Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL — High Tariff

MTNL-Mumbai has not revised plans and tariffs since the introduction of Triband service i.e. since 2005. Reliance and other competitors of MTNL are providing broadband at very less price. Even MTNL-Delhi has done it. Why MTNL is not thinking of reducing the tariff ?
Reliance offers a broadband plan @Rs.299 per month which contains 1 GB of download limit and includes ADSL rent, whereas Mtnl charges Rs. 599 per month + ADSL router rent for 1 GB.
MTNL has recently revised unlimited plans and its tariff is way to huge than other competitors like Tata Indicom and Airtel. eg. Tata Indicom charges Rs.1000 for 256kbps unlimited connection, Airtel charges Rs.999 for 256kbps unlimited connection, whereas MTNL charges Rs.2500 for the same speed connection!!
Does TRI or some kind of internet billing govt. company has a control over the pricing?

So as a consumer I hereby request you to look into the matter.
Thank you.

new delhi institute of delhi — blocking of my sim

dear sir,
my mobile ha s been stolen on[protected] in bus no. 419 and datz why i want my sim to get blocked immidaitely plz block it as soon as possible

your coustmar care is very bad.

Dear sir,

My name is ashish kuamr chaturvedi due to my mistake my number has been puk and i am presently out of station so pleas understand my problem and send me my puk no. my mobile no is [protected] and may sim no.[protected].My address WB-107 School block shakkarpur Laxmi nagar delhi -92 Pleas sir send my puk no on my E-mail address so i open my number.

Your coustmar
ashish kuamr chaturvedi
[protected]

Dear sir,

My name is ashish kuamr chaturvedi due to my mistake my number has been puk and i am presently out of station so pleas understand my problem and send me my puk no. my mobile no is [protected] and may sim no.[protected].My address WB-107 School block shakkarpur Laxmi nagar delhi -92 Pleas sir send my puk no on my E-mail address so i open my number.

Your coustmar
ashish kuamr chaturvedi
[protected]

Dear sir your customer care is very bad...
my mtnl trump sim pincode is blocked please send my puk to my E-mail
my phone number [protected]

Dear Sir
My phone is missing at 20/01/2010 and I have gone to issue the same number with my ID, but I surprised when I listen that my number is not issued at my ID, and I want know that where is my ID and which number at my ID, and know what can I do to received to same number, My Number is [protected]

thank you

Dear sir,

My name is siddhesh sunil pange due to my mistake my number has been puk and i am presently out of station so pleas understand my problem and send me my puk no. my mobile no is [protected] and may sim no.[protected] .
Your coustmar
siddhesh pange
[protected]

Dear sir your customer care is very bad...
my mtnl trump sim pincode is blocked please send my puk to my E-mail
my phone number [protected]
sim no .[protected]

My name is naveen chand joshi due to my mistake my number has been puk and i am presently out of station so please understand my problem and send me my puk no. my mobile no is [protected] .
Your coustmar

dear sir,
sir mere sim card ka pin lock ho gaya hai. mai is time out of station hoon. sir please mera puk number mujhe [protected] par sms kar do
mera mtnl mobile number [protected]
it is very-very urgent
thanks you
your customer
amrudin ansari

dear sir
unfortunately I've locked my sim with a code and my son while playing with my mobile It got locked and asking for PUK no. mobile no is [protected], in the name of v.r. chandran. pl send me at the earleast in my mail [protected]@hotmail.com

sir mera sim blocked hogaya hey
my mobile no is [protected]
sir please iska puk code batadijiyeh
my [protected]@yahoo.com

Dear Sir/ Ma'm
My Mob: No: [protected]
wanted to know my PUK No. as my SIM Pin No. is blocked

my email: [protected]@gmail.com


Sandeep

my sim no is[protected].my sim is required a PUK code to work bcoz it is blocked.can u give me required puk code.my email is "[protected]@gmail.com"n my mtnl mobile no. is [protected].plze plze plze help me.

Dear sir,

My name is parvez ahmed due to my mistake my number has been puk and i am presently out of station so pleas understand my problem and send me my puk no. my E-MAIL ADD. [protected]@gmail.com and my mob no. [protected]
Your coustmar
Parvez Ahmed.
[protected]

Dear sir,
My name is Ashish Kumar Chaturvedi. My mobile No. is [protected] (MTNL). My number has been puk by some Mistake so please send me my PUK No. On my Email ID :- ashishk.[protected]@gmail.com or i[censored] can also send me my Puk No on my present Mobile No. [protected].

I will be thankful to u always.


Your costumer
Ashish Kumar Chaturvedi
Present No. +91- [protected]

suche auch meine PUK-Nummer
www.kunstundmarkt.com

dear sir
my trump mo no[protected] has blockd my sim no[protected] so ply send my puk no on my email id [protected]@yahoo.co.in or i[censored] can also send my puk no my present no [protected]
thank you
your costumer
ajit singh
present no. [protected]

i want to know the puk code of my prepaid trump sim card(delhi, india) number is[protected]?

dear sir
my trump mo no[protected] has blockd my sim no[protected] so ply send my puk no on my email id hr.[protected]@gmail.com in or i[censored] can also send my puk no my present no [protected]
thank you
your costumer
H S Rawat
present no.[protected]

Dear sir
my trump no. [protected] has not respones & working say donot show network. please check my sim card & start a sim card. my sim no.[protected] so reply on my present no [protected] thank you
your custumer
himanshu mittal
present no. [protected]

Respected sir,
my trump mo no. [protected] has blockd my sim no[protected] I shall be very greatfull to you if you would kind consider my case and send my puk no on my email id [protected]@gmail.com in or i[censored] can also send my puk no my present no [protected]
thank you,

your faithfully,

Narender singh
Qr. No.3
Gujarat Bhawan
Kautilya marg
Chanakyapuri
New Delhi.

Dear sir
my trump mo no[protected] has blockd PUK code my sim no[protected] so ply send my puk no on my email id chandrabhan.[protected]@gmal.com or i[censored] can also send email id
thank you
your costumer
Rmapati Yadav

Dear Sir/ Ma'm
My mobile no:[protected]
wanted to know my PUK NO.as my sim PIN NO.is blocked
MY email:[protected]@gmail.com







Pradnesh

Dear Sir
for my mistake My sim card is block my mobile no. [protected] and sim no. is[protected]. pls send my PUK no.
Narendra Kumar Arya
H.No.116, Sadar Pur, Sector- 45, Noida
E-Mail- [protected]@gmail.com

MTNL — My SIM hsa been lock, we need PUK code for unlock (Mobile No.9868379098)

My Mobile has been locked and asking for PUK code, so please provide me PUK code for Mobile number [protected].

Pls mail me on [protected]@gmail.com

dear sir,
my trump mobile no [protected].and my sim no:[protected].my sim is block by give me wrong puk code. so give me my puk code no. and help me say how are starting my sim by this number.
thank you
your costumer
monika chamoli
present no.[protected]
e mail monika.[protected]@yahoo.in

plz send my puk cod on my email id [protected]@ymail.com plz urgent provided puk code mtnl servise this my mobile no. [protected]

dear sir,
my trump mobile no [protected].and my mobile no[protected] my sim is block by give me wrong puk code. so give me my puk code no. and help me say how are starting my sim by this number.
thank you
your costumer
pintu singh present no.[protected]

Dear Sir,
I am Gaurav Verma. My sim card is blocked and it asks for puk code. My sim no-[protected] and my ph no -[protected]. Please send me the code. My E-mail id is [protected]@yahoo.com. Please sir.

dear sir,

my trump no [protected] has been locked and right now i am out of station so please help me immigetly.

dear sir,
my name is dhondiba kokare and my trump no. is [protected] right now i am out of station and my sim cad has been locked so please try to inderstand to my problem and help me immigelty. u can send puk code on my mail id [protected]@rediffmail.com

dear sir
my trum no. [protected] has blocked my sim[protected] so send my puk no on my email id [protected]@gmail.com if can also send at my present no. [protected]
thank you
shashi kumar

mujhe pin 2 janna hai mera no. hai [protected] please koi maddad kijiye.

maff kijiyega mera no. hai [protected] iska pin 2 chahiye

dear sir
my trum no.[protected] has blocked my sim no.[protected] so please send my puk code my email id [protected]@gmail.com if also send at my present no.[protected]
thanku you
shahnwaz sheikh

MTNL DOLPHIN / TRUMP SIM HOLDERS PLEASE NOTE:

Dial help line number of MTNL ie: [protected] at Mumbai and provide them the sim card number. The help line will breeze you thro' the process o[censored]nlocking.
PLEASE do not feed wrong PUK number as ten wrong try will permanently lock your SIM and then you have to get a new SIM issued !!!

Dear Sir/ Ma'm
My mobile no:[protected]
wanted to know my PUK NO.as my sim PIN NO.is blocked
MY email:[protected]@yahoo.co.in

Respected sir,
my trump mo no. [protected] has blockd my sim no [protected] I shall be very greatfull to you if you would kind consider my case and send my puk no on my email id avinasharma.[protected]@gmail.com in or i[censored] can also send my puk no my present no [protected]
thank you,

your faithfully,
Avinash Kumar
328A, shankar marg, gali no-3
Mandawali
New Delhi
110092.

My Mobile has been locked and asking for PUK code, so please provide me PUK code for Mobile numbe [protected]

sir;
my trump no is:[protected].My sim card is blocked and it asks for puk code.
plz send my puk no on either my email id:[protected]@gmail.com or on phone no : [protected]
plz do the needful at your earliest
thank you

My Mobile has been locked and asking for PUK code, so please provide me PUK code for Mobile numbeR is [protected]

My Mobile has been locked and asking for PUK code, so please provide me PUK code for Mobile numbeR is [protected]

Dear Sir/ Ma'm
My mobile no:[protected]
Pls. provide me the PUK NO. & PIN NO. as my SIM card blocked, urgently.
Need a permanent solution in this regards, is highly solicited.

warm regards,
Email : mkb.[protected]@gmail.com

PROBLEM CREATED WHEN CARD SWIPE

OUR PHONE NO.[protected] B-1 JANAK PURI DDA SHOPPING CENTRE PROBLEM CREATED WHEN CARD SWIPE

To

The Manager

MTNL Department

MTNL GSM CALL CENTER..

Delhi-110001



Subject- Refund the Rs 1000 As Security of STD, My Mobile No-[protected]



D3ear Sir,

I LOKESH JAIN, Residence-C-106, Shakti Nagar Extenstion, Near –Kali Mata Mandir, Delhi-110052, Ph-[protected], 27302434, Fax[protected]

Wanted to release the payment of Rs 1000 as security of STD facility in MTNL DOLPHIN number [protected] .



According to Below Recorded E-mail by MTNL Department, by CGO Complex-Lodhi Estate -Delhi, But the CGO Complex is too Far to my residence, I requested that I currently used two more numbers of Dolphin Connection Which is [protected] & [protected] ………….I requested to please Adjust my earnest Money of Rs 1000 To any of the following dolphin Numbers .



OR



Kindly send me a cheque or DD in favors of LOKESH JAIN, I send you my ID Proof Or Security slip .



Important details are as follows

Mobile no – [protected],

C A Number -8486996.



Thanks

From,

Name-LOKESH JAIN

Address-C-106, Shakti Nagar Extenstion, Near –Kali Mata Mandir, Delhi-110052

Ph-[protected], [protected], 27302434

Fax[protected]

E-mail - [protected]@bol.net.in, [protected]@yahoo.com














[protected][protected][protected][protected]

From: 1503 [mailto:[protected]@bol.net.in]
Sent: Wednesday, November 11, 2009 2:04 PM
To: 'lokeshjain_lj'
Subject: RE: Refund the Rs 1000 As Security of STD, My Mobile No-[protected]



Respected Sir/Madam,



Towards your mail, I would like to inform you that you will have to visit 1st floor, Mahanagar Door Sanchar Sadan, 9 CGO Complex, Lodhi Road, New Delhi[protected], with you id proof and security slip which is given to you by security depositor, sorry for inconvenience.

WITH THANKS & REGARDS,

MTNL GSM CALL CENTER..






[protected][protected][protected][protected]

From: lokeshjain_lj [mailto:[protected]@bol.net.in]
Sent: Tuesday, November 10, 2009 11:42 AM
To: '[protected]@bol.net.in'
Subject: Security refund of STD Rs 1000



To

The Manager

MTNL Department

Delhi-110001



Dear Sir



I LOKESH JAIN, C-106, Shalti Nagar Extenstion, Near –Kali Mata Mandir, Delhi-110052, Ph-[protected], 27302434, Fax[protected]

Wanted to release the payment of Rs 1000 as security of STD facility in MTNL DOLPHIN number [protected] {Words-one thousand only} which you deposit as security at the of booking. I also paid all the bill amount of that number with all closing documents in Gulabi Bagh Sanchart Haat-Delhi, So please requested to concerned authority to release the sum of Rs 1000 as fast as possible for you.



ALSO REQUESTED TO PLEASE GIVE ME FULL & FINAL BILL PAYMENT RECIEP with N.O.C.Letter .

Please make cheque or DD in favors of LOKESH JAIN

Important details are as follows

Mobile no – [protected],

C A Number -8486996.



Thanks

From,

Name-LOKESH JAIN

Address-C-106, Shakti Nagar Extenstion, Near –Kali Mata Mandir, Delhi-110052

Ph-[protected], 27302434

Fax[protected]

E-mail - [protected]@bol.net.in, [protected]@yahoo.com

I have got my mtnl dolphin connection converted into prepaid from postpaid(dolphin to trumph) .The no. is [protected] and also submitted an application for refund of security at IdgahTelephone Exchange, Karol Baghon 22 march 2010. All the bills have been paid till date. It is requested to kindly refund my security at the earliest possible.

My address is 38, Paschim Vihar Extension.Opp:Ordnance depot, ND-63

This is regarded as highly unprofessional and unethical behaviour of MTNL that it charges excess billing. Iam using Dolphin Post Paid connection for quite some time and to my surprise - last month the bill was huge.
Total outstanding bill amount is Rs 1075/- which is huge.

Firstly, The excess amount charged is towards GPRS (Internet usage).
When I called customer care and enquired - they told me that GPRS is activated of your phone but data usage is showing. But, I have no usages of GPRS in November month. Only GPRS amount is above to Rs 700/-

Secondly, STD is not activated on my phone

I want to disconnect GPRS in Customer care but still no response. Done by me request of 11/12/09 1.30PM in Customer care afternoon day.

Please advise what to do next???

Rajesh Kumar Thakur
[protected] A/c No. 10271157

Respected sir/Madam,
I stay in Navy nagar(Colaba) mumbai ph.no.22184475
I pleed you please do something about this very frequent disconnection of broadband service of MTNL(Mumbai). I am sorry to adress you in this fashion as got tired dialling 198 and regestering the complain every time.Even to register this mail i waited for good 2(Two) hours to retains the connectivity.
Kindly help me.
My e-mail :- [protected]@yahoo.co.in
***If can not be taken care please appreciate me hirercy to lodge me written complain.
Regards

MTNL Broadband — incompetent technical staff

We have mtnl broadband since atleast 4-yrs now... whether we use the net or no the bill is Rs.700/- even when our computer was not functional from november to december 2008. basic plan and all rentals calculate to 350 maximum. no respoonse from your office despite of several phone calls. modem has been replaced atleast twice, but the link light fails appear most of the time, and we have to stick labels on the power button to keep it on.but again no technical staff is bothered. Mr. Ram is the head in our division, but he seems to be continuously unavailable and his so called assistants cant take any action. call it your incompetency to provide service or our stupity to continue in a national brand... we are opting for another internet connection from private suppliers if you fail to do anything soon. i have attached a photo which is the continuous error and every time i call and complain there is no answer. half the time net is not working from mtnl. there was a wire break due to some construction work.repairing took 15-days, who pays for not using the service and rentals without the usable dumb box called modem.

Its almost 8 months I have been complaining about the Internet Not working and everytime some incompetent technical staff is sent. Knowing fully well that there is no connectivity, month after month I have been billed for the broadband connectivity. Worst of all is the rude behaviour of Mr Patel who expects me to carry my laptop to the MTNL office. He picks on me often saying Madam how can we help you, you are never at home when i have conveyed to him that yes I am working and available on Saturdays. Consectuive four saturdays some incompetent technical staff were sent who did not even know the basics of laptop/computer handling. The linesman is witness to my Broad band conn. not working. I expect a refund for the past 10 months it was non functional and also with a request that a competent technical person be sent to my residence and if not possible, you may kindly arrange to have the same disconnected. I have no fancy for paying 199 every month. I don't think you would service usage of broad band for free. Kindly expedite.[protected]

MTNL INTERNET NOT WORKING
Dear Sir,

I am holding a broadband connection with phone no. 28697009 from around 4 years. I send repeated complaints to 1504 for last one month the people picking up the phone there ask if the ADSL is blinking & if it is blinking then there is problem in line or get the setting changed every time and it starts. It is our every day duty to call up at Mtnl and complain. But the line man who attends our house says that there is connection error from MTNL itself and he calls up there and our internet get’s connected for around 2 hours and after that again the problem occurs.

Now since one months my internet is not working

I have tried every means to get solution of my problem but nothing has happened so far, now I have lodged complaint on this format.

My bill remains no pending, can I get justice or I have to go to CONSUMER COURT

As regards to my abv complaint has been published in DNA pg 9 dt. 23rd Nov. Unable to understand the line ...no customer can be given a Value Added Service (VAS) acc to TRAI. I shl forward the complaint to TRAI but kly give me the email address/communication address of TRAI.

Lastly yr comments in last line "While chasing MTNL for a refund, which you are entitled to, think of a way to avoid getting into such situations." Which are the ways i can avoid of getting into such situations kly post your suggestions.

i am using my cell since 2004 postpaid but in the month of march 2009 i have coverted my postpaid connection into prepaid, since i am not able to receive any kind of SMS from any side either outside or local sms .
i also have made complaints to yours by nos.19300334 dated 31/10/2009,[protected] dated 13/11/2009, 18300581 dated 14/11/2009,
19300007 dated 21/11/2009. after all there is no satisfactory answers for your side, kindly attend my request otherwise i wll go to consumercell for verification.

MTNL — Dead Telephone and broadband connection not working properly

Dear Sir/ Madam
My name is krrishan singh bisht. I am staying at the following address: is L-108/13 Sadatpur Ext. Pusta Area Ramlila Ground Delhi-110094. My telephone no.[protected] has been dead since last more than 25 days and broadband was not working properly. I have lodged a number of complaints but the phone has still not been repaired. Please help.
Thanks,
Regards,
Krishana singh bisht

Dear Sir/Medem,

My mtnl telephone number is 25013630 in Najafgarh area west delhi.This telephone was dead from last 20 days and i have logged complaint many times around 10 times and also contact to Area manager west jone mr.Rawat.I also have visited personally the mtnl najafgarh office but no body helping me.Please provide me proper initiatives so that these people don't try to ignore other persons.


Thanks,
Sachin Saini

Dear sir/madam,
my no. is 25272952 and my phone is dead since two days.i have complaint many a times but still no one have come to see it.please send someone to see to it.

dear sir/madam,
my telephone no. is 25272952 in pashchim vihar, new delhi.my phone is not working since 2 days and no one is coming to see the problem even on complaining. p lease see to it and send someone to see the problem.
thanks,
Ranjana

government employees not working properly, these guys do not perform their duties in right way, they avoid their duties, according to my view, MTNL/ DP/ MCD ALL the department should be changed into private sector. These all department is corrupted.

Dear Sir/Madam,
I would like to say that i am MTNL user no.is 22823290 & i have also MTNL Broadband connection, but after 10 to15 minits. it was disconnected many time i have logged complaint regarding Broandband connection but all in vain.Recently i logged complaint on Dated 15/10/2009 &16/10/2009, L/M came againt such complaint but he could not rectify compalint, accourding to him there pole have some problem, but what problem, he does not know, same day to till now MTNL department keep on calling and asking, your problem has been solved out or not, but nobody came for solved out the problem, currently i have to face same problem.
I hope u readly solved out such problem .

Sir our telephone No. 243 61 561 is not working since last one week. It is important telephone of IGP, Director Police Wireless, Block- 9, CGO Complex, Lodhi Road, New Delhi. Complaint No. 407 have already been lodged. lease look into the matter.

Dear sir/Madam,

sir, i would like to say that i m mtnl user no is 23691816 and i have also mtnl broadband connection
after 15 to 20 minute it was not working properly. mene comlaint bhi kari thi. but nobody came for solved out the problem.
i hope u r solved out such problem

My mtnl telephone number is 25013382 in Najafgarh area west delhi.my broadband is not worrking properly from last 4days and i have logged complaint many times around 10 times using customer care number 22221504, person setting their just give me the complain number every day but still they are not doing anything to solve my problem and I also have visited personally the SDO of mtnl najafgarh office .Please provide me proper initiatives so that these people don't try to ignore the problems of people like me .

I have lodged my complaint with the MTNL regarding dead phone vide No. 37 on 18.3.2010. But till today nobody turned up to rectify the fault. Due to this I am not able to use my broadband connection also.

I have lodged my complaint with the MTNL regarding my dead phone No. 22960406 vide No. 37 on 18.3.2010. But till today nobody turned up to rectify the same. Due to this I am not able to use the broadband connection also.

My mtnl telephone number is 25316438 in Najafgarh area west delhi.my broadband is not worrking properly from last 10days and i have logged complaint many times around 10 times using customer care number 22221504, person setting their just give me the complain number every day but still they are not doing anything to solve my problem and Please provide me proper initiatives so that these people don't try to ignore the problems of people like me .

I have lodged my complaint with the MTNL regarding dead phone vide No.
533 But till today nobody turned up to rectify the fault.
Due to this I am not able to use my broadband connection also.

My Phone # 26443692 is still not working. Called Ministry of Communication (MOC) at[protected] to know the status of my previous complaint but the lady over there had said complaint already exists & they had forwarded the complaint but can't confirm by when my telephone will be working.

Can anybody suggest whom to contact to get the repairs done or know the nature of error that MTNL is not able to rectify since last 45 Days.

Regards
Tejpal Singh

My no is [protected] at Jakhal...Distt Fatehbad...My bills are wrong...No BB connection still charges are shown in Bill and o/g is closed time to time...phone is dead for almost 10 days per month...no solution even after i wrote to GMTD Hisar...Can u help me

Ashwini Singla
[protected]

Dear sir I have registered on DND service on 1909 ...these request are confirmed at 1909 portal...but no solution so far even 45 days period is passed...plz help and get me rid o[censored]nwanted sms/calls

my no's are
[protected]
[protected]

Respected Sir,
My name is Sugumar, Iam Employee of claim managment Company in Rajendra place, New Delhi.Iam MTNL network user. On 03/10/2009 I sent a request to MTNL Network activate caller tune to my mobile. But the caller tune not activated till a date.I called a mtnl customer care center 35 times. They said the reason is that ( Server down, song not able to download), They are saying fooling answer, when i calling over there, My call was disconnected. They charged Rs. 12 for Song download Rs.25 for monthly Subscription. Again i called customer care regds my caller tune still not activated. They said " you have to send again activation charge" then also i paid. But still not Activated.So please Consider My Complaint. I hope for your reply.
Thank you

Regds
J. Sugumar
Customer of Mtnl Network Delhi
New Delhi

i am want to old songs caller tune code.

sir, i want to activate my tune on my phone.i want the code of song kaise batau kyun tujhko chahu yaara bata na pau.plz help me to do so.

respected sir,
this is to inform you that u dont have tunes for azab prem ki gazab khani so kindly upload that as early as possible
hope positive response from u

hi sir, ,
mai mtnl ki callertune laga laga kar thak gya hu, , but meri callertune abhi tak nhi lagi, , aur wo baar 2 msg bhejne k liye kehte rehte hai but charge cut jata hai callertune nhi lgti, , , aur mtnl k customer care wale galat galat information dete hai, , koi dhang se baat nhi krte...mujhe aasa hai aap meri complaint mai dhayan dege, , diz is my no [protected]
thank you
sachin..

i am not getting through for on line payment from last fifteendays kindly suggest

MTNL
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
http://mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc
Sl.No. Description Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
1. Additional Landline 1
2. Monthly Service Charges Rs. 100/-
3. Activation Charges Nil
4. Security Deposit for Local & STD Nil
5. Free Calls 50
6. Call Charges beyond free calls (in Rs.)
51 - 300 = Rs.0.80
301 - 2000 = Rs.1.20
Above 2000 = Rs.1.00
NOTE: 1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD, depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.

If a MTNL customer who is already having two connections under any MTNL tarrif scheme before[protected], and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Can any one take it up with the MTNL authorities and answer this?

Aksh Optifibre(MTNL) — Bad Service

I have installed IPTV on 21/12/08 but still I am not getting service as promised by the company. My complaint is whenever I try to change channel it changes the volume and vice-versa also the channel hangs a lot in between and the waiting signal is very irritating and also sometimes only voice comes and no video and vice-versa, After complaining a lot still no response from Aksh Optifibre every time they say that they will send an engineer but no one comes and also some times they disconnects the phone in between when I ask them to give me a complaint no. they say that there is no complaint no. required for this. Can anyone help us from this weird situation .

i had installed iptv on 16-05-09 form no. 00017961 but since then i didnt knew i had opened the doors for problems . Waiting for signal is the biggest problem during intense momemts of serials and macthes.Only good thing about iptv is the cost Rs100/- per month but besides that everything is worse. please tell me the way to get my refund. there are no nos. to contact them, mtnl also does not know about it.

each and every word of the complaint is true and neither MTNL nor Aksh optics bother about the customer MTNL should either service thru their staff or else break up with Aksh and save the customer the agony of being cheated every day.

its the most pathetic service ever provided the bosses there r sitting n giving only lips service /My complaint is pending since june09 n each n every time the buck is paased on sayin the problem is with mtnl. Mr Ritesh Garg the complaints customer manager is good for nothing and their dept head for iptv heading the mumbai post Mr Shreejit is of no use in lookin into the matter .They have no regards for the customer .I belive we should get togather form a forum n get theses peoples kicked .

The condition in Delhi is even worse! There are sitting in the call centre, who do nothing but laundiabaazi. You're forced to repeat your grievance ad nauseum again and again to every call centre executive who picks up the phone.

The bums(Senior Executives, management included), are bent upon extracting every pound of flesh from you. Like every private Jaagir, they changed their services from Post Paid to Prep paid, so that once you're stuck up with them, you can't do anything but squirm. They're offering their so called best services such as "Chill" & "Cool" to only the prepaid customers. But "In logon ne mujhe baraf mein lagaa diya".

I migrated my plan from Post Paid to pre paid. They promptly sent a representative to my residence. I paid him Rs.275/- in cash vide receipt no 2180 dated 05.10.2009, and was assured that the "Chill" & "Cool" facilities would be activated within 24 hours. But those "24 hours" have not elapsed till date.

I'm forced to make telephonic complaints on Ph Nos 12699 and 26990009 almost on daily basis, and every time I get the same empty assurances, that my complaint would be resolved within 24 working hours. These chaps are probably living in Stone Age. There's no consumer redressal link on their site http://www.icontrol.in/IPTV/index.jsp. Its virtually impossible to get in touch with Senior Executives or Management except the Call Centre Nos.

Could someone please give me the Landline/Mobile No or the email id of some senior executive, so that I could pour my woes out to him!!!

Automatically montey is been transfered to MTNL account this the 2 time that my bill is 258 for nov-09 but on 03/12/09 607 rs have been debited from my account.
Please let me know how can i stop online payment option.

To

The MTNL,

Dolphin Trump Top-Up Services,

Sancharhat, Koralbugh,

Delhi

Sub: Complaints against illegible/indistinct Recharge PIN code against Trump Top-Up card of Rs. 225.00, vide Sr.No.- [protected]

Respected Sir,

With due respect, this is to draw your kind attention that no effective response has being received from your Sancharhat, Koralbugh, Delhi office against the subject above complaints for a long time since 24.04.09. The fact is - I purchased a Trump Top-Up card of Rs. 225.00, vide Sr.No.- [protected] form a shop at GTB Enclave, Nand Nagari, Delhi-93 in March-09. When I Scratched on the recharge PIN code I found recharge PIN code is illegible/ indistinct and so I could not make it use. I showed this defective card to the shopkeeper but he advised me to go to the local Sancherhat office at Dlshad Garden. I went also there and met the officials. They further advised me to go to Sancharhat office at Koralbugh, Delhi. Accordingly I went there on 24.04.09 and met with Shri Narender Tyagi at Room No-401. There I told him the fact and handed over the defective card for recharge. Then he thoroughly checked the validity of the card with the Sr. No using computer and finally assured me that this card is valid till now and not used by anybody, so the rechargable amount would automatically be credited to your account within a day or two. For this purpose he (Narender Tyagy) noted my mobile no. [protected] and had taken the original card. After that I repatedly reminded Mr. Tyagi and Ms. Sarabjit over phone at Sancharhat office, Karolbugh, Delhi but it produce no effect till date. I am now completely upset. I have the receipt with me.

In view of above context, I would like to request you to be kind enough to look into the matter and take necessary actions from your end at the earliest and obliged.



With regards,

Ramkrishna Das

272, FIE Indl. Area, Patparganj, Delhi-92

Contact No- [protected]/ [protected]

my telephone n. is 27613066, i have a broadband connection also.i have return the mtnl modem with application on[protected] to sanchar haat mukherjee nagar derlhi 9, but still i m paying the modem rent in my bill. many times i complaints to sanchaar haat mukhrjee nagar about my problem. so kindly take a right step about it. thanks.