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[Resolved]  MTNL — Slow internet speed

I have mtnl unlimited broadband plan and my broadband speed should be 256 kbps.
But I am getting a speed between 20 to 25 kbps.
I have made many complaints and have mailed them too
but am getting no help.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  13 CommentsShareTweet

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hi,
Coincidently, i am also using the MTNL TRI B unlimited plan since January. The internet connection worked fine at 256kbps speed for a month and half and then the speed dropped to 20kbps.I have done my best to bring this upto MTNL customer support several times, and the outcome of all the complaints was that this is the right speed i am getting.I am fed up in thinking and discussing, why the internet speed worked excellent for 1month? and so and after internet speed went really down that sometimes i cannot download anything.The browsing speed has also been affected but MTNL concerned employees are not ready to listen to me so, now i am concerned about my money that i pay every month.I am conerned about my time that i spend over internet waiting for a webpage to load completely and waiting for MTNL technical people to fix this problem permanently.I pay the same approxmately 1000Rs each month as also other MTNL TRIB unlimited subscriber do, then why few o[censored]s get slow speed and rest would enjoy the internet as we also suppose do.Please this is getting really huge issue for me and i really like to disconnect the connection but i really don't find that a positive solution to this problem.Since march till now i have paid for the cost of TRI B unlimited service, now if i disconnect the connection then what do i i get in changing to a different ISP.What do i get by paying for the kind of service which i haven't been to use for past 2 months, i meant who will bare the cost and if MTNL is responsible to bare this cost then i will be happy to change to another best competitive ISP provider in the market.I have walked and discuss this problem with various MTNL personnel and what i get to hear is this that MTNL is not putting up with the capacity of connection the can handle and they are providing connection to each and everyone without putting any cost in the production or so called not putting money to make sure all the including existing and new gets the the same kind of services what is being promised while taking the connection from MTNL. This is highly cost cutting issue but this is not the way how MTNL is dealing.I have spoken to Area Manager and was told to delete my cache memory of my laptop, also that what i am facing is not possible.So, Area Manager is being either unaware of this issue or he is pretending to do so.And i do delete my temporary internet files and use my computer the same way when i didn't any issues with internet then all of sudden why now?I think MTNL is completely cheating atleast on me, i am not aware of others what steps they taken to fix this problem, because i am sure i am not the only one facing such problem with MTNL TRIB unlimited internet service.
Please help us out.
Aditya
MOB:[protected]

MTNL — Unreasonable price difference?

to whomsoever it is concerned,

I would like to bring to your notice a gross case of discrimination taking place between the customer base of mtnl.i am a mtnl subscriber from mumbai and utilize your broadband service.today i was going through the tarrifs of mtnl in mumbai and delhi .the difference between was shocking .i would like to make a case in point using your unlimited scheme --- 256 kbps unlimited download .the price difference was quite shocking --

MUMBAI-- RS.2500

DELHI------ RS.799.

the price difference is more than 3 TIMES. why is this discrimination being made?

the links to the mumbai web page is -- http://mumbai.mtnl.net.in/triband/htm/unlimited.html

the links to the delhi web page is -- http://mtnldelhi.in/broadband/triband_tariff.htm

I have sent MTNL 2 mails but the company hasnt responded to either.
Hello Ashish,

I totally agree with you that these MTNL babus are encougarging discrimation... Not only they are overcharging MTNL mumbai customers in their UL plan but also in their other plans...

The tariff plans which they are offering to MTNL delhi customers are only 1/4 of what they are charging to us. They are taking the full advantage of their monopoly in mumbai as other service providers do not offer services in all parts of mumbai.

I think we all mumbai customers bring this overpricing practices to their TOP BRASS's notice.

Regards,
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Exact same thing happened to me! I used to get over 200kbps speed
with TriB unlimited download. But now i get maximum 25kbps!
Its drastically affected me in everywhich way and is terribly frustrating. I realize i;m commenting after a long time. Have you been able to overcome your problem and could you please assist me if you could?
Or have to switched to a better ISP and or better plan that you could inform me about
Thank you! All the best,
Karan
i have the same problem i was getting speed of 200 kbps for downloads some how this past week it barely touches 25 kbps and the surfing is also agoanisingly slow.they say this has happened cuz i use 2 different pc for the same modem.we do have 2 laptops...however no ones yet come to rectify the settings.
i am using mtnl for one and half month but my internet speed is very siow.i made many complaints but no action is taken till now.please help
They have reduced the prices of their packages and the speed has gone down drastically.
I have 256kbps unlimited which has become very slow since the prices have gone down.
Thats very cheap on their behalf.
have the exact same problem.
what should be done? it's been aver an year since I am regularly complaining but there is no action...
same thing has happended to me and gave me the same excuse that i am using 2 computers on the same modem...i told them to change the setttings o get me a new modem..they said they would..its been 4 months now...i am so frustrated with these guys that i have given up...some of my friends though are still enjoying downloads of over 200 kbps...sucks to be me..lol..pls if any one has any solution pls revert back.
low speed for internet and my p. no is 24372044
Respected Sir,

I have mtnl unlimited broadband plan and my broadband speed should be 256 kbps.
But I am getting a speed between 20 to 25 kbps.
I have made many complaints.
but am getting no help.

Sincerely

Santosh
my telephone number is : 22483159
S-93, Pandav Nagar, Delhi-110092
Telephone no. 29998945
Since 6 months regularly complaining for slow speed..but no action taken till now

POOR NETWORK COVERAGE

SIR THE NETWORK IN NAVY NAGAR IS POOR. THE 3G NETWORK DOES NOT COME AND CALLS KEEP DROPPING. REQUEST PUT ADDITIONAL ANTENNA NEARBY TO IMPROVE SIGNAL STRENGTH.

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