MTNL — Billing Error

Concern,
I have a billing complaint. I have tried contacting the mtnl officials but the e-mail stands cancelled. First of all my plan have been transferred from plan500 to plan 250 without any request for the bill dated 13/12/09, bill no 2047625*** and secondly there is a monthly service charge error. My telephone number is[protected]**. My alternative number is [protected].
I have already tried contacting the area accounts officer
1.27913366
2: 27912783
3: 27912784
but no one picks the phone at his place
I request you to help me sort out the error.
Thanks

Further, on trying from the last 3days. First of all those pathetic executives don't pick their phones and if they are picking then my calls are being diverted to other no's
27116000
27126000.
I request you to please help me out.

I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

MTNL has the worst costumer care service and if this continues i will have to dissconnect myself from MTNL.Every person in MTNL doesnt know anything when asked and if certain problem arises they just wont help.MTNL IS NOT A GOOD COMPANY PLEASE DONT BUY ANY OF ITS SERVICE I AM NEGLECTINGMY DESICION