MTNL — Lower download speed

MTNL
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
Incentive offered to the Customers who have been with MTNL for more than 5(Five) years

http://mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc

Description : Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
Additional Landline : 1
Monthly Service Charges : Rs. 100/-
Activation Charges : Nil
Security Deposit for Local & STD : Nil
Free Calls : 50
Call Charges beyond free calls (in Rs.) : 51-300=Rs.0.80, 301-2000=Rs.1.20, Above2000=Rs.1.00

NOTE
1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD, depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.

If a MTNL customer who is already having two connections under any MTNL tarrif scheme before[protected], and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Why this discrimination for existing MTNL customers?
Can any one take it up with the MTNL authorities and answer this?

MTNL — no download speed

previously i was using the mtnl triband of 2mb unlimited which was then changed to 4mb unlimited
but after changing the line i am not getting the download speed i get only 30-40kb/sec&even though ihave done the speed test it shows below 2mb from last 1monts iam in follow everday they says that today it will we done but still my problem is not bean solved