Dear Sir,
We live in Sector-9, Ghansoli area. We are living in this area since last 4 year but we are not provided Land line facility from our govt phone provider MTNL. When ever we contact Vashi or Koparkhairane MTNL office, we are not getting any proper reply.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.
All this can be done on email.
Please read the following link for details.
http://delhi.mtnl.net.in/customer/zone.htm
Regards,
Kapil Chawla
Mobile: [protected]