[Resolved]  MTNL — internet not working since 1 month

My name is Pawan Bhatt (Phone No.[protected] and I am a resident of L - 1/10, Budh Vihar, Phase I, Delhi – 110086.

I installed a MTNL broadband connection on 15th July, 2008. However since 6th August, 2008 the same is not working. I registered a complaint about the same on 7th August on 1504 (broadband comp. no.) My complaint number is 4836. I was informed that the problem would be rectified at the earliest.

However there has been no rectification of the complaint. I spoke to the following persons and informed them of the problem on a number of occasions:

Mr N. K Joshi, G.M (North) on [protected]
Mr Rakesh, Area Manager on [protected]
Mr Mehta, Area Manager on [protected]
Mr Gupta, Site Incharge on[protected]
Mr Vishvkarma, Manager on [protected]

There have been visits to my residence by Mr Satvinder Singh (lineman) to attempt rectification of the problem. However at all visits he was simply unable to identify the problem and this has added to my frustration and lack of belief in the abilities of your technical staff.

Today is the 4th of September and despite my repeated attempts to contact all possible concerned authorities and persons, the problem has still not been resolved. As a result, I feel harassed and grieved to have to run from pillar to post to get the complaint resolved.

I wish to begin proceedings for termination of the broadband connection as there is no use of installing the same and I do not think that I should have to pay one month's bill when I was not even able to use the services.

Pawan Bhatt
Mobile No. [protected]
Resi. No.[protected]