[Resolved] MTNL — Fooling triband customers | |
I used to be a dedicated and a faithful user of MTNL triband since the past few years and i had taken a triband connection around 3 yrs ago or more i was not that well aware of the internet speeds! They fool the customers i had taken their plan of 599 that serves 512kbps that meant atlmost 1/8 of speed that is 64kbps but they still provide me with a fooling speed of only 26kbps ! this is almost 1/4 of the promised speed ! i am saying all this beacause now that i have even seen the provision of other internet providers the speed is always 1/8 of the bandwith ! HERE ARE MY MTNL DETAILS {{{{{{{{{{{ Account Number 9839671 First Name SHAH Last Name SHAILESH RASIKLAL Address na City Mumbai Zipcode 400064 Alternate Email [protected]@hotmail.com Status Active Secret Question Registered {{{{{{{{{{{{{{{{{{{{{{{{{{ Email [protected]@mtnl.net.in DSL Email ID (4MB) Created on 01-Nov-05 Active Mail ID with a 4mb mail space for DSL services ADSL 28088537 Description DSL_TRIB_599 03-May-07 Active Broad band Service with a Max Access Speed of 512 Kbps. Monthly Tariff is Rs.599, Monthly Free download is 1 GB. One Free Email ID with 4MB Space. Additional Usage Charges Rs. 0.80/MB. This is what they have and it clearly shows that i have chosen a scheme that shud give me a descent range of 50 to 64 kbps but no they have just fooled me i m really dissapointed by these people ! This forum (COMPLAINT) is the only hope ! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
32%
Complaints
2906
Pending
0
Resolved
930
![Mahanagar Telephone Nigam [MTNL] Phone](/img/bn/phone.svg "Mahanagar Telephone Nigam [MTNL] Phone"){kind=small}
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
![Mahanagar Telephone Nigam [MTNL] Website](/img/bn/www.svg "Mahanagar Telephone Nigam [MTNL] Website"){kind=small}
![Mahanagar Telephone Nigam [MTNL] Address](/img/bn/location.svg "Mahanagar Telephone Nigam [MTNL] Address"){kind=small}
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
This is Rajesh Kakkar from Navi Mumbai who has taken the Telephone Line only for the Purpose of Broadband Connection from MTNL.
As there is lot of problem from their end to get the Internet Broadband Connecion as the Customers has to wait for More than 3MOnths and after that also they are not sure by when they would be able to give the connection.
As I have taken a Plan of Rs.2399 which they can give to top Priority Customers and after they has given the line of Internet in the evening at my place and the line was not working by the next day. I had made the complaint that someone can come at my place and solve my problem.
The worst thing in MTNL is at the time of making complaint in the call center the person is not giving their names and at the MTNL office the Staff is not able to tell their names this is Rediculous.
As I have cancelled the connection in 2days due to no Proper service. They have send me the bill of Rs.1200 that is without using the service and the they has disconnected the line the next day. So pathetic service MTNL delivers.
After One and Half Month one of the technical person comes to check is the line working.
Regards
Rajesh Kakkar
[protected]