Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL never care for the customer and they just has call center no 1504 all the time saying this time send someone to repair and check broadband connection and there monthly charge come even it is not working remind them and all the time they give a docket number. MTNL collecting money by cheating people.

mtnl delhi not ammending my bill of internet and issued a bill for MB's use on the dated my system is off and this use is about 150 MB's

Hi,

My Broadband is down form last 2 months (i.e. from 17th Sep, 2008).

Inspite of doing multiple complaints to MTNL Customer Care 1504, nobody comes to check the connectivity of ADSL router. Whenever, I logged the complaint only few calls comes from the exchange asking whether the Internet connection is now working or not. I wonder how the problem will get solve when nobody comes to rectify it? And after about 6-7 calls the local area exchange automatically updates the call status as SOLVED, rather actually they even not get the pain to come and see the problem.

MTNL Customer care 1504, says the complaint goes to local exchange, local exchange do not listen to you, they are only bothered whether the ADSL light at the modem is blinking or not, that's it. There might be some other problem of connectivity, but the MTNL personnels are not bothered about it. They only calls and say "INTERNET CHAL RAHA HAI", even if you say NO they will update the status SOLVED after 6-7 calls.

I must say the customer care of MTNL is pathetic.

IN SEPTEMBER I SUBMIT MY ADSL ROUTER BCOZ OF SOME PROBLEM (BCOZ I WAS OUT OF STATION )BUT WHEN I COME BACK I WANNA MY ROUTER BACK. BUT ALL EMPLOYES IN MTNL NANGLOI BRANCH NOT SUPPORT THE COSTOMERS. THEY HAVE NO MANNERS HOW TO SPEAK WITH A CLIENT

Hi

I have taken a MTNL braodbrand 256 kbps speed but it very slow.

i try to complain on 1504 but no body is receving my call.

Regards
Alok

Hi

I have taken a MTNL braodbrand 256 kbps speed but it is not working regularlly.

i try to complain on 1504 but no body is receving my call and after few minutes one had attend me but he talk in very rush language.

Regards
Yash

To,
The Manager,
Mahanager Telephone Nigam Limited, (MTNL)
Delhi .

Through Proper channel; Sub Divisional Officer (SDO), MTNL Mukherjee Nagar Branch, Delhi-9.

Subject; Harassment due to Disconnection of MTNL broadband internet service by Fraud.
Sir,
This is to bring to your kind notice that my internet broad band services had abruptly stopped since last several days. Hence I had been complaining to MTNL broadband complain No 1504 many a times but without any solutions. Finding no solution and mentally harassed with pending loads of work which I could do only through net (as I am pursuing my MBA degree from Faculty of Management Studies, University of Delhi) I reported the matter to my local telephone exchange, SDO, Batra, Mukherjee Nagar on 27/1/09.
After lots of efforts and rigorous fault finding exercise by the linesman, telephone operators and the SDOs themselves, it was found that my broadband connection was officially disconnected by vide application dated 27/11/08 OB No.3235, which was never submitted by me nor by any of my family members. It seems some western interested firm/people are actively involved and fraudly blackmailing and mal-practicing their internet service business, harassing both the MTNL staffs and the Public!
Are those private/collaborated operators operating in connivances with some selfish black ships amongst MTNL-Delhi officials and employees itself? A consumer like me ponders how my broadband connection can be disconnected without my permission & request for the same?
How will your esteemed Telephone Nigam compensate me for my valuable time being lost without my important works being done in time and its consequences?
The money spent on calling computer experts to check the network connectivity and formatting and de-formatting the computer itself!
Unnecessarily calling the MTNL customer care no.1504 several times? Only to get complain numbers without any logical solutions, only to waste my own time and few of sincere workers in MTNL?
Who will compensate me for those mental harassments, my precious time and the financial lost?
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL and for the public in particular.

Thanking you,

Yours’ sincrerely,
Popisarmi

My Unlimited Broadband has not been working for last 15 days or more putting me to a lot of problems.
Complain numbers are given and not attended (No 5733 & 7943
My telephone no. is 25080338.
The message sent at the Email ID's given on the website of MTNL, Delhi were returned as as Undelivered/failed messages .
Please help urgently

This is to bring to your kind notice that my internet broad band services had abruptly stopped since last several days. Hence I had been complaining to MTNL broadband complain No 1504 many a times but without any solutions. Finding no solution and mentally harassed with pending loads of work which I could do only through net.
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL

Hi

Dear all I have a broadband connection No. is 22960254 with 512 kbps unlimited plan.Last three days i hav e received only 50kbps speed. I made a complaint to 1504 after passing 35 minute long que, the complaint No. is 4179 and i also E mail to [protected]@bol.net.in and other top official of the mtnl including Area manager of Yamuna vihar But no response received Neither From customer care or official of the mtnl. I Made 25 calls to different differnt officer of the yamunar vihar mtnl office but no one Pick the phone

At last i request to all mtnl officer for solving this problem

othervisr i think u compelled for quit your connection for opt private operator services


At last again Please Help me regarding this matter so that i can enjoy with full speed of the broadband



Sirajuddin

Telephone no :[protected] has broad band internet connection since beginning. However on MTNL on line complaint site this number is not accepted stating as broad band facility not available on this number. Since first week of May I made innumerable complaints on 1504,[protected]SDO Dwarka), [protected] (Area Manager, Dwarka Exchange), [protected] (General Manager, Jankpuri) and[protected]General Manager Broad band, Kidwai Bhawan).None of them have taken any steps to solve this problem, however, MTNL regularly sends their bills for services not rendered at all due to their negligence.
Ravindranath

Hi, m really fed up with the support of Mtnl ppl..cos its been 10 days..ma phone line got disconnected. so nt able to use internet.n no of complaints i hv registered but they ppl hardly bother for our problem.Customer care ppl getting salaries for doin nothing.Pls help us out.Moreover why shud we pay the rent for 10 days...cos...no service...
Ma no is[protected]

Thanx i wud really appreciate ur help.

MTNL — BROADBAND NOT WORKING FOR THREE WEEKS

I SHAMSHER SINGH MTNL FIXED TELEPHONE NO. 25087734 HAVE GOT BROADBAND ON THIS LINE. THE BROADBAND IS NOT WORKING AT ALL FOR ALMOST THREE WEEKS NOW.
I HAVE TRIED ALL MODES OF COMPLAINT WITHOUT ANY SUCCESS. I HAVE COMPLAINED TO GM AT NARAINA AS WELL OVER TELEPHONE. SPOKEN TO END NUMBER OF MTNL EMPLOYEES WITHOUT ANY SUCCESS. MTNL STAFF HAS VISITED MY HOME TWO TIMES IN LAST WEEK BUT HAVE NOT BEEN ABLE TO FIX IT.
NO HELP EXTENDED BY ANYONE.
MY FATHER RETIRED FROM P&T DEPTT. DELHI YEARS BACK.
I FEEL ASHAMED OF MTNL.
ONE MR. AGARWAL DET MOBILE NO. [protected] HAS NOT PICKED UP MY CALL DESPITE MY CALLING HIM TO COMPLAIN TODAY ON 4.7.09 FOUR TIMES EVERYTIME HE DISCONNECTED HIM MOBILE. MAY BE HE THINKS IT IS NOT IMPORTANT TO PICK UP ANY CALL .
I HAVE NO OPTION BUT TO SHIFT TO SOME OTHER PVT COMPANY AND IN THIS PROCESS I WILL SURRENDER MY FIXED LINE TEL 25087734 AS WELL.

S.S. MANN
[protected]
25087734
SECTOR 6 DWARKA.

this is very sad, people sitting at positions where they owe some responsibility not towards public but towards position at which they are it is inherent ability or you can say in our blood that we cry for every till the time we are not having it but when we get we forget every thing we said before getting the chair or that position
now take my case my INTERNET connection went down i booked my complaint by every means no one listened area manager was so busy asking rate of stock market then i made up my mind do approach differently
i started going there office daily and standing in front of then without asking much one day passed
i did same for four days fifth day sdo said i am comming to your address
he didn"t
next day again i went to his office and stand in front of him without saying a word
same i repeated for 10 days
on eleventh day he with his subordinate he taken my line to his office finished work there and said your line is done
i only said to him

THANKYOU
i came to one conclusion that you 10 minutes are equal to my 240 hrs
now before booking a fault i'll make sure that i'll take leave for 10 days from my office

and for the same area manager has no ans when i asked him wnat abot this and now you can tell what is the price of LNT ??????

i don't know from where to start..in a world where service providers calls people and ask for feedback and give there best to their customer..i have used vodafone, idea they are amazing in customer serivce...if you any query they will solve then and there or else they will do everypossible thing ..on the other side we have mtnl...i don't know what you people wants to prove...millions of rupees you spending on the advertisement..but if we talk about customer service it is zero..its been 3 year i am using mtnl...i would say till the time it is working it is great no doubt..nothing is better than that ..the day i get stuck...when we need actually help from your support team..they sucks...sorry for this language but that is true...forget agent your supervisor does not know how and when to say thankyou...it is amazing...NOW MY MAIN ISSUE..FROM LAST 25 DAYS MY MTNL INTERNET IS NOT WORKING ON A DAILY BASIS I COMPLAING FOR BROADBAND ..IT IS NOT WORKING AT ALL...EVERYTIME I CALL TO 1504 THEY SAY TECHNICIAN WILL VISIT IN NXT 24 HRS ...WHAT 24HS THEY TALKING ABOUT AND DOES NOT THE MEANING OF COURTSEY AND RESPECT...THEY DOES NOT EVEN KNOW WHAT CUSTOMER SERVICE MEAN..SOME TIMES IT SEEMS IAM TALKING TO SOMEONE WHO ARE NOT EVEN 10 PASS...IN HINDI GAVAR...THE CREATOR OF THIS SITE IS ALSO GREAT ...COMPLAINT PORTAL IS NOT WORKING HOW FUNYY IT COULD BE ..EVERY THING IN MTNL IS JOKE...I TRIED TO FILE A COMPLAINT..THE LINNK IS NOT WORKING...SEE HOW GOOD YOU CAN IMAGINE...YOU PEOPLE ARE GREAT...I DON'T KNOW WHAT TO DO...IAM PLANNING TO VISIT CONSUMER COURT THAT IS LAST OPTION...I REALLY WANT TO CHANGE THE SYSTME...THANKS.

Hi,

I have been facing the internet problem since last week and I have registered the complaint for this twice. the compliant numbers are 5277, 1218. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
Vipin Bansal

Hi,

I have been facing the internet problem since 18 days my wireless connection is not working. I have registered the complaint for this many time in 1504 or by email but there is no respone HE CLOSED MY COMPLAINT WITHOUT DO ANYTHING AND WITHOUT NOTICE my previous compliant numbers are 5186. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
jogender kumar
[protected]@hotmail.com
my no.22943067
[protected]

Hi,

I have been facing the internet problem since 18 days my wireless connection is not working. I have registered the complaint for this many time in 1504 or by email but there is no respone HE CLOSED MY COMPLAINT WITHOUT DO ANYTHING AND WITHOUT NOTICE my previous compliant numbers are 5186. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
jogender kumar
[protected]@hotmail.com
my no.22943067
[protected]

Myself Pulkit Chaturvedi, i am customer of MTNL since they have launched their MTNL Broadband.
but since then only i am never satisfied with their service as well as speed also their connectivity is hell.
connection keeps halting ...we have to work in installments.
pls if somebody can help in this matter
No.[protected]

mtnl delhi — Broadband

I equipped ur broad band service on July. And after that it happened many times that ur Internet wasnot working. When I complaint regularly appro 10 days they send me a man who just knowing the telephone connection only.
Even Yesterday and Today my Internet wasnot working.

Folks,

I really salute your patience..
My MTNL Broadband is down for the last 24 Hrs and if they do not rectify it soon, I will disconnect the line and go for Reliance / Tata etc...
At least the service is good..
It will never help if we keep complaining individually - We have to get togather and lodge a collective complain / case in the consumer forum.

These people are real kins of Swines.

Regards
Rishi

I regulary face problems with my MTNL broadband.Their call centers and their call center executives are of no use. I have been logging my complaints for last 10 days and nobody is responding me. If I ask them to call up again and again, either they disconnect my call or provide me some other numbers(they purely try to shirk their responsibility). I am really very upset with their service and suggest everyone not to use their service. Can anyone let me know, what shoud I do now?

MTNL Broadband — Is there is anyone in Mtnl who knows anything about internet

I have register my complain over telephone to mtnl 2 weeks before and still nothing has happen everytime i have to waste my time over explaining the telephone person and finally after hearing 30 min he give me complain no. I have gather 3 complain no. but still my broadband is not working.
Is this is the way Mtnl promise of high speed ?????

My info is
Telephone no . 29969372

dear sir / madam

I am user of mtnl broad band, my telephone no is 26043596, I have problem with broad band and landline since last one month, some time it is working and some time not. but now it is completely not working from last 2weeks, i was complaint about it in mtnl office Nehru place branch(south Delhi) to this number[protected] but problem is not solved till now. So please solve this problem as soon as possible. I am looking forward to hear from you.

Thank you
Amlesh

Really Believing MTNL is just big waste of time...These MTNL employees are not more then a beggar...having salary without efforts...Its good to have a reliance or airtel connection..Better much better then arguing with these stupid govt. fools...

AND Last thing, Please let me know if there is any action take by these comments at this website... Funny !! :)

MTNL Delhi — Re-1 INTERNET/broadband

i am user of mtnl broadband wide telephone no. 27821952. my broadband is not working since 2nd may 2010. since i am a student i have to some very important works to be done on internet but because of fault from the side of company i am not able to accomplish those works on time. i had got this telephone connection for the purpose of internet at the monthly charge of about Rs. 750.00. but after paying rs.750 monthly my broadband remains unworking for about 2-3 days every month. but this time the non working/fault is not sought out even after 20 days & many complaints from ourside & only the formality feedback by the exchange persons. The MTNL personel told that your computer is not working properly so get it rectified. i made the system formatted and installed CD but now it is not working you should tell what should i do in this condition AMAN GARG ([protected])

on the 20th day the internet is not working

one should not mince words .mtnl is a parasite. the employees are irresponsible and evade and avoid their duty. one has to have a broadband connection in areas in delhi where there is no other landline except mtnl is available.

the employees are a shameless lot. the government is not bothered. the govt. has govt. employees as vote banks. the govt.keeps on giving them raises . they come to work when they want . they trat public with disdain. they know they can get away with their insolence. one finds chaos in the office of mtnl. in winters women are knitting.men keep on drinking tea.it would be one's good luck if one finds a person at his desk. mtnl offices look like a hurricane has hit them . they are dirty .the doors are stained .people pit everywhere. a customer is afraid to approch mtnl employees.

the share of mtnl is quting at about 50, face value 19, and they are doing the business for sixty years. they are wasting nation's money. they are shameless.

Dear sir
my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last week, i was complaint about it in mtnl office and call centre many times but problem is not solved till now.

dear sir/madm

recently i have change my modam as was D-Link but now is availabe strlite.my problem is that this is not working last some days. to solve this problem i had gone to mtnl office so there sir had configur my modam but whn i wnt to my home and connect the modam so everything is happing good but ACT status light is blinking some time propply and some time not

so this is my resquest to you that pls solve my problems

my address is given blow


RZ-B1/23a, vijay enclave, palam dabri road, new delhi-110045
mobile number is[protected]
[protected]
[protected]

I Am Damn Sure that you will solve my problem
so i m waiting for your very good response

dear sir/madm

recently i have change my modam as was D-Link but now is availabe strlite on my number of 25031205..my problem is that this is not working last some days. to solve this problem i had gone to mtnl office so there sir had configur my modam but whn i wnt to my home and connect the modam so everything is happing good but ACT status light is blinking some time propply and some time not

so this is my resquest to you that pls solve my problems

my address is given blow


RZ-B1/23a, vijay enclave, palam dabri road, new delhi-110045
mobile number is[protected]
[protected]
[protected]

I Am Damn Sure that you will solve my problem
so i m waiting for your very good response

Dear sir / madam

First, i m the user of the MTNL for last so many years[protected]

but these days i m very upset and so angry to use your services abt the same as i m giving below...
My problem is THAT..
I am using Sterlite Modem from MTNL and now comdition of this net down not working last 10/15 days, I made call to your MTNL guys and they told me that everthing is okey with there part. They told me that there would be some problem on your part i.e Modem.

They also told me that if i have reset the modem or not.

I checked my modem and find out that ACT(active) light don't blink continously.
I reset my modem but still the same problem.


I want to ask if i reset my modem would it be causing the problem.

I checked http://192.168.1.1 and this is working properly.

so now i have been so tired
and want the solution of this problem


ADD- Rz-B1/23a, vijay enclave, palam dabri road, new delhi=110045
phone[protected]

The issue is regarding lethargic behaviuor of MTNL delhi for not responding to telephone dead complaint for 5 days.
The first complaint was logged on 8th July 2010 the generated complained number is 740
other issue is Phone is not working hold day he is working daily 7.30 PM to 9 PM every day for 1.3 hour

what is this? this is a new scheme come from MTNL
I can't understand this
Phone No is 26051225

But the phone is still dead.

hi sir...
my net connection is very slow for two days... so my work is stopped ..i want seed 512 KB bt speed received only 12kb... so please check this connection and good service provide me...29986637

hi sir...
my net connection is very slow for two days... so my work is stopped ..i want seed 512 KB bt speed received only 12kb... so please check this connection and good service provide me...
29986637

Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection for[protected],
Kind Attention G.M.



LXR, G Block, Preet Vihar, Delhi-92; and A
rea Manager, Sir SDO,


No feedback or followup call or mail back or person has been come till now from your respective followers, to sort out the problem,
And, while trying for your helpline no. 1504 for adslbroadband connectivity, every second attendee of this no. tried to reboot the modem and change the Internet Protocol (TCP/IP) settings and not only this tried to change the RUN command settings, how a layman can understand your manupulations??

I am surprised how you will help a very common man regarding the Internet Problem, this seems to be intentionally creating the problem from your end,
How one can afford every time to give money to the lineman, and gift items to the Seniors so that the routine/daily problem should be resolved,

Kindly help and support,
In anticipation a positive attitude and rectification and removal of this problem at all,


Kindly do not insist me to go for Consumer Grieviences/Jaago Grahak Jaago



Yours Sincerely,

Mrs.NEETA AGARWAL

W/o Shri SK Agarwal -Subscriber-Ph.[protected]


M: [protected]/[protected]






[protected] Forwarded message[protected]
From: Agarwal Taxcon Pvt. Ltd. <[protected]@gmail.com>
Date: Sat, Aug 7, 2010 at 5:17 PM
Subject: Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection for[protected],
To: [protected]@bol.net.in
Cc: [protected]@bol.net.in

With Reference to Complaint no.8298, dated 06-08-10 for Disrupted Broadband Connection of telephone Number[protected],

1)Though the latest complaint no. is for 06-08 but in the recent past, MTNL SDO CHITRA VIHAR and the all linemen connected with this matter updated “Hamare hath main kuchh nahi hai” as the splitter been changed, line checked, modem checked and ultimately SDO Sir suggested we may get surrender this number and go for a new one,

With due respect, this matter was already discussed with Mrs. Sharma and Mr.Amit-


subordinates –

of Mr.Arya Gupta, G.M, LXR, G Block, Preet Vihar, Delhi-92; on 07-08-10,



(2) Amitji Concluded the regular or repeated problem of our Broadband Connection as a complaint of Port Problem and assured it will be solved really very soon regarding telephone Number[protected] and assured now no problem will occur .Also, Mrs.Sharma told just have trust on my words, problem will be solved.



I again as a good subscriber -of MTNL connections consisting of Dolphin and Landlines- request you not to insist me to surrender all my MTNL Ph. & Mobile connections as a result of again and again harassing behavior of yours.



Hoping, that you take a positive response in this regard giving due honor to the words of Your GM office, LXR.



Yours Sincerely,



NEETA AGARWAL


M: [protected]/[protected]/

PH:[protected]/22050810/22050850

SK AGARWAL (FCA, ACS, DISA, AMIMA)
AGARWAL TAXCON PVT. LTD.
AGARWAL TAX AND REGISTRATIONS PVT. LTD.
87, GAGAN VIHAR EXTN., DELHI- 110051 (India)
Ph.[protected]/10/50 Fax[protected]
Cell: [protected], [protected], [protected]
E-mail : [protected]@gmail.com
Website : www.agarwaltaxcon.com



SK AGARWAL (FCA, ACS, DISA, AMIMA)
AGARWAL TAXCON PVT. LTD.
AGARWAL TAX AND REGISTRATIONS PVT. LTD.
87, GAGAN VIHAR EXTN., DELHI- 110051 (India)
Ph.[protected]/10/50 Fax[protected]
Cell: [protected], [protected], [protected]
E-mail : [protected]@gmail.com
Website : www.agarwaltaxcon.com

To,
The General Manager,
Mahanager Telephone Nigam Limited, (MTNL)
Delhi .

Subject; Harassment due to Disconnection of MTNL broadband internet service

Dear Sir,
I have taken MTNL bradband conncetion(telephone no.[protected] and my exchange is sarita vihar.
My Internet of MTNL is not working properly since TWO months and my phone is having utter distubance due to which i am not able to talk on phone nor connect to my internet. i have lodged several complain on MTNL customer care for Broadband 1504 but there is no response from the MTNL for my problem.
I have also spoken and told about my problem to Mr. Dalveer Aggarwal, Sarita Vihar Exchange but all in vain.i have spoken to all the possibilities( Mr Tara chand of sarita vihar), called on all possible numbers which i could get like
Sarita vihar excahnege 23322622
Mr Dalveen Aggrawal Exchage number : 26953839
Mr Dalveer aggrawal Mobile [protected] (which is given on internet)
Mr Tara Chand [protected]

apart from calling 100 times to 1504 and lodging my complain on internet as well.Now you only tell what should i do now. Is this not an harrassment bt MTNL team that after lodging complain several times and calling the exchange and officer concerned no action has been taken.

Unnecessarily calling the MTNL customer care no.1504 several times? Only to get complain numbers without any logical solutions, only to waste my own time and few of sincere workers in MTNL?
Who will compensate me for those mental harassments, my precious time and the financial lost?
Therefore it is kindly requested to look into the matter seriously and take appropriate stern action against such erring miscreants (officials & staffs) for the interest of MTNL and for the public in particular.

i request your honour to look into my case on urgent basis and provide me semaless connectivity.

with regards

S H Abbas Mehdi
Tel No: 29946648
Sarita Vihar Exchange

Dear Sir,
i have taken braodband cannection of MTNL and my no. is 29946648. my telephone come under sarita vihar exchange. i have lodged several complain with MTNL broadband by calling as well on internet also but there is no response. not only this, i have called sarita vihar MTNL official Mr dalveer aggarwal, Mr Tara Chand Dixit but all in vain. This is very disgusting and unberable that i m paying for a service which i m not using.
i request you to please take approriate action for my complain.

S H Abbas Mehdi

Sir,
I am having broadband Internet services on my land line Phone No. 27556869. The internet never opens despite one or two times in the whole month. Pl check my usage from your record. Kindly do the needful at the earliest otherwise i will have no option but to get the internet disconnected.
Thanks and regards

Surinder Singh sandhu
241 Neelkanth Apartment
Sec-13 Rohini Delhi-110085
Mobile- [protected]

my broadband is not working since last 2 months .it was repaired and worked for 1 day only. ispk to people every day and lodge complain but no action has been taken till date . Please help. my phone no is 26146203

my land line[protected]Net) is not working from last month.

From:
Rajeshwar Kumar
[protected]

i have regularly faced problems with the installed modem..we opted for a new connection and the technician intalled a used/old modem and adapter..promising to install the new one later... however the new modem and adaptor has not been installed till date despite reminder to the technician .. the adapter cord is broken form 2 faces and hence is dangerous for use. being a government employee i am ashames to say tha the service provided by the mtnl staff has not been satisfactory.


ph no:[protected]

World worse MTNL internet service, They add that "MTNL hai Sahi hai" but should be slogan "MTNL hai to galat Hai"

Unnecesary expense on add, if they transfer add expense amount to their quality service, no need to add automatically customer grow.

But due to their negligence no any customer are happy. My internet down regularly no repairing, no listen only bill.

Shame on MTNL! Same on Corrupt customer care...

My name is Bhanumathy. My telephone is 29533544. My internet is not working for the past 4 days. I have complaint. But nobody is coming or check the computer.
They said connectivity problem. when will they rectivity. After one year or two year. Your MTNL service is very bad. I want to rectivity today itself otherwise I will complaint to the higher authority and disconnect the mtnl broadconnection.

Bhanumathy
[protected]

i regularly face the same problem .I complain almost every week for my internet.
As its speed is very slow even for only open the google page it takes a minute.
And customer care doesn't solve the problem they said that"AAPKI COMPLAIN DARZ HO CHUKI HAI AAPKA NET 24 GHANTO ME THEEK HO JYEGA".But nobody comes.
Can anyone let me know, what should i do now?
Or can anyone know the name and no. of sdo of yamuna vihar exchange.

MTNL — Nobody come and repair internet after calling them many times

Hi..

I am a customer of MTNL broadband. My broadband is not working and my phone line is also having disturbance from last 10 days. I called MTNL office many times, they say that they will send somebody, but no one has come yet.

I am tired of calling them again and again. Still MTNL people are not bother to solve this.
I hope this portal will help me solving my problem in broadband. and MTNL people will take this seriously.
My no. is[protected]

Thanks

I have broadband not working for last 15 days. I got comp made at 1504 wide no 2667.however my problem has not yet been rectified till date
.

Dear Sir/Madam,

I am having MTNL broadband combo connection no. 29967357 since March or April 2011.
Last month i.e. March 2012 I had a problem with MTNL WIFI Modem, after lots of complaint, they had changed my broadband WiFi modem, but they had installed repaired modem.
On dated 07-08 March, 2012, the internet is not working properly. I had complained so many times, but they always said that “is your internet working properly”. They had never visited to my home to check the connection.
One day, I had called to MTNL executive regarding above matter, a lady executive confirmed me that just check your internet line properly and also said to me as per our record “your internet is working properly, there was not any default”.
After making lots of complaint, they were not taking any appropriate action regarding the matter.
I have to work day and night sometimes, but due to this problem, I have not worked properly.
Kindly do the needful at the earliest convenience.

Regards
Puneet
[protected]

My connection MTNL no.29545236 having broadband on it is not working from last 20 days and also tried call on 1504 so many time but nobody is picked up always says you are in the que. pls do the needful

My phone number is 25493421. Broad band is not working properly since last three weeks. Repeated complaints have been done with MTNL but is vain. The line man is not listening to the service call. The Assistant Engineer is not picking the phone @25129494 since several days.

oji mera naam onkar singh hega menu tuhade mtnl wale lokan ne bada pareshaan ker ditta hai sare de sare lok milke wade wade afsran de naal badmashi ker rahe ne te sarkaar da pesa yani tankhah muft wich le rahe ne . agar ehna di badmashi bund na hoye te ik din mtnl da patha bai jawega is waste koi supervisor rakho te mainu phone te dasso mera no [protected] sat siri akal

I complain about the slow speed so many time, but its not yet corrected. I have combo 599/- plan its speed should be 512 but its shows only 200, 300 and maximum of 400. My computer start buffering because of slow speed.
I complain so many time, but every time complaint status goes to ok, but my internet speed do not shows the necessary speed. I have make so many complaints some of there No. are :- 347486 dtd 15/09/2013, 349382 dtd 19/09/2013,
351971 dtd 24/09/2013, 362510 dtd 25/09/2013,
352914 dtd 26/09/2013 and many more.
Please do something so that I can enjoy full benefit of your very good service.

Thanking you
Praveen Kumar Gupta
CA No. [protected]
Tel No. 27851217

My Broadband[protected] is down from last 2 months (i.e. from 2nd Oct, 2013).due to wire not there, i requested many times to MTNL 1504 and other No [protected] but till date net not working, further i requested you pls Re-store the wire and take it in working position,

I know and appreciate it that till 2nd oct-2013 MTNL provide us a awesome and very fantastic service and hope that they will remain it in future

Hi,

I have been facing the line problem since 7 Days my telephone line is not working. I have registered the complaint for this many time in 198 but there is no response HE CLOSED MY COMPLAINT WITHOUT DO ANYTHING AND WITHOUT NOTICE my previous compliant numbers are 817. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thanks,
ramesh kaushik
shop no-4 dda central market kalkaji ND-19
EMAIL- [protected]@gmail.com
ph[protected] and 26025741 and [protected]

For past 2 months i have been experiencing unstable Internet connection. in spite several complaints for last 2 months there has been no assistance from your side to take up the matter and resolve the problem. This is an utter negligence on your part against which a civil as well as criminal charges lie.i have been a subscriber to MTNL broadband services for over 2 years now and not one day passes without cursing your services. My MTNL No. is[protected]. On the last visit by Your engineer it was suggested that the there is problem in line and 2 joints have accumulated moisture in them. I request you to kindly take care of it else i would be forced to initiate civil as well as criminal proceedings against you.

Regards
Yatin Bhushan, Advocate

My MTNL broadband number is 23017904. Now it has been 3 weeks since my internet is down and even after making numerous complaints to the MTNL staff and MTNL call centre no action has been taken. when telephone line is working and DSL is stable why the internet connection is standstill ?...Am working in Air force and the nature of my work does'nt permit me to go behind these silly issues and already a month bill is pending for payment, unless the connection doesnt gets stable i cant move ahead for payment. The bad approach taken by MTNL at this level is mentally disturbing me. Therefore, i kindly request you to consider my complaint and favourble action be taken.

If the same situation persist for the next few more days, i will drop the MTNL broadband connection and the failure to refund the security money will drag you to the consumer court.


with regards,

I am Charan Singh C/o Jai Ambay Printers, I have bearing the mtnl for many years; During this period I found BAD, BAD &amp; TOTALY BAD SERVICE of mtnl broadband. Many time i did complain of customer care but no result. i was paying my bill still dead service of mtnl. now i have changed my internet provider, nd i m happy with that.

now there are three months pending bills of mtnl. why should i pay please tell me. i should pay for dead services. i don't think so.

Reg. Complaint of dead telephone no. 22475574 dated 16.07.14, 21.07.14 24.07.14 &amp; through email dated 24.07.14

My complaint was registered on dated 16.07.14, but I have not found any response. I have already complained was with MTNL as per details given below:-

1. 198 on dated 16.07.14 ref. no. 371
2. 23356666 on dated 21.07.14 ref. no. Bombay-71
3. 23356666 on dated 24.07.14 ref. no R-1641

It is to inform you that neither the phone No. 22475574 made functional nor any response from MTNL East, Delhi office received so far. There after one more complaint was registered with MTNL on dated 24.07.14 thorough email id i.e. feedback.[protected]@bol.in and [protected]@bol.net.in

You once again requested to look into the matter personally as the telephone complaint has not attended even after 15 days so that my problem of dead phone and the rent charges of the telephone during the period of its non-functional period may also be deducted with next bill.


(Megh Shyam Upadhyay)
R/o 358/1-B,
Gali Hanuman Mandir,
Mandawali Fazalpur,
Delhi-110092.
Mobile No. - [protected]

Sir,
I am presently having combo pack connection in which I have unlimited download. Earlier I was having 400 mb plan in which I was getting very good speed but since the time I have changed my plan, my speed has reduced drastically. On inquiry from 1504, I was told that with unlimited plan, I will get only 32 kbps speed. My number is 25392115.

It is requested that if my previous download speed cannt be restored, I would like to surrender my Broadband connection and will look for other avenues.
Regards
Dr Rishi Singhal

i have made several complaint but till date no action taken by mtnl delhi. telephone no.28041206

Sir,

I took internet connection through my landline MTNL Phone No.29564035 . For the past 1-2 days when we open internet, it shows "cannot find server". Kindly look into into the matter at the earliest.

(R.K. Sharma)

mtnldelhi triband — getting disconnected from mtnl triband very very frequently

D
ear sir
I have got triband connected from mtnl, but to my utter disappointment I am getting disconnected most of the time, and I have to keep waiting for hours to get connected again.I have been trying all the possible telephone nos. but cannot get thru either.I am a senior citizen with nobody at home.
I shall be very thankful if my problem is solved, because of this connection I am able to talk to my children who are settled abroad.
Thanks
waiting for an early reply
Vinod kumar Maini

i totally agree same is the case with me...ok its unlimited but the speed should be atleast 32 for every 64KBPS speed the download speed is 8 kbps so now suddenly the speed has decreased to 20... that is even lower than the dial up.. MTNL is rippping us off our money... and the disconnections are almost constant... i wanted to use the internet yesterday so badly and when i came back home it was nto working.. i had to wait for a whole day just to send 1 e-mail. worst broadband ever. GOVt is doing the worst job ever. with MTNL the customer care is outright dumb underpaid people who dont even know how to speak in English properly dont know which modem we are talkign about... and take eternity to pick up the phone even at 4 in the evening. sad really sad where India broad band is being led too.. other countries have speeds upto 10-20 mbps and we are still stuck at 256 unlimited.

hey guys, i have a similar problem.My plan is also triband 256kbps, and download speed is reduced by 10 times! Moreover about every 30 min the internet gets disconnected.If this happens to you too, please let me know.

I completely agree with you people and I am pretty sure that even after writing here no action will be taken. Even i am using the unlimited plan but the speed is pathetic. The sad part is that i dont have airtel in my area otherwise i could have gone for that. I am so irritated by this but i am helpless. Other broadband services are a bit expensive but at least they provide proper service. Even their speed isnt so slow. This department is sleeping and as it is calling them on customer care number takes years. Its always busy and those people are as it is good for nothing. The department should shut down its call centers as they are of no help. All they do is to irritate you even more.

It is the worsed connection i've even experienced. I was using 256kbps unlimited download speed was 23/25. then i changed to UN749 for upto 2Mbps the speed reduced to 20kbps now again i changed to 512kbps and the download speed is again 25kbps. Mtnl sucks like a pig.

MTNL Delhi — Inter Net connectivity disappears 50 times a day

Inter net connectivity disappears more than 50 times a day from last two months .
Complaints done but every time NO BODY attended the probelem .
Very useless departmaent in this respect .
AJAY SRIVASTAVA
[protected]
18/08/2008

Hi This is Amanadeep Singh.
Son of Inderjeet Kaur.
i hv MTNL 799/- Unlimited plan speed will up to 2mbps.but mine speed is arnd 256or266 KBps.while in mine area mine other frnds hv same plan but they get speed upto 1mbps i.e arnd 2mBps.plz help me out.
is there any way to increase mie speed.

HI! This is dyutinkar and i want to express my views about this peace of .This is a disaster to the internet services.Its disgusting and i m fed up with its pathetic condition. When u need it badly its remain literally dead. Slow speed, regular disconection within fraction of seconds...no action to the filed complain and above all the CUSTOMER CARE.They seem to be busy with their personal problems online.Its a hopeless case!

im using combo 512kbps unlimited, , , the very first 20 days the speed was really good...it speed was up to above 200kbps...now the speed has gone down to 40kbps... and this is happening to every mtnl user i have come across...

hi, according to me mtnl broadband is the worst connection I have faced ever. customer care response is nil, area manager does not responce.
We are using two connections(tel. No. 24371166 &[protected]with Triband unlimited plan speed of 256 kbps, but it showed the speed of max. 20-24kbps. now we updated to Unlimited Combo 512kbps of speed of Rs.1299. But anyone of them is not updated yet while in the customer care records it showing updated. router is disconnecting after every 20-25 minutes. I am facing lots of problems in every 30 mins. please do something to get rid of these unwanted problems.

Totally agree. Absolutely ridiculous internet connections in india, MTNL is a crap!, the so called customer care "EXECUTIVES"(what a piece of crap!!!) don't know anything just know to register a compaint and give the damn number to the customer and saying "the problem is on the server side"! If it is the server then our govt should replace that trash with a new good one, with multiple large-scale connections. Already MTNL is stealing away enough money from the consumers, pay Rs. 800!!! for 2mbps plan (or 256KB/s) and that too with frequent disconnections and connection limits! Look at other countries, they have fiber optics connectivity or speed there goes upto hard-drive-crushing-54mbps or more! and you are still stuck at that old thin pair set of cables of an ordinary telephone line! Upgrade this trash, Bring the fiber optics network or replace the existing set of cables with thick ones! You gave those trash routers+modem (a white coloured MTNL's piece of trash) box to every home that trash doesn't allow more than 50-70 simultaneous connection when it comes down to peer-peer downloading. UPGRADE IT!

I have mtnl broadband internet connection on Telephone Number : 27381874 under unlimited usage sceheme.

The connection speed is very much slow & after complainting regularly there is no response from your department. I have complaint on 22221504 & My area head Mr. Jain Area Manager ([protected]) but i am sorry to say that customer care department is only doing formalty to registered a complaint but do nothing. Please resolve my problem asap and give me the status on my mail address or on my mobile ([protected]).

Thanks

Manish Bhatia
Sr. Press Photographer
(Delhi Today Newspaper)

i have 256kbps unlimited combo plan. i used to get 200+ kBps download speed but now it only 24-25 kBps.
bsnl is providing up to 2mbps unlimited connection for about 600rs. however, we are stuck with mtnl's low and costly broadband. it is very bad.

i am also using the same but do u know that whatever net connection you have say 256kb/s so you will only get 1/8 speed of it and you are asking for the 1/2 speed dude its impossible . earlier you were getting good speed because mtnl tries to attract more people towards its it's simple.
so if you are getting 30kb/s it O.K

I have taken a broadband MTNL Connection very recently, my Phone number is 25142165.My Internet speed is very low.I do not able to download anything.I am in plan Combo 599, where download and net surfing is unlimited.Please also remember our Telephone is not working properly also.Please do some necessary step to solve my problem.My Mobile number is [protected].

Regards,
Nilanjana Ray

I applied for mtnl connection on line, I got the connection through a broker with two days but as requested broadband connection has not been insttalled for the last two months telephone number is 22238326

Dear Reciever,
As i have speak with ur customer care associate many time but know action has been taken of my complain no is 41600101

As i have told the problem to cca of mtnl that ASDL IS consistonatly blinking i have just 3days back getting this plan of net surffing but issue arrises only in 3days.

Kindly do the needfull help


Thanks & Regards
HIMANSHU

I am the customer of telephone connection no.25517122 having beneficiary of broadband services with plan Tri BB phone 500 Combo. The MTNL, Delhi has advertised that the broadband speed to this plan is upto 2Mbps. But for the last two days I have checked the status of speed on delhi mtnl site which shows that the broadband speed on my connection is much below the standard speed of 256 K and broadband is running only with the speed of 211-216K only which takes me a lot of time to increase the speed. I have lodged complaint no.[protected] but all in vain. The broadband enquiry no.1504 is also not so useful, if no action is taken on the customers request.

My request through this E-mail to kindly take immediate action on my complaint and provide appropriate speed which is meant for my said connection as I am facing lot of inconvenience due to slow internet services of MTNL.

there r crap my internet is too slow its takes about an hour to download a 4 mb song and they do not litsen to complaints...

I have a mtnl broadband connnection[protected], with unlimited data download. I am facing the same difficulties: speed is very very slow and the connection keeps on disconnecting intermittently, I have made several complaints but no one listens to them.

Sometimes I am unable to even open google.com

The services are worst...

[censored] I HAVE THE SAME PROBLEMS AS ALL OF YOU>INDIA=
xComments
200 days ago by Sulabh [send email]
i totally agree same is the case with me...ok its unlimited but the speed should be atleast 32 for every 64KBPS speed the download speed is 8 kbps so now suddenly the speed has decreased to 20... that is even lower than the dial up.. MTNL is rippping us off our money... and the disconnections are almost constant... i wanted to use the internet yesterday so badly and when i came back home it was nto working.. i had to wait for a whole day just to send 1 e-mail. worst broadband ever. GOVt is doing the worst job ever. with MTNL the customer care is outright dumb underpaid people who dont even know how to speak in English properly dont know which modem we are talkign about... and take eternity to pick up the phone even at 4 in the evening. sad really sad where India broad band is being led too.. other countries have speeds upto 10-20 mbps and we are still stuck at 256 unlimited.
191 days ago by Rahul [send email]
hey guys, i have a similar problem.My plan is also triband 256kbps, and download speed is reduced by 10 times! Moreover about every 30 min the internet gets disconnected.If this happens to you too, please let me know.
173 days ago by Akhil Midha [send email]
I completely agree with you people and I am pretty sure that even after writing here no action will be taken. Even i am using the unlimited plan but the speed is pathetic. The sad part is that i dont have airtel in my area otherwise i could have gone for that. I am so irritated by this but i am helpless. Other broadband services are a bit expensive but at least they provide proper service. Even their speed isnt so slow. This department is sleeping and as it is calling them on customer care number takes years. Its always busy and those people are as it is good for nothing. The department should shut down its call centers as they are of no help. All they do is to irritate you even more.
165 days ago by Saurav [send email]
It is the worsed connection i've even experienced. I was using 256kbps unlimited download speed was 23/25. then i changed to UN749 for upto 2Mbps the speed reduced to 20kbps now again i changed to 512kbps and the download speed is again 25kbps. Mtnl sucks like a pig.
147 days ago by Amandeep Singh [send email]
Hi This is Amanadeep Singh.
Son of Inderjeet Kaur.
i hv MTNL 799/- Unlimited plan speed will up to 2mbps.but mine speed is arnd 256or266 KBps.while in mine area mine other frnds hv same plan but they get speed upto 1mbps i.e arnd 2mBps.plz help me out.
is there any way to increase mie speed.
147 days ago by Dyutinkar Narayan [send email]
HI! This is dyutinkar and i want to express my views about this peace of .This is a disaster to the internet services.Its disgusting and i m fed up with its pathetic condition. When u need it badly its remain literally dead. Slow speed, regular disconection within fraction of seconds...no action to the filed complain and above all the CUSTOMER CARE.They seem to be busy with their personal problems online.Its a hopeless case!
116 days ago by Grimax Irom [send email]
im using combo 512kbps unlimited, , , the very first 20 days the speed was really good...it speed was up to above 200kbps...now the speed has gone down to 40kbps... and this is happening to every mtnl user i have come across...
105 days ago by Mohd Tariq [send email]
sir
i have taken Triband unlimited plan speed 256 kbps Rs 949 but speed of downloading is generally around 10-35 kbps.I always deposit my bill in time, So i request u kindly to synchornize my ports.
Thanking you
Md tariq
Phone number 29964736
69 days ago by Jaymith Dhar [send email]
hi, according to me mtnl broadband is the worst connection I have faced ever. customer care response is nil, area manager does not responce.
We are using two connections(tel. No. 24371166 &[protected]with Triband unlimited plan speed of 256 kbps, but it showed the speed of max. 20-24kbps. now we updated to Unlimited Combo 512kbps of speed of Rs.1299. But anyone of them is not updated yet while in the customer care records it showing updated. router is disconnecting after every 20-25 minutes. I am facing lots of problems in every 30 mins. please do something to get rid of these unwanted problems.
68 days ago by Anonymous [send email]
Totally agree. Absolutely ridiculous internet connections in india, MTNL is a crap!, the so called customer care "EXECUTIVES"(what a piece of crap!!!) don't know anything just know to register a compaint and give the damn number to the customer and saying "the problem is on the server side"! If it is the server then our govt should replace that trash with a new good one, with multiple large-scale connections. Already MTNL is stealing away enough money from the consumers, pay Rs. 800!!! for 2mbps plan (or 256KB/s) and that too with frequent disconnections and connection limits! Look at other countries, they have fiber optics connectivity or speed there goes upto hard-drive-crushing-54mbps or more! and you are still stuck at that old thin pair set of cables of an ordinary telephone line! Upgrade this trash, Bring the fiber optics network or replace the existing set of cables with thick ones! You gave those trash routers modem (a white coloured MTNL's piece of trash) box to every home that trash doesn't allow more than 50-70 simultaneous connection when it comes down to peer-peer downloading. UPGRADE IT!
60 days ago by Manish Bhatia [send email]
I have mtnl broadband internet connection on Telephone Number : 27381874 under unlimited usage sceheme.

The connection speed is very much slow & after complainting regularly there is no response from your department. I have complaint on 22221504 & My area head Mr. Jain Area Manager ([protected]) but i am sorry to say that customer care department is only doing formalty to registered a complaint but do nothing. Please resolve my problem asap and give me the status on my mail address or on my mobile ([protected]).

Thanks

Manish Bhatia
Sr. Press Photographer
(Delhi Today Newspaper)
55 days ago by Rahul [send email]
i have 256kbps unlimited combo plan. i used to get 200 kBps download speed but now it only 24-25 kBps.
bsnl is providing up to 2mbps unlimited connection for about 600rs. however, we are stuck with mtnl's low and costly broadband. it is very bad.
31 days ago by Shivam [send email]
i am also using the same but do u know that whatever net connection you have say 256kb/s so you will only get 1/8 speed of it and you are asking for the 1/2 speed dude its impossible . earlier you were getting good speed because mtnl tries to attract more people towards its it's simple.
so if you are getting 30kb/s it O.K
19 days ago by Nilanjana Ray [send email]
I have taken a broadband MTNL Connection very recently, my Phone number is 25142165.My Internet speed is very low.I do not able to download anything.I am in plan Combo 599, where download and net surfing is unlimited.Please also remember our Telephone is not working properly also.Please do some necessary step to solve my problem.My Mobile number is [protected].

Regards,
Nilanjana Ray
15 days ago by Satyapaulnarang [send email]
I applied for mtnl connection on line, I got the connection through a broker with two days but as requested broadband connection has not been insttalled for the last two months telephone number is 22238326
10 days ago by Himanshukhurana [send email]
Dear Reciever,
As i have speak with ur customer care associate many time but know action has been taken of my complain no is 41600101

As i have told the problem to cca of mtnl that ASDL IS consistonatly blinking i have just 3days back getting this plan of net surffing but issue arrises only in 3days.

Kindly do the needfull help


Thanks & Regards
HIMANSHU
10 days ago by Raj Kumar [send email]
I am the customer of telephone connection no.25517122 having beneficiary of broadband services with plan Tri BB phone 500 Combo. The MTNL, Delhi has advertised that the broadband speed to this plan is upto 2Mbps. But for the last two days I have checked the status of speed on delhi mtnl site which shows that the broadband speed on my connection is much below the standard speed of 256 K and broadband is running only with the speed of 211-216K only which takes me a lot of time to increase the speed. I have lodged complaint no.[protected] but all in vain. The broadband enquiry no.1504 is also not so useful, if no action is taken on the customers request.

My request through this E-mail to kindly take immediate action on my complaint and provide appropriate speed which is meant for my said connection as I am facing lot of inconvenience due to slow internet services of MTNL.
4 days ago by Chinmaya [send email]
there r crap my internet is too slow its takes about an hour to download a 4 mb song and they do not litsen to complaints...
2 days ago by Saurabh Aggarwal [send email]
I have a mtnl broadband connnection[protected], with unlimited data download. I am facing the same difficulties: speed is very very slow and the connection keeps on disconnecting intermittently, I have made several complaints but no one listens to them.

Sometimes I am unable to even open google.com

The services are worst...

my telephone no. is 23642592, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 18.01.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

thanks. sudershansharma
23642592

Hi, friends and respected people, I have Triband Unlimited plan[protected] before 8month but always seem problem for slow speed and its connectivity . And when i write complain many times 1504 and I personally go MTNL office Shaktinagar and say our problem but problem not solve and say fault in server.
At least i want to say i am very-2 bore for this services.

i have taken the unlimited connection plan combo(rs 599p/m) in last month december.but from very first day my both surfing speed &downloading speed is very dull...i am very much tensed about it.my downloading speed is only 3k/s.due to this i can't download anything.even the small pdf take several minutes.after complainting so many times there is no such positive action taken from mtn workers...

Internet service of MTNL is not so good. when we want some information we cannot see it as the server of the internet is down. When we made complaint on telephone No.1505/22221504 no one listen to us after picking up the phone they are saying you are in que, no one give us complaint number. My telephone no. is 23362427. So please do the needful. The services provided by you is not so good.

My internet connection slow and keeps on disconnecting
I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps i changes my plan to unlimited plan and it is worse and i been cheated.The speed is slow and every time i have to download messags while pulling out all the wires from Modem and push again while again and again to re-start the P/C.
I did changes my plan from October 2008.It is now worse AND evey time i have to complaint for slow speed and disconnection
earlier i recomended so may people but now i am at mess.No body listen and only complaint attended and the story remains same.
The service is all time worse.
Is here any body can help

i am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse.

SIR good morning,
I am subscriber of 26426171, From last three weeks problem with this braodband connection.
pls do it as soon as possble, from your end . problem like speed very low & blinking the line

I have just taken the unlimited connection 2 days before and yet I have not seen the speed more than 60 80 KBPS. Please suggest what should I do? Today in early morning around 4:30 am I had to send some importand document to my office by email but the MTNL server was down and it was giving some message that domain resolving bla..bla...bla... and was not opening any site.

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan .it doesnot cross more than 25 kbps and then disconnect after sometime

complaint no.459 dt 6/03/2009

Ref. above subject, we have daily contacting you SDO Burara exchange tel no

; 27618811 . But we have not get any rersponse from your side till today.

Mr. Dheeraj Singh
Gali No, 1
Village Jagatpur
delhi -110009.

i m also using mtnl's garuda [mobile no:[protected]] rs.300 unlimited internet plan and i am also facing same problem.first 2 month i received very good speed(15to 22 kb/s data download )but past 3 months...i m receiving " 1kb/s "data downloading speed. i hav launched so many complained at customer care executive ...they gave me complaint no but there is no response after the complaint.any responsible authority please help me.
THANK YOU.

my telephone no. is[protected], i am broadband user, combo-plan, but from many days, more then 1 month, my net connection is not stable, it comes in breaking manner, i made many compliant many times but no-one gave any response, evrytime i made a complaint its been told that its done but nothing happenend problem is the same it seems no-one cares abut the problem, the word appear that compliant done. today[protected] the net is also responding in breaking manner.

i hope you will do the necessary action in this ill be thankfull to you

regards .
mukesh dogra

Hey Guys,

I m in complete agreement with you. I m using MTNL Connection and this is my bad luck i dont have Airtel in my area. The conenction from MTNL is down from last 3 weeks and i have lodges complaint more than 25 times, however no action has been taken so far. As per a senior official of MTNL, the employees are busy for ELECTION preparation hence could not attend your complaint...just last few words...MTNL SUCKS>>>>>>>>>>>>>>>>>>>...⇄

my ph. no.[protected] kya unlimited plan lene par net nahi aata meri samasya ka samadhan kare. keval din bhar main 2 gante net-work aata hai...?

hi
i have the same problem like u all .i think mntl must stop in india bc they don't have any basic service and they r the biggest in this world, all r stupid, that department

Dear Sir,
I am on deputation to UN MIssion in Sudan as a Indian Aviation Contingent. I am having a internet connection in the name of my son VISHAL KHATRI at Mahavir Enclave Palam New Delhi-45.His No is[protected]. From last one month my family is facing a problem of connectivity. Internet connection is not relevent . It goes off. Hence due to this problem, i am unable to communicate my family. I request you to kindly do the needfull .

Thanks,
RB KHATRI
IAC
UNMIS

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 28 kbps and also the connection keeps on disconnecting at least 20 times in 1 hour . Pls do something as soon as possible.
The service is all time worse.

256 kpbs/unlimited plan — adsl disconnection

there is some problem in my modem its adsl lite is disconnect again and again.my phone no.[protected] kindly solve this problem as soon as possible.
thanks

Inter net connectivity disappears more than 50 times a day from last two weeks
Complaints done but every time NO BODY attended the problem .
problem with D-Link Modem (Going hang)

MTNL Broadband internet service — Very low download speed

sir,
I have subscribed to MTNL broadband unlimited plan and I have been using this service for the last one month. Initially there was no problem. but nowadays I happen to see that the download speed is vey low, that is around 25 kbps.Moreover, browsing speed is also very low. At times, broadband connection is not getting connected, and this is happening frequently. I have already lodged a complaint with the customer care. My particulars are furnished below :
COMPLAIN NO : 40900009
TELEPHONE NO : 29965250
TARIFF PLAN : BROADBAND UNLIMITED (Rs 599)

My MTNL No. is 25993478. my broadband connection is always got disconnected and very slow. I made many complaints in last 5-6 months. but of no use. Even i made many calls to our area manager
Mr. Puran Singh but no result. i m fed up with this MTNL broadband connection.

The service of MTNL is becoming worst day by day...



Sudhir Arya
[protected]
Email : [protected]@gmail.com

sir,
mujhe internet connection disconnect karana hai is ke liye kis ko application type kerni hai is ke bare me aap mujhe puri detail meri ID per send ker de PLZ

I am a MTNL's broadband subscriber with the plan of 599 (256 Kbps, unlimited). My connections breaks down frequently. There are lot of outages in the connection and when i call them they tell that there is a problem in the line and will be done by the Lineman. I think being a big company, MTNL does have not inter-departmental coordination and just finger point each other. I would request if I could get some help from this forum to get the issue resolved.

Thanks & Regards,

Ravinder

I am a MTNL's broadband subscriber with the plan of 599 combo (256 Kbps, unlimited). My connections breaks down frequently. There are lot of outages in the connection and when i call them they tell that there is a problem in the line and will be done by the Lineman. I think being a big company, MTNL does have not inter-departmental coordination and just finger point each other. I would request if I could get some help from this forum to get the issue resolved and i complaint 20th june 2009 (complaint no 670) for phone dead their is no dial tome in phone i think problem in set so pls check this & resolve it.

phone no 22454064

Thanks & Regards

Asheesh Verma

hi guy. i m abhilash. i m also a victim of MTNL broadband connection.
i m using it from last 6 month. but frm the last few day i m getting only 25-30kbps. n before this i was getting 200 + d/l speed. i complained 3 day ago n today i got a call frm mtnl. when i told them that my d/l speed is gone down, instead of helping me they telling me that they cant do any thing about it. i have to contact some people in the office...
by concerning comments above, i don't think it gonna work..
n i cant even change my connection bcoze there r no other internet service provider in my area(delhi cantt)

MTNL — broadband speed is too low and connection getting disconnect again and again

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and i am getting the speed is around 150kbps and the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse.

Our net connection is not proper . Net disconnect more than 50 times in a day. kindly check it.Tele No is 25051571.

hello sir,
i have taken MTNL broadband connection TriB UL data-256 combo in Sep, 2008 but it is a very low grade servive that you are giving to us. The net speed is not upto the mark and with that disconnection is there everytime. Sometimes when i'm doing my some important woek the net got disconnected. then i feel very guilty to have a connection like a MTNL. The phone no of our MTNL is 25981914.

Poor service by MTNL.

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan. But from the 1st month i am getting only 25kbps speed and also the connection keeps on disconnecting and continously.The service is all time worse.

my telephone no. is 24649582, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 18.01.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

my telephone no. is 24649582, i am broadband user, comboplan, but from many days, more then 20 days, my net connection is not stable, it comes in breaking manner, i made many compliant through net but in vain, when i open the feed back of my compliant, the word appear that compliant done, it is very very wrong information to give me. today 01.08.09 the net is also responding in breaking manner.will you do the necessary action in this regard please.

MTNL — low speed and connectivity problem

very low surfing speed with slow downloading and no connectivity some times google page takes over a minute to open . this problem occurs in 512 kbps plan . net is surfing like a bull-cart.

hey people i have a mtnl plan unlimited been sufferin cause of the same problem but one day my speed went 800KBps been tryin to gt it again but not succedded till now will write when get it .
chao.

You are absolutely right. I am using MTNL same broadband plan like you and facing the same problem for the last 1 month. Even after putting so many complaints there is no positive response from them.

MTNL — connectivity problem

sir,
i have complaint several times that phone no.20462901 not work in connanaught place area but no body give response even referred the matter to janakpur/dwarka mtnl offices

i m using relaince broabdband internet connection from last 1 year but know i have registred a complaint on 21 september 2009 that my internet is not working, but there is no response from their team n even daily i call to relaince customer care .
so pls help me what can i do?
my internet id[protected]
complaint no[protected]
my contact no-[protected]
plz reply

sir,
me april se MTNL BROADBAND CONNECTION 599 UNLIMITED wala use kar raha hu,
jiska telephone number 27604480 hai. sir meri problem yehe hai ki mera NET ka bill 599
badle 800+ ya 1100 ya 1200 aa raha jo ki me april may ka to bhar chuka hu. isliye bill
jada aane ke kaaran me apna TELEPHONE OR INTERNATE KO band karwana chahata
hu kioki me itna bill pay nahi kar sakta.
SO PLZ SIR DISSCONNECT THIS ITS MY REQUEST


THANKU SIR

MY INTERNET AND TELEPHONE SERVICE IS NOT WORKING SINCE ONE MONTH

hi, I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan. But first 3 weak my connection is disconnected after so many complaint it is now working but speed is very slow am getting only 25kbps speed and also the connection keeps on disconnecting and continously.The service is all time worse.

i am a mtnl user and i also use brodband connection speed is 256kbps but speed is too low 30kbps speed last 3 months and connection getting disconnect again and again plese help me
my phone number is 29893733

MTNL — slow speed and no connectivity

i am using mtnl trib 649 combo and i am not getting the speed as mentioned in the tariff plans.it is mentioned upto 2mbps but i am getting only upto 256kbps and many times i got no connectivity messages a .i am faving this problem for so many days and mtnl is not giving any response

Very slow internet connection Please solve my problem otherwise I'll have to buy other internet services.

my internet speed very poor
so, plz increase speed

phone is not working properly, there is a din voice with our phone

MTNL unlimited connection — Worst Connectivity as well as low speed

I am resident of Delhi Cantt. My Broadband connection has never given stable performance. I ran from pillar to post , lodged various complaints (sometimes been attended and sometimes never been attended for days together as good as 15 days).
I took this connection mainly for internet connectivity and that had been main issue for its unreliability. My number is[protected]. Speaking to Area Manager as well as sometimes AGM has resloved problem but again the dis connectivity problem arises after 15 days. How many times i would visit Area Manager. PRO , MR Joshi who sits at Gopinath either donot lift his number nor does give any resolution, i fail to understand what is the use of these PRO's and huge infrastructure and so many Govt employees when they are unable to provide the services for what they are paid.
When asked, they are not give non-compliance letter also. What should i do in these circumstances when there is no other service provider in Delhi Cantt and MTNL has been responding like this.
Need a permanent resolution not temporary which only lasts few days..

very very slow internet and i can open the page please speed up my internet speed

thanks,

MTNL — slow internet

my mtnl net speed are very slow. if i download any thing and open any website, website not open and show refresh option for opening it. Also the downloading speed is 15kbps in IDM and 10kbps in torrent.

MTNL — slow internet connection

my no. is 22181336 and my internet connection is very slow. my connection takes long time for opening any web site and also my downloading speed is 15kbps in IDM and 10kbps in torrent. most of tme when i open any web site, it can not open without refresh.
solve it as soon as possible.
please...............

i use unlimited plan of mtnl and my internet connection is too slow that i find it very difficult to work on internet.IT keep on disconnecting as well.

MTNL — Regarding sim card block

Dear sir/ma'm, I have lost my mobile phone having MTNL mob. no. [protected].Please block my no.so thart i can use it in future again. Thank you, Regards, Rohit Kumar +91-[protected]

MTNL Delhi — BIll

I am waiting for my bill from past 7 days, This 213 april i need to pay my bill. My landline no is 22392467. please help me.

I AGREE TO SOME OF THE POINTS RAISED. AS FAR MY PERSONAL EXPERIENCE IS CONCERNED, THE RECONCIALISATION OF ACCOUNTS / PAYMENTS IS ABSOLUTELY PATHETIC.

INSPITE OF SHOWING PROOF OF PAYMENTS FOR CASH RECEIPTS AS WELL AS DEBITS FOR CHEQUE PAYMENTS, THE DOLPHIN SECTION CONTINUES TO SHOW THE SAME AS OUTSTANDING

UDAY DESHMUKH
[protected]

I am lodging complaint for defective instument of phone no.[protected] since 9.5.2009. In response after 3 or 4 days, a phone comes from concerned lineman that whether there is some problem and than he promptly drops the complaint. Due to no action till 21.5.09, complaint was sent to concerned GM by email as well as by fax . On 28.5.09 line man informed that phone is available however he will not install, whatsever I have to do, I can do. Two months back also this lineman has not attended the defect for 3-4 weeks and was seeking for monthly service charges no doubt as bribe. I am unable to understand why despite having phone, it is not being replaced/ rectified. He had also suggested to get the connection disconnected and to install Airtel. Not attending complainst for weeks and seeking extra charges reflect that they are having connivance with private operators. Further what the MTNL authorities are doing for dropping of complaints without attending the same. In such state of affairs what is the need to publicise MTNL schemes for new customers when they are harrasing us and compelling to disconnect the existing connections.

I am lodging complaint for defective instument of phone no. 25286720 since 9.5.2009. In response after 3 or 4 days, a phone comes from concerned lineman that whether there is some problem and than he promptly drops the complaint. Due to no action till 21.5.09, complaint was sent to concerned GM by email as well as by fax . On 28.5.09 line man informed that phone is available however he will not install, whatsever I have to do, I can do. Two months back also this lineman has not attended the defect for 3-4 weeks and was seeking for monthly service charges no doubt as bribe. I am unable to understand why despite having phone, it is not being replaced/ rectified. He had also suggested to get the connection disconnected and to install Airtel. Not attending complainst for weeks and seeking extra charges reflect that they are having connivance with private operators. Further what the MTNL authorities are doing for dropping of complaints without attending the same. In such state of affairs what is the need to publicise MTNL schemes for new customers when they are harrasing us and compelling to disconnect the existing connections

MTNL — Rent of one month free

My telephone no. 24647133 is not working from 20th February, 2010. I have lounged complaint (No. 181) in MTNL on 24th February, 2010, but my connection is not working till date and also I have lounged complaint in National Consumer Helpline (No. 218534) on 04th March, 2010. I have talked with exchange of my area (No.[protected], but they didn’t give any response to solve the problem, then I talked to Mr. B.B. Rishi (M. No. [protected]), he told me that problem will be solved in 4-5 days. Due to not working of phone I am in very trouble. During lounge of complaint in National Consumer Helpline, they asked me that if telephone connection is not working for more than 15 days, then customer is not liable to pay the rent of one month. You are requested to look into the matter and oblige.

Thanking you,

My MTNL mobile no.is[protected] which is not active from 25/01/2031.I have checked several times by using another phone but result is same.Please check at your end if there is any problem.I am using this no. in dual sim mobile phone, both were working properly before 25/01/2013 but at present when I use both or single sim, MTnl sim not work and hang the any mobile In which this was checked, while other sim is working properly.

my internet connection will not not be working properly and nobody answer the call in customer care no.1504 from 1 week
and my telephone no. is 22963505

my telephone & broadband is not working from last one month mtnl staff have no answer for that no use of any complain please help
my telephone no is[protected]

ReplyReply All Move...Inbox
Flag this messageFw: non connectivity of broadband no 23360042Monday, 9 June, 2008 10:16 PM
From: "deb biswas" <[protected]@yahoo.co.in>View contact details To: [protected]@bol.net.in



--- On Mon, 9/6/08, deb biswas <[protected]@yahoo.co.in> wrote:

From: deb biswas <[protected]@yahoo.co.in>
Subject: non connectivity of broadband no 23360042
To: [protected]@bol.net.in
Date: Monday, 9 June, 2008, 10:07 PM



dear sir,



my telephone no 23360042 with broadband connection is out of order since 24/05/08, i lodged several complaints to 23356666 and 1504(help line) every time i receive a call that AAP KA PHONE TIK HAI, but my phone was ok but broadband was out order no connectivity. on last saturday one gentleman from mtnl guided me over telephone and reset the connection but it was unfortunate after 20 min it became same. on very that day i again contacted with 1504 postion no 240 gave me a complaint no 410000 and told me that my broad band modem will be changed on monday. i waited but no person came, not only that from today my telephone became dead, at today evening i agian contacted 1504 postion no. 3 gave a complaint no. 41601071 and told on tuesday person will come to my residence. when i asked what about last complaint, he told he has no information. again i contacted with 23356666 they gave me again a complaint no 298. how many complaint no i have to remember. with this the position no, 3 of 1504 advised me to contact with local area manager the no, 23320160 but the phone was ringing, i think he left for home at 5 pm



sir will u take some steps to restore my broadband connetion, last 10 days it is out of i think bill will come as usual..



with regards



sudeshna biswas

i have a MTNL land line phone but last one month its not working. i was complaint many time but no response i complaint on 198 no. my ph. no. is 29964338 & complaints no. is may-32, jun-4- (322), jun-14 (72)

MY TELEPHONE NUMBAER IN 26797503 IT IS DEAD PLEASE ATTEND THE COMPLAINT.

IT IS FACT THAT THE SERVICE OF THE MTNL BROADBAND IS VERY AWFUL

I am facing the probles for the lst 1-2 month and made a complaint lots of time even a written complaint is also mail to the customer care but no single responce i got from them.

I donot not why MTNL launch IP TV while the TEAM of MTNL is not capable to handle even a single complaint of Broadband connection.

following is the perfoma which i mailed to MTNL.
If any one going to use the service of MTNL i will suggess him don`t go to the MTNL better try other ISP like SIFY, BHARTI, HATCHBACK etc.



From <[protected]@bol.net.in>
Sent Wednesday, July 9, 2008 9:16 pm
To feedback.[protected]@bol.net.in
Cc [protected]@bol.net.in
Bcc [protected]@gmail.com
Subject Complaint
To whomever it may concern
I request you kindly give a kind attention to figure out to
eradicate the pesky service of MTNL broadband Customer care.

Following are the points which harasses me during make a contact with
the customer care executive at the help line No. "1504"

#1 Excessive time consumption to contact a Customer care executive.
#2. When the bell ring after waiting a long time the executive pick the phone and put it side
#3. The attitude and the behavior of executives are not a professional.
#4. No action has been done in prescribed / given time by customer care executives also no follow up is conducted to know the status of the complaint.

There may lot of other types of problems but mainly I have observed the above said points. To prove my words I request you kindly try to contact on this help line No. (Between different time intervals) and feel the actual picture.

Moreover, I would like to tell you that there is some problem in my broadband connection for the last one month (Frequent Link down of ADSL) and I have did complaint on this issue and as a result I got a phone call and the caller says that has had rectified the problem and Now it will work fine.

But Nothing improved, Once again I did complaint on 06.07.08 with comp. No. 41600609 and I have get a reply that Digital signals are week in my line and it will be resolved within 24 Hrs. but till now I have not get any visit or any single call from your service Engg.
I hope that you will take some concrete action to resolve my problem and
will try to give a better service to your clients instead of enjoying
the reputation of MTNL in the market.

Thanks & Regards

Mahendra S Negi
[protected]
29892045

I had been using Mtnl triband combo unlimited pack from 2 months.My number is 27442404.From last 2 weeks instead of 256 kbps i am experiencing a speed of just 20-30 kbps.I had several times complained about the same on Mtnl customer support, but no action had been taken in this regard.Please help me out of this situation.

-Abhishek Gupta
abhishekgupta.[protected]@gmail.com

U R ABSOLUTELY RIGHT. AS THE DEPT. IS HAVING SUCH PEOPLE WHO DO NOT KNOW HOW TO TALK TO CLIENTS. THEY R VERY LAZY. THEY COME LATE & GO BEFORE TIME. AS I HAD SAME PROBLEM AS I APPLIED FOR BROADBAND THE LINE MAN CAME & DID HIS DUTY & AFTER THE LINE WAS CONNECTED THE ENGINEER CAME AFTER 8- 10 DAYS THAT ALSO AFTER SEVERAL COMPLAINTS. STILL THE NET WAS NOT ACTIVATED & ATER RIGOROUS COMPLAINTS THEY NOW SAY THAT THEY CANNOT DO ANYTHING & THE LINE IS CONCEALED & WE HAVE TO BEAR THE EXPENSES I[censored] WANT THE ACTIVATION.

dear sir,


sir my telephone no is 27421494 . my broadband sometimes connect sometimes not . when it connects in middle it stops . i called 1504 there no one pics up the phone, by chance if he pics he do not speaks. sir i have called supervisor also he never pics up the phone too. sir u tell me what should i do, should i change the broadband.

sir i request u 2 take some necessary steps...

respected sir.

sir my telephone no is[protected].my broadband didn't worked for last few days.now it got connected but the net speed is not apt..there is no proper surfing as well as downloading speed.as a result i am facing many problems.
sir i request you to take necessary steps ...

Dear Sir,
My Tel. ph. no. is 25050819 and its broad band is not working since last 1-2 weeks so kindly do needful as early as possible I will be very thankful to you .

Dear Sir,
My Tel. ph. no. is 25050819 and its broad band is not working since last 1-2 weeks so kindly do needful as early as possible I will be very thankful to you .

I have already deposited the telephone bill stil lmy phone is dead ...my telephone no[protected], no one in any department is picking the phone, employees of MTNL are saying i cannot help you...


Kindly log a call and solve my problem immediately...

This is the worst service experienced

We issued the 7 chqs of MTNL bill pyt but telephone lines were disconnected. Activate our telephone lines as early as possible.

Tele. Nos. are[protected] /26208956 / 26208984 /26281653 / 26210159 / 26700151 / 26398227 / 26398229

I had given a complaint through net on Saturday[protected] regarding my refund of Rs 556/-. And my complaint No. is 45770

My land line[protected] is dead for last 3 days, and every time i make an internet complaint, i get a docket number and the complaint remians unsolved. When i track the compaint status as per the docket number, the docket number vanishes...It goes on for last 3 days. It is delhi MTNL branch. Every time when i call complaint registering telephone number it is always busy.



regds
harpreet
[protected]

General Manager(South), MTNL
NP Exchange, New Delhi-19

Subject: : Faulty telephone[protected] negligence by MTNL, Nehru Place Exchange.

Dear Sir
It is a matter of great regret that my telephone is out of order since
01-05-09 and nothing concrete has been done to rectify the fault, till
date. Pl respond. Reagrds Mr Umakant Trivedi
Till date telephone has not been restored. My complaint No.826 dt 03.07.09& 472 dt 11.07.09

Kindly act firmly.

Regards
Umakant Trivedi

Sir,

My Telephone No. 27943642 is lying dead since 27th of July, 2009, I have lodged a complaint on 27942198 vide Complaint No. 2694 dated 30.7.2009. The linesman do not pay any heed on our request to rectify the fault. Is there anytbody who can listen our grievance and take action to repair the said telephone.

Jasvir Singh

Since last 10 days out landline is not working(partial).We are NOT SATISFIED with the services which ahve been provided by you.Most of the time our phoneline is not working & getting the problem very frequently(twice in a month).Every time the same/common comment we are receiving friom the linemen that is AAP KA INSTRUMENTMENT KHARAB HAI.We have changed the instrument 15 days ago & now againt out phoneline is partially dead(NO INCOMING CALL) since last 10days & again we have got the same response from the linemen on 12.09.09.


Pls look into the matter

Landline no[protected]asalfa dhobighat area)

Thanks,
Rajashri

iptv
icontrol

service dept
===========


our icontrol tv - service not working properly
plz do needfull-
thanks
from
arvind ganatra mobile [protected]

email [protected]@gmail.com

we got iptv installed on 20th may 2008. Verbally as well as in writing you promised that services are free for one year.Now since the installation of iptv my bills are coming of great amount.You also promised trhat registration fee of Rs 300 will be taken by MTNL while MTNL is charging Rs 500.I have approached to you on 2690000 as well as MTNL. Both agencies are putting the case on each other.Now I request you either you solve this problem or else I will be forced to take some legal action. My broadband charges are 300 Rs and our monthly usage is very less that cannot exceed 800mbs which we are getting free in our plan.

on 22nd of Nov.08 aksh install iptv after 4month booking in advance. Due to not satisfied by service and commitment, i had given rqst. for d activate servc on 24th of Nov.08 on hlpline no. 26991500 and a written rqst. on 8thof De3c.08 OB no. 7454, but till today nobody(From aksh or concrn) collect the accessory.

Instead of solution there is a charge of Rs.200/ on Dec.08 bill kindly do needful for the same and cr. reversal of charges. DUE TO I am not using service.

I am having IPTV for the last one year under the scheme of free watchin for 6 months. after six months I asked the AKS people if have they started charging for the movies, they said, " no they have not yet started charging any thing for the movies . I told them to inform me when they would start charging and they agreed. but last month when I got my bill they had added a big amount, when asked they said, " it is for the movies.
These were the movies which i never watched and just opened to show my house guests, how the VOD works thinking that I will not be charged for the movies.
Another complaint is IPTV not working properly. Minimum 4-5 days in a month it does not work and I am chaged for those days also.

IPTV connection was disconnected on my telephone No.22143636 Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to refund this rent and get back my security deposit.

rajiv jain
Phone 22143636

IPTV connection was disconnected on my telephone No.22143636 in Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to get back refund this rent and get back my security deposit.

rajiv jain
Phone 22143636
CA N0 [protected]

I have no bill please send me the Customer Account Number my telephone number is 28476233 and my address is E-10 Nahar Optionz Chandivali, Sakinaka, Mumbai -72. My bill connection name is Dilipkumar P. K.

I shift my shop that's why i have no bill please send me the customer account number.

I have mtnl broadband connection and the plan is Rs.799/-. I want to change my plan to Rs.399, for that i need my customer account number.My telephone number is 23346664.Please reply me as soon as possible.I live in gole market, DELHI-110001.
Thanking You

i just want to know the customer account number of my landline what is the procedure of it plz tell me soon.

I am Mahender Singh Nayal from Fattepur Beri, Delhi.

My Landline number is 26652625.
Due to some heavy short circuting my landline number has got wrongly connected with a STD booth located nearby since 4th of december 2008.

I request you to direct the STD owner Sh.Ajay Pal not to misuse the phone line.

An early action in this case shall be highly appreciated.

I have not received Nov 2008 bill . Land line No is[protected].
We can not hear properly due to cable problem . Main Cable is not laid properly in front of my building (partially underground and more than 100 Mtr cable is on the road).

Hi, i recently had white wash in my house and have misplaced the file which had all my telephone bills . Pls email me my Consumer Account number as soon as possible.

telephone no[protected]

Please let me know what is our customer account number!!
we have not recieved telephone bill for the month of July'09 yet and C.A. number too!!
our telephone no. is[protected].
Kindly let us get the answer soon!!!

Kindly let me know my customer account number (CA NO).
I didn't received bill for my new connection yet. I am unable to make the payment online due to non availability of CA No.
My telephone no.:[protected]
My bill connection name: Abhoy Saha
Pls reply me soon!!!

I have no bill please send me the Customer Account Number my telephone number is [protected]
and my address is 50/C Geeta Bhawan, Munarika New Delhi .My bill connection name is Rana Pratap

i just want to know the customer account number of my landline what is the procedure of it plz tell me soon

Pls email me my Consumer Account number as soon as possible.
my telephone no:27603332
My bill connection name: kiran desai
my email id:kiran.[protected]@gmail.com
[protected]@gmail.com
I have no bill delivered at home please send me the Customer Account Number my telephone number is [protected]
Kindly let us get the answer soon!!!

Sir
I have got transferred my land line number from[protected] to[protected] Could you please provide me its CA Number so that I can access/register on line for further payment etc.
सादर Regards,
Stayawati Dabas
[protected],[protected]

My landline number is [protected]. Its a new number, I have not received first bill but message to pay which I cannot do online without customer account number. Last date informed for payment of bill is 29.11.12. Send customer account number on my mobile number [protected] immediately.
Anil Sood

Dear sir,
This is to inform you that i had asked for internet connection from versova telephone exhange and was given work order 2344 dated 7.2.08 and the connection was not given, after followup i was informed to convert to wireless connection for which the connection was avilable, subsequently a lettr
was given and requested for wireless connection.
they were not able to issue work order because they could not issue work order from the computer due to some problem in software.

after repeated requested it falls to deaf ears, kindly help me and give the wireless connection,
I would add that as a doctor i need to refer to internet for the various problems faced by my patients
and in the interest of my patients you are requested to expedite the matter.

Thanking you
Dr Charu S.Darira
tel no 26365247 mumbai

broadband not working properly 4 quiet a lng tym...modem is also gving problem...urgent

My broadband not working properlt for the last two months. Complaints registered at 1504 in Nov 2008
and later in Dec 2008 has not resulted in any visit by MTNL inspite of promise.

Feel so much dejected and am planning to shift over to some private service provider AIRTEL or RELIANCE

i want to take a mtnl broadband cannection at my home

I had given a application for Tri Band (MTNL Broadband) connection Type DSL 399 Plan.
My registration no. is G6503840.

It is more than 3 weeks, but still i have not got the connection. The MTNL official visited twice, but did not configure the broadband internet connection.

I tried to contact many times the Helpline 1504 / 1500 and also Ville Parle exchange (Mumbai) but there is no reponse from them.

Please expedite the installation of broadband connection

Thanks

Jacob Abraham

ek dum bakwaas connection hai mtnl ka aaj hi disconnect kara do bhai nahi to exchange ke chakkar lagate raho .

If you are getting a speed of 242.62Kbps for downloading then the browsing speed that you are getting is 242.62Kbps*8 which is much higher than the plan you have opted for 512kbps. If don't believe in this try going for another ISP from India and they will tell you these facts. So dude you are not getting slow speed at all.

OMG ! someone who has a simillar problem.

(what on earth is Rahul {the guy who gave teh previous comment}, talking about.)

I have Combo Unlimited 512 plan. My Broadband speeds have been reduced to 220KBps (browsing speed) on Sunday morning, which means nobody to complain to . MTNL customer service ? what a joke . It is nonexistent. Simply appaulling.
Inspite of paying for a 512 KBps. speeds barely crosses 400 KBps and now they have capped it to 220 KBps, go figure.
I was an airtel (broadband) customer, so I can tell from experience that they are anything but perfect, but they do provide a much better customer service than MTNL.

QUESTION ???
1.Why does MTNL have be make changes in Broadband speeds (Cappings/disconnections/etc) on a SUNDAY when they cannot receive complaints on that day ?
2.Why are MTNL Charges so high ? For the price I am paying for 512 KBps unlimited I could get a 1MBps unlimited in Airtel.. Isn't MTNL a government company, why is it charging so much, if seen in terms of speed the price in MTNL is double that of Airtel (excluding the prices of 256 KBps plans)

enter 192.168.1.1 in ur browser.

username is admin n password is also admin

go to the status tab

under it check parameters for the line

if the downstream data rate shows 256kbps
then u tell them that ur line is syncd to 256kbps speed and tell em to change it to 512 (check it back again)

when sync is done @ backend, u will get more speed.

Hi,
we are fed up with the services our rea giving to us.
for the last five month we are getting proper speed and connection from mtnl broad band. since we are an orgnisation where most of our work based on the enternet but after so many humbel request and complains from our side there are not a single effert have been made to improve our said problem.we have opted plan 1000and we are recieving 170 kbps that is very slow.
can we get it improved by as soon as posible.
thanks and regards

We are an orgnisation working for the couse o[censored]rban poor in Delhi for the last nine years .for the last five month we are not recieving proper speed from ur side. we have plan 1000 and our speed is 170 kbps.our number is 22481609 located at shakar pur of delhi.
can we assured from our side to omproved it very soon.
thanks
AAA team.

Dear Sir/ madam

This is my third mail to the concern department regarding the low speed of my connection for very long time.
I have al ready written about our need of appropriate speed .we are an orgnisation working on the issues of the homelessness in Delhi and our major work has been based on the proper connection but its very unfortunate it has not resolved yet .we have given a written complain to area commercial manager as well two months back.we are your customer since beginning .we are activist orgnisation if we will not get proper solution from your door we will definitely knock some other door for our justice.

Detailed address :[protected]. S442, shakarpur Delhi -92.

Thanks and regards
Sanjay kumarv ([protected]@yahoo.co.uk)
AAA TEAM.

Speed is less than 200 when i pay for 650+s.tax
Hi...,

I am fed up of the Internet broad band connection given by MTNL

I have subscribed for a 512 speed plan...which is the most expensive one at MTNL on an average i get only 200 speed.

Everytime i wait for 20 minutes to lodge my complaint...since the system puts on hold..try calling the 1504 and experience the pathetic service..

After a long wait when you finally are able to register the complaint...the MTNL people close the complaint without resolving it...My number has more tahn 200 complaints logged in an year..


My no[protected], delhi palam colony..!!

pls look into the matter.

amit gupta

how can i sent message from my moile i can not use my SMS services

Even i pay for 512kbps but get only 50kbps speed when I download. Even after paying so much we dont get proper service. 1504 never works it just sucks. I m from Mumbai.

MTNL Delhi — lost mtnl sim

Sir, I had lost my mtnl(delhi) dolphin sim [protected] in chandigarh. kindly block my number. thank you.

Well sir i am having just the same problem you mentioned.
when i switch on my 300R2U :
firtstly it takes about 5 minutes to open the 192.168.1.1 page.
after the page opens it shows ADSL LINK DOWN, PPP DOWN and AUTHENTICATION FAILURE alternatively.
It takes about another five minutes to connect to internet & the status shows UP. But still that doesnt last long and i have frequent disconnections and the page shows the mentions status.

The first complaint i booked was on May 16 2008 and since (July 1) then i have called up 1504 almost 3-4 times every week without any posistive response.
My complaint no. is 41600614

My Phone line no: 25051938 is not working since Saterday. There is no dial tone and it is dead.

Broadband Phone no : 26270453
DSL Router: RT 2561_1
Name: Rajesh Menon

We have lodged a complaint about the same yesterday but no response

we are having a very low speed internet connectivity

could you please resolve the issue as soon as possible
urgently seeking your discretion in the matter

Rina

The problem is with the CPE or modem or router whatever is used to connect to the MTNL Broadband. Replace it. Also ensure that your computer system is properly earthed/grounded as these equipments are mostly damaged by the residual currents emnating from Computer Motherboards.

Cheers

dear sir
same problem is here...but main problem is that nobody is listening into this matter...i am complaining since 1 month but everybody says that it will be solved and nothing happening...
my phone number is 25038476...and my problem is that
ADSL link is not working...

is there anybody to look out into this matter

YES Really …MTNL NET does not work . It works totally 5-6 hours in whole month . After every 15 minutes it gets disconnected and whenever i check in MODEM page it always gives Point to Point protocol down (PPP down) .& sometime ADSL data link does not come . It gives maximum problem in disconnection during Month end . & access speed is also getting slower . I have also been complaining for the last 2 months but there is no hearsay from the MTNL . .. Although it was working fine 4 month before... There is very poor customer service from MTNL also ..

leave 5 or 6 hours, it didnt work at all. its useless to spend ur hardearned money on mtnl broand.

My connections was working fine since 1 month, but since yesterday router configuration shows PPP down.
Kindly leme know if anyone faced the problem & how can I resolve the same.

Thanks,
Sumitkumar

I HAD GIVEN AN APPLICATION ON DATED 08.09.2008 TO SHIFT MY LANDLINE PHONE[protected] AT MY NEW ADDRESS i.e. 46/1-A/1(OLD), 384-A/2(NEW), GALI NO-16, EAST AZAD NAGAR DELHI-110051 BUT TILL NOW MY PHONE NOT SHIFTED TO MY NEW ADDRESS. PLEASE ARRANGE TO SHIFT IT AS SOON AS POSSIBLE.
THANKING YOU,
JAIN ROHTASH KUMAR
[protected]

My phone No. is 27111575 it is under shakti nagar exchange. I am getting the same problem with Broadband it is giving problem from last month but after so many complaints and mails to helpdesk and phones to senior persons of MTNL, problem is still there. NO one in MTNL is listening. I think it is better to go for any other operator, dont waste your hard money with MTNL.

is there anybody to look out into this matter and solve my problem.

Thanks
Mukesh Kumar Rangan
[protected]

i have applied for broadband connection on 28 aug wide booking no 48000286 . till date nothing has been done even after repeated reminders my phone no is 25074743
kindly look in the matter

thanks

Shruti
[protected]

I have started using MTNL's Internet braodband, 199 Plan, from 19 Aug, 08. but in the bill of Aug MTNL has asked tp pay the wrong amount. They have asked to Rs. 300, while after the connection I didnt use the Internet so much and for one week it was not working.

and when I called on 1504 and 1500 and asked the executives to tell my account usage, they replied that they dont have my account details. and give me few other numbers to call upon.

and the MTNL is such a third class department where no one picks the phone.

I hope that the MTNL management will take the necessary action to resolve my problem.

with Best Regards,
Vipin Bansal
[protected]

I HAVE SEND SO MANY MAIL TO MTNL HELPDESK BUT PROBLEM IS NOT SOLVED. BELOW ARE THE MAILS SEND TO MTNL HELPDESK.
IS THERE ANY PERSON FROM MTNL TO TAKE ACTION ON THESE MAIL.

It works for 2 days and again problem starts. After so many complaints on 1504 but no action.Most of the time its not working.

I am attaching 2 files for the STATUS and PING TEST result for your reference. Pl. check and do the needful.

Thanks
Mukesh Kumar Rangan
Phone No. : 27111575 Mobile : [protected]
H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi

--- On Tue, 9/16/08, mukesh rangan <[protected]@yahoo.com> wrote:

> From: mukesh rangan <[protected]@yahoo.com>
> Subject: Fw: BROADBAND PROBLEM NOT SOLVED SINCE AUG-08
> To: helpdesk.[protected]@bol.net.in
> Date: Tuesday, September 16, 2008, 6:21 AM

> It works for 4-5 days and again not it is down from saturday
> 13.9.08. Pelase look into the matter and do the needful.
>
> Thanks
> Mukesh Kumar Rangan
> Phone No. : 27111575
> H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi
>
>
> --- On Wed, 9/10/08, mukesh rangan
> <[protected]@yahoo.com> wrote:
>
> From: mukesh rangan <[protected]@yahoo.com>
> Subject: BROADBAND PROBLEM NOT SOLVED SINCE AUG-08
> To: helpdesk.[protected]@bol.net.in
> Date: Wednesday, September 10, 2008, 6:59 AM
>
> Please note that I am facing broadband connection problem
> since last month i.e. Aug-08. After so many complaints MTNL
> is not able to correct the problem. I also requested to
> Sh.S.C.Mandal ji, Area Manager-Shakti Nagar on his Mobile
> Phone but problem is not solved.
> Please do the needful.
>
> If it is not going to be solved then the only way for me to
> disconnect it and to go for an other service provider.
>
> Hoping for favourable action soon.
>
> Thanks
> Mukesh Kumar Rangan
> Phone No. : 27111575
> H.NO. : 6 State Bank Colony, Near R.P.Bagh, Delhi

dear sir
I am user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last 2 weeks, some time working some time not. i have reboot my mordem in every 2 min, i has complaint about this problem in mtnl office problem is not solved till now please look into this matter as soon as possible

I am user of mtnl broad band, my telephone no is[protected], our yahoo site is not working since last 2 months. I had already complaint about this problem but no action has been taken yet. please look in to this matter as soon as possible.

I want deactivatemy mtnl connection pls send me what some formalities for deactivate the connection
My no. is .. 22854061 and the costumer name mr. Raj kumar

I am using MTNL Broadband connection last 3 years & my Ph: 25355682
Same here last 35 days i am facing internet problems. It works fine for some time (Around 2-3 hours in brakes in 10 hours of time). But whenever i start my laptop i never be sure that internet will work or not, and most of the time it take hours to connect to internet. When i complaint to 198 & 1504, they register complain for problem in line/cable, but no lineman comes to correct anything when i call them they just say your phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 & 198 the most resent (unresolved) complaint no are : 5296 (01-january-2009).

Now last 6 days my phone is dead. Before giving up the my broadband connection i want to know if the problem is in my line/cable or your server is used to work like this. But i don't know how to find out.

Every month i am paying our internet charges. If i delay one or two days they taking fine for late payment. but last 35 days i suffering this problem & lost money who is responsible?

Hi,

I have been suffering from the discontinuity of my MTNL line every month. I have logged on many complains ( thru 198 and internet services ) since 24th Dec. 2008, but no action has been taken by MTNL. In that case I would like to disconnected my MTNL line. Also refer to all those people who would be going to take the connection from MTNL.

S S Rawat
[protected]

MY MTNL DELHI NUMBER IS 27296976.

I have subscribed mtnl broadband unlimited plan but I am not satisfied with the service
speed is too low 20 kbps & it disconnects automatically, I have made so many calls to customer care but there is no response .

PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
ANIL KUMAR

[b]MTNL Triband Issues[/b]

I am using MTNL net since Jan 2008 & I took Triband Unlimited plan that time. Everything was going good. Until on 12 jan 2009 They upgraded servers and changed ports. Since after that till now my net is breaking a lot (Request Timed out). I can not upload, download or play online games etc. I had contacted them many many times but nothing is working out. Lineman come check and told me there is an earthing issue in telephone line. They keep saying tommorow we will get it fixed bla bla bla.But since 12 jan 2009 till now there hasn't been any improvement in any thing.

My net is worsen then Dial up connection now. 1504 can't do anything they always give me Area manager number & I call them they say we registered complaing it will be done. Even my father called General manager many times GM did some action and that day 3 line men came but issue didn't resolve. I am thinking to file case against MTNL for customer harrasement & cheating in consumer court. Please help me out best to resolve this issue as i am tired calling MTNL people now as they are total and dumb in computer lines.

Regards

hi

dear sir
I am user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last 5days, some time working some time not. i have reboot my mordem in every 2 min, i has complaint about this problem in mtnl office problem is not solved till now please look into this matter as soon as possible


shashi kant
contact: [protected]

my broadband is not functioning properly from last one month
nobody is entertaining my complaint.inspite of my compliant at 1504 ment for broadband compliant.
no action has been taken yet. I was provided sdo no- Agm no. but nobody is responding.

phone No[protected]

I am using the MTNL broad band service since last 4 months, my internet is not working properly from last 20 days, in each 10-15 mins it disconnects. i have made a lot of complaint in 1504 but still there is no action.
They always assured me it will be recovered in 1-2 days but no action till now.
Really such type of poor service frustates very much.
plz look into this matter ASAP, otherwise i would have to think to use the service of another operators.

My telephone no:22482138
Thanks
Ashish

Dear Sir,

I have a Broadband connection of mtnl my plan is (599 unlimited)

but my dowenload speed is only 4 to 13kbps. This is not good

Soo kindly suggest me how i can increse my speed. i want minimum

dowenload speed 50 kbps.


thanks and regards
Virender
[protected]

My MTNL STD/PCO no is 26364191 at xchange -Nehru Place (Dicconnection Application)

I am suffring from the not reply from MTNL Because...i want surrendrer from MTNL land line STD/PCO connection. i m also submitted the form Surrender Certificate at Nehru Place. But we have not found any action yet and any work against my application.
i want to security back to my account.
Pls Reply...and any action against this reguest...i m waiting for your reply...([protected]@yahoo.com)
Costumer nane.Jamil Ahmad
Address H no.B-252 lal kuan chungi no.2
M B Road new Delh-44
contact-[protected]




Suwaliha
cell-[protected]

Dear Sirs,

Form of Surrender of Connection. I also submitted this Form at the branch in nehru place on 04.12.2008, but we not found any activity and action against this submission. I want serrender of my Telephone and Back my security of Rs-5000/- as in my account.
I also faxed this serrender form at custumer care no.23357777 on 10.07..09
Telphone STD/PCO no. 26364191
Name of Customer. JAMIL AHMED
Adress : B-252 Lal kuan chungi no-2
M B Road Badarpur New Delhi-110044
Jamil : [protected]
Kindly take any reaction as soon as possilble.
It will be very Greatfull to you.
Thanks/Regards

Suwaliha
Cell [protected],