder & complain nothing happened. What more a subscribe had to do.

I had not availed any service since 02/02/09 from MTNL and invested more than 150 calls to resolve this matter, still it is pending. Why a subscriber will pay when he had availed the service. So, look into this matter to adjust the payments too.

I request to you, take to appropriate action to resolve this matter and take appropriate action against concern officials and make sure that this will not repeat in future.

Waiting for Justices
Regards,
Manoj Yadav
Phone No: 27186647, [protected]

I have taken the MTNL BB connection almost 2 months ago and every this was going on perfectly fine, since Friday the 13th of March 09' the speed for dowloading and uploading data drop to 3 to 5 kbps from 227 to 235 kbps, I spoke to every possible people from all BB department. I started making complaint on the 1504, this no is for internet issues i was given the complaint no 2087, nothing happened for 24 hrs, then I again called up and on the same no 1504 and spoke to the customer care executive she told me that out technicain will visit to your place and will check the problem, then after 30 mins or so someone from BB technician dept named Abhay called up and he told me what is the issue, i told him everything about the slow speed issues, he made me do some changes in the network & connection option, the changes was he change the option to obtain IP automatically from the static IP address and ask me to not to change ant thing in the DNS setting, then I asked to restart the machine, no thing happened it was same as before, then he is telling me that there is a problem with the pc it might have got some virus, I told him that i am using the registered version of Symantec Antivirus and its gets updated on daily basis, and he started argueing and was very rude on the call too. then he disconected the call bluntly. Then I called up to the connection dept and talk to Mr. Chawdhary he takes care of the new connection as well as the old modem setting issues, after talking to him he suggested me to format the machine and then check it, if there is any probl;em he will come and check the same. After formating the machine still bo joy it was the same. I called him again and told him everythign he replied as for as you are able to get the internet connection its perfect from our side and i cannot do anythign about it and he told me to get in touch with the speed issues dept and the no to that dept was 23488810 i spoke to the person on this no and he checked online from there end is was perfectly fine and then he ask me to do a complaint on 198 and select option 1&3 and technician will come and check th line as there might be some problem in the line and its been more than 24 hours and nobody has some to check the line, I have been callin since 13th March 09 and no action has been taken as of today, I have 999 unlimited plan and i pay almost more than Rs 1000/-for the internet conection and of which i am having hard time to work with this slow speed connection since almost a week...I know that this is India and it takes time to react but what about the customer sentiments they care the damn of it. If we make the payment 1 day after the due date they straight away take the charges from us but there is issue since a weeks times but not compensation will be provided to me...if this thing continues and nothing is been done by the end of this week i'll discontinue with the service

nodal officer,
mtnl dolphin services,
New Delhi.

as i had intimated vide complaint no.13000047 dated 13/03/2009 & subsequent complaint
the roam network complaint have not been set right yet.
once again i would request you to kindly look into the matter immediately so as to enable my roam network communication to my officials during exigency.

thanking you,

deokishan,
298, sector-09, pkt-01,
DDA flats, Dwarka,
new delhi.


--- On Sat, 14/3/09, D M <[protected]@yahoo.com> wrote:
From: D M <[protected]@yahoo.com>
Subject: non working of cell phone no. [protected] in roam.
To: [protected]@bol.net.in
Date: Saturday, 14 March, 2009, 6:25 AM
this is to bring to your kind notice that i have been complaining that I'm unable to make/recived
calls on my cell phone as i am in roam in Nasik(Maharashtra) & Mumbai, despite that it is all in vain.
as informed by mtnl i tried #002# i but this has not been accessed any network yet vide complaint no. 13000047 dated 13/03/2009 & 12700022 dated 17/03/2009.
kindly look into the matter immediatly, as the tlephone department is loosing the revenue
& also inconvenience caused by your valued customer pls.
thanks& regards,

Dear mtnl chairman

(through the complaint cell)

please check my call record of my telephone no 23360073 dated 15/03/2009 from 11.35 to 12.45 how many calls I called to 1500 for extension of my broadband connection from combo plan to unlimited hours, when I called to 1500 ist dial 1(hindi) then 0 to customer care executive every time they switch on the system and no response from their side similarly today i.e. 16.3.09 I again call to 1500 between 21.20 to 21.30 same time of position is happening.

Now I want to ask is this the way to dealt with customer, who wants to get the facility of mtnl by giving PAYMENT. Why you recruited this type of non professional person to your call center, who does have any temperament to talk with the customer.

I want immediate reply from your side to resolve the problem

SUDESHNA BISWAS
18/3A BSNL TYPE 4 QUARTER
KALI BARI MARG
NEW DELHI 1

TO,
THE MTNL OFFICER
DELHI



SUBJECT: SLOW SPEED OF INTERNET ON CONNECTION No. 24565276

Dear Sir/ Madam,

On the subject captioned above, I am submitting the following facts for your consideration and immediate necessary action:-

1. That I have got installed GARUDA FWT(HTT-801) Connection on 18/09/2008 and later I got activated Internet on this connection.

2. That I was assured that this connection will give the speed of 144 KBPS.

3. I am check my internet speed with the help of speedometer which show only 13.06kbps.


So many times, I have contacted to your customer care, but inspite of my repeated pursuation, net speed is not being improved at all.

But mtnl not taken any action on this problem or necessary action to improve the net speed on this connection please.

Thanking you


Yours truly

Sushil Kumar
PH.NO: 24565276
MOBILE NO;[protected]
ADD, S :732 G-1 INDIA APP SHALIMAR GRD SHAIBABAD NEAREST SEMAPURI DELHI

Sir,

I have had MTNL broadband for over 2 years. Initially it functioned very well. However for the last 3 months, the ADSL light is always flickering. I have complained three times - even currently a complaint is registered under my name. Once a complaint is registered, some one calls and ask - teek hai - the broadband functions well for max 2 hrs and then it is back to its flickering ways. Even yesterday, the same problem was rectified and it worked in the evening, now again it is not working.
Telephone No * 25074792
Complaint Type * DSL PORT
Docket No. 35520
I would be grateful for a permanent solution for this. I want to go for a wireless connection, but am worried if this is the way it is, how can i hope for proper functioning of even that.
Thankyou,
Sincerely,
Sunita Abraham
[protected]

I have broadband connection with unlimited download plan. but this is not working since last two months. I HAVE CALLED 1504 WITH COMPLAINT NO. -6001 & 6211. Then called at GM OFFICE also, but nothing has happened till date. It seems that either concerned officials are deaf and dumb or they are operating from PAKISTAN becausethey are also not responding. I am paying for this connection as INDIANS do.

I am not receiveng the bills at my place from last six months.
My phone no.is[protected].
My address is C-3/390 F.F, JANAK PURI.N.DELHI-110058.

I have tried to lodge the complaints against the unexpected behaviour and bad language used by MTNL Customer care executive and try to send it on mtnl email id feedback.[protected]@bol.net.in. But, making a lot effort, I am unable to lodge because, the mail ids doesnot receive my complain. I wanted to attract the attention of higher officials of MTNL Delhi on the above subject that some of their customer care executive at call center using unethical and bad language while requesting for lodgement of complaints. I don't know the name of perticular executives because he didnot confirm his name and he gave me his position no, that I forgot. Yesterday, I faced such a situation while I heard some bad words used by that particular executive.

Hope, I will get some help in this regard from somebody...


Prabhakar

I am Attaching history of Mail send to MTNL Dolphin helpdesk ID. Its useless customer care as well as useless email ID .


Its Been now almost a month . nothing has been done with regards to network problem . why should i pay bill to MTNL ??? you can see i have mailed on this ID in 10 feb . but till today no body is bothered to reply .


----- Forwarded Message ----
From: Nilesh Patil <[protected]@yahoo.com>
To: Dolphin <[protected]@mtnl.net.in>
Sent: Tuesday, 17 February, 2009 10:50:51 AM
Subject: Fw: pathetic service offered by MTNL Reminder no =1


As per the feedback from the customer care my request C[protected] has been closed without solving the problem . it was expected . its not new for me . how complaint can b e closed without asking the customer ?? i have not recieved any call from the dolphin wheather problme has been resolved or not ???


any way i will keep on complaining my new request C[protected]. i m doughfull any body is working there on the issue . there is no reply to my previous mail . I am not going to pay for this pathetic service .







----- Forwarded Message ----
From: Nilesh Patil <[protected]@yahoo.com>
To: [protected]@mtnl.net.in
Sent: Tuesday, 10 February, 2009 2:32:30 PM
Subject: pathetic service offered by MTNL


Dear sir,



After so many complaint requests & even to mail on the same ID regarding to Network problem, I am feded up now . I don’t know why I am using this pathetic service .I don’t think any body is working on complaints . for the formality purpose one complaint number assign & without solving the problem after some period complaint will be closed . This what generally MTNL officers does .




Name :- Dinkar Ananda Patil



Cell Number :- [protected]



Complanint number :- so many list is endless . current number is C[protected]

Problematic area :- Vikhorli east ( godrej colony ) office area :- millennium business park, mahape
It’s a shame thing for MTNL besides to Millenium business park very close to my office there is MTNL exchage . within IT park network problem occurs . then no need to tell about rest of area .I know there is no use to write on this mail ID as till today I mailed on the same id but no response . I don’t think this helpdesk ID is monitored by some body . I need grevience cell else appetent authority mail ID

Hope government ( TRAI )implement number portability system very soon, so that I can change service provider immediately .

Sir
I had surrendered my tele no 27530766 along with broadband modem installed at A/3/9/5, Millenium tower, sect 9, Sanpada, Navi Mumbai and requested you to send deposit cheque to my Pune address.Unfortunately your office sent wrong cheque (payble to jhansi exports) to me, which was returned to you by post about a month back, Till date i have not recd my refund, May i request you to look into the matter and dispatch crrect cheque to my following addaress
Col vkwankhede, Central MI ROOM, BEG Centre, Khadki, pune 411033
Kind regards
col vk wankhede

Dear Sir,

We are residing at Mumbai in Andheri Lokhanwala Complex and have a MTNL landline connection, telephone number[protected].

Over the last couple of months we have distinctly observed that between 10 am -6pm.our telephone number when called from outside just keeps ringing to caller, but the telephone becomes dead at home(cannot receive and dial calls). The telephone ring is back to normal in the evening till next day morning.

Inspite of the phone line being dead in the afternoon, our bill amount has been progressively increasing. We strongly believe that during the afternoons our telephone line is being diverted elsewhere and is used by somebody else. We are paying the cost of somebody else using our telephone line in the afternoons

Request you to kindly look into the matter . My residential address is as follows

Narendra Jawahrani
1104, Galactica Towers
3rd Cross Lane
Lokhandwala Complex
Andheri West
Mumbai 400053
Contact No: 26333681 / [protected]/[protected]

Kindly investigate and oblige

Thanking You

Mrs. Jawahrani

Respected Sir,
I Have Registered with MTNL Broadband and asked for a change of plan
from Rs 199 to Rs 299 and my docket no is F5021808 when i inquired that plan is not changed (on 1504 Helpline)they gave me tel no 28690111which is out of services, The customer service is poor kindly guide me and do the needful

I have MTNL Broadband Services & IPTV Cable Services which are not working from 5th Feb, 2009. We have Lodged serveral compliants on the customer care numbers of both MTNL & IPTV but are not getting any response. Finally we discontinued with IPTV services but have not yet recieved the refund & for broadband servires the engineer once came to check the connection & went back assuring to return with solution but never came back.

Hope you will look into the matter soon.

Regards,
Bipin J Shah

sir,
My internet has not working for the past 3 weeks.Despite numerous calls and desperate complaints to various departments and officials of mtnl delhi i have got no response from them.I am very sorry to say but their service has been disappointing to say the least.My address is 1944 Laxmi Bai Nagar and phone no 24104781.

please send me the detail on this no. [protected] for last six months on my id (incoming, outgoing calls) its urget.

Dear Sir,

I own a Garuda FW Landline phone number[protected]. I have been using the Garuda internet services under the plan 299 unlimited since more than 6 months now.

I have several areas to complain and want to know information as below.

From the beginning of the service till date, the internet service has remained unreliable and has never given proper speeds of even a dialup connection of 56 KBPS. Generally I am not getting the bill at my place in time & although I am paying the bill, still I am not able to connect to the internet most of the times.

Whenever I am calling the call centrer in Churchgate they always have a reply that the server is down and for any further information contact Bandra Kurla Exchange. Sadly, no one ever picks up the phone at Bandra Kurla Exchange, hence, I would like to know why you are maintaining such a USELESS call center where they have no answers to any questions related to Internet service. Moreover the call center is manned only from 7 am to 8 pm and not round the clock

After calling again & again & insisting they are giving some numbers for the Managers which no one is picking up. I hope mostly they are SLEEPING ON DUTY. Also the answers from the call center are sometimes rude. MAY be this is MTNL CULTURE & they are following the MTNL motto MERA TELEPHONE NAHI LAGTA.

our money has been reducted but the caller tune has not been setted i am getting only a faulty tune inspite of repeated complain to costomer care nothing has been done since 15 days my caller tune request is kehne ko jashn bahara hai(film jodha akbar)
my mobile no..[protected]

Discontinuation of mtnl broadband connection wef: 10-9-09 due to various reasons.
1) Mtnl has failed to provide services to the customers in time.
2) There is a constant server and connectivity problems.
3) Mtnl have no competent technical staff to solve the problem of the customers. Mtnl is sending lineman one who does not know the abcd of broadband connection and dial up connection.
4) If you lodge the complaint about broadband connection, they will convert it into dialup connection and charged heavily.
5) The exchange staff is not cooperative with the customers. They always blame customers.
6) No software and hardware engineers are attending the complaints. The telephone operators are directing the customers to contact such and such person. Even that person is not available.
7) When i have submitted my application for discontinuation of the broadband connection wef 10-09-09
i was asked to to return DSL modem box and accessories. On the same day I have returned the same and obtained the receipt. but no response for discontinuation and refund of my deposite.
8) Another problem is that i have given option to deduct my monthly charges through my bank.Instead of deducting the monthly amount. The mtnl concerned staff told me that due to the internal problem of the exchange, they have not deducted the same and i will have to pay late fee.
9) My question is that why the customers will have to pay late fee whereas this is the fault of the mtnl.
I therefore request to the higher authorities of the mtnl to discontinue my broadband connection wef 10-09-09 and also charged broadband connection as per my plan 849 and immediate action for discontinuation of broadband services immediately and inform me accordingly.

I have an MTNL triband connection since October and i was having well and fine speed of transfer rate of about 100 Kb/sec but it just came till my first bill took to generate and after that i have got my internet speed of just about 10 kbs/sec so it dropped about 10 times and i am suffering from it a lot i have got mental tension of it i am not able to surf my net properly i am not able to complete my work in time i have talked about it to the area had there Mr.Yadav he didn't solved it i have talked to Line head in AKL-4 Mr.Yadav he also haven't solved they gave that responsibility to Mr.bhau taking care of net but he said me that i will check it and reply to you but its 4 months since my follow ups not sort of reply from them and sort of issues being solved they are just moving me from here to there.i just want to know if will get my speed what i was getting in first month or not i have lost of about 10000 rs in 4 months at speed of just 10 kb while could have got any other connection of this speed a 4 times less.I need the proper speed of what i am paying i have having bill plan of 2500 monthly and my MTNL no. is 28083256 in kandivali west Mumbai. and my contact number is[protected].