[Resolved]  MTNL — i p tv

I personally think that IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everyhting is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with theri services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing.

I personally think that IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everyhting is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with theri services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing.

IPTV is absolutely a failure. The services provided is unsatisfactory and the response to the complaint is disgusting. My IPTV worked only for two days. Since last 14 days I have been requesting to IPTV to set right my problem but nothing came out apart from assurances. My complaint no. IPTV/2009/1/14/057 of 14th January, 2009 is of no use. Every time I am told that technician would visit and repair but nothing comes out. Every time a new person speaks on phone no. 26990009 and a new assurance. Moreover, they do not allow any senior person to speak with nor they give any contact no. or name of the senior officer with whom grievance can be discussed.

I am totally fed up with repeated complaints but IPTV people are adamant on not resolving it. I dont think with this attitude they will establish themselves in this cometitive world.

I am proceeding further for my disconnection request.

sushil goel

The IPTV does not work at all. The message says that there is no signal for all the channels.Please cancel wiith immediate effect
Venugopal Appadorai

Tel. No.[protected] Vinay Kumar - INCREDIBLE INDIA ! !

I wish to mention here that I am a loyal customer of MTNL & inspite of so many service providers available in the market, we all are using your services. We are also using your Broadband internet connection & we are quite satisfied about them.

But I am sorry to state here that since I installed your IP TV connection, our family is really going through very rough time. This service is very poor, awful & needs complete overhauling. For that last 4-5 months we are complaining about this on tel no.12699, but your service center has always been after having done some switch off/on service from our side, they made the complaint OK. Today, we know that this no. is not toll-free. This is really shocking to me. Because of this our unnecessary bill payment has gone up & MTNL is earning out of our suffering !!
I hope my complaint will not be dumpped & proper remedial measures will sure be taken to pacify my grievance.
Looking forward for my peaceful sleep. Thanking you,
Yours faithfully,
VINAY KUMAR
331, LAKE VIEW APTS., PLOT-42
SECTOR-9, ROHINI
DELHI-110085.

To

MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

To
The Area General Maneger
MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

To
The Area General Maneger
MTNL, Holambikalan, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.
BUT NO ACTION, AREA SDO, HAS BEEN TAKEN TILL DATE.

From-

RAM KISHAN
M-[protected]

MTNL — DISCONNECT TV CONNECTION

SIR,

I AM USING MTNL CABLE TV CONNECTION WHICH IS NOT PROVIDING PICTURE ON THE SCREEN OF MY TV FROM LAST 20 DAYS , I HAVE ALREADY MADE A COMPLAINT WITH MTNL AUTHORITY. BUT THE PROBLEM HAS NOT BEEN RECTIFIED SO FAR. KINDLY RECTIFY THE SAME PROBLEM IMMEDIATELY