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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL — Internet speed is not chaned since plan is changed as TriB599

Hello,

I have requested and subscribed for TriB599 by changing my plan unlimited which is showing activated from 1st May 2008 since as per customer care's call on 1504 and 1500 it was not activated till 2nd may but on 3rd it's showing that plan is activated from 1st may 2008.

also the downloaded data is added on new plan since till today 3rd may 10:45 pm i have not got the changed speed. Here i am getting the same speed as it was in unlimited plan 200 kbps to 222 kbps which should be according this plan upto 512 kbps for download/upload (with 2mbps).

I am calling them from last 3 day but I am not getting the perfect answer or solution. please suggest what should i do for this problem.

how can i move for Consumer court for the same??

Regards,

Rajesh Kumar
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Aug 14, 2020
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Comments

I, an executive of a limited company, would like to request you that we are bearing a telephone & Broadband connection with MTNL Delhi with unlimited plan of Rs. 649 per month. Broadband speed was 256 Kbps. I have change Plan and take TriB_Silver_Combo_Unlimited plan with broadband speed of 1Mbps of Rs. 3, 999 per month. Plan has changed from 1st June, 2009 but connection speed was not changed till 07 june, 2009. I have complained many time to customer care of MTNL, but always they has asked to solve this problem so early and couldn't anything for speed yet. I have also complain to SDO and ADO of Rohini sector 3 but nobody couldn't accepted to fixed this problem. I am very upset with this problem bkz we have urgent 1 Mbps speed for work. I am not understaning "who will fixed this proble as soon as possible". Please give suggestion to fixed this problem. I will be very thankful to you.


Thank You,

Warm Regards

Harindar Gupta
[protected]@ngbm.net
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    +91 11 2431 0212
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