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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL — Excess Bill is coming

Respected Sir Madam

I am using MTNL Landline/Broadband connection from Feb 2007 my no is 25991453 My CRN is [protected] in the month of July I have changed my plan from 250 Combo to 500 combo after fighting agst excess bill issue the July bill is rectified but when I have recd aug 09 bill then there is same issue I don’t know what is going in MTNL I think it is worst experience with MTNL to using MTNL services in aug I have used 1800 MB but I don’t now How are the MTNL persons are billing the bill according to me the bill is like this 250 for Mtnl land line ,250 for broadband,50 for modem rent & ST on this amount it should be like this =250+250+50 = 550*10.3% ST it should be 57/- & total bill should be =550+57 = 607/- but the bill is coming for 1125/- why it is so high please explain me every month I have to waste my time to writing this letter Pls sought out this issue I am tired to writing letter to you or MTNL every month if you don’t sought out this complaint Pls let me know I find any another way to solve this problem

Regards

Harpreet Singh

Mob [protected]

Tel no 25997175, 40550240

Personal ID is [protected]@yahoo.com
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

I am using MTNL connection from feb 2007 My no is 25991453 I am living in delhi i am using 250 Combo in which 100 cals & 400 Mb free data given by mtnl but last month in July 2009 i have changed my plan frm 250 Combo to 500 Combo in which MTNL offerd 200 calls & 2.5 GB free (it means 2500 Mb) but when i recd july momth bill bill they are charging me according to previous plan in month of july i have used 2484 MB & they are lessing 400 Mb from this & on balance they are charging .80Ps per MB it is wrong when i have changed my plan then why they are charging me according to previous plan i have several time conformed about my plan always MTNL peoples are saying your plan is changed i confirm it from MTNL customer care from 1500, 1504 & sanchar hatt they are always saying your plan is changed so when plan is changed then why they are charging excess amount to me on my bill even they have mention on my bill also that your plan is changed after that they are charging excess i have given written complaint to rajouri garden PRO but he is the worst person in MTNL who is not listening my complaint i have visted MTNL account officer also but he is also not listening my complaint i have lodged my complaint at PG cell also but i have not recd any reply from there side also so please do the need ful i am very thank ful to you
Harpreet Singh
MOB no [protected]
PH no 25991453
Reply
Respected Sir, madam,

24th March 2010

sub:EXESS BILLING..!!

this is to bring to your kind notice that i've been a regular user of mtnl landline for the past 30 years.Last year I opted for triband internet services(plan:Rs 199 pm).My bill has never exeeded Rs 800/-.To my surprise the bill amt exeeded to Rs 1841/- and inspite of my regular complaints to your bill dept, nothing was done.Even more surprising is that when I checked my current bill on your site today it is showing Rs 3964/-, even though im not a regular user.Please look in to the matter and explain us the billing procedure, otherwise we would discontinue with your unsatisfactory services.!!!
Reply
Respected Sir, madam,

24th March 2010

sub:EXESS BILLING..!!

this is to bring to your kind notice that i've been a regular user of mtnl landline for the past 30 years.Last year I opted for triband internet services(plan:Rs 199 pm).My bill has never exeeded Rs 800/-.To my surprise the bill amt exeeded to Rs 1841/- (in the month October 09)and inspite of my regular complaints to your bill dept, nothing was done.Even more surprising is that when I checked my current bill on your site today it is showing Rs 3964/-, even though im not a regular user.Please look in to the matter and explain us the billing procedure, otherwise we would discontinue with your unsatisfactory services.!!!

I hope some steps would be taken by the concerned authorities.
thank you
yours truly,
Sangeeta Suri
Reply

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