[Resolved]  MTNL — bill not receive

I didn't receive my mtnl landline bill and have down load duplicate copy from mtnl website last six months and have to pay surcharge for late payment. And we have not received the last month bill, my telephone is out of order because the payment is due.
tel.no. 25397654

Dear Sir,
I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of march-April 2012, Some time working some time not.Even that I receive my bill after pay date It is line men fault not mine so why i pay surcharge(extra charge) for late payment, If line men not doing his job honestly. I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved on that time.After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 750 per month till june 2012. I stopped to pay bills now status is DNP (do not paid), my telephone is out of order because the payment is due.
tel.no. 29968366
When I asked to call centre to applying for disconnect, they told me that I have to pay pending bills first but why should I pay bills if broadband was not working during that period.
I am very frustrated with very very poor service of mtnl. I m not get satisfied with MTNL.

Please help me to wave off these bills.
Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL
NAME: ANIL KUMAR
ADDRESS: B-266, TIGRI EXTENSION
NEW DELHI 110062
CLASS : INDIVIDUAL