Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hi,

I have log many complaint's for my broadband service but still no permanent solution.

I have already intimated many times to them that my broadband connection automatically stop working
regularly.And the ADSL light status turn to OFF

As per the 1504 techical support this is a problem with a line.But the line man never take that seriously.

As per the line man they always ask your internet is working and sometime it's working at that time"ADSL Light is coming" he simply coonfirm OK and ask them to close the case.

This time when i receive call from him he simply confirm the same and after that getting the phone disconnected.I ask immediately this is the problem i am regularly facing why not you take some action.He simply reply that now he has rectify the line problem.

He is simply lying because problem is from pole to the wire which is coming in my house and he never came to my house.

Sameis the case with the area manger he is simply using govt phone for there personal use i think because he never pick up any phone.His phone numbers are 22376363, [protected]


The field engineer name is "Jayantri Prasad". Very poor company.Truly a govt company.What i want to say that govt must sack these people.Other wise the day is not far when MTNL was taken over by some private company.

They were not doing anything but getting haft pay.

Can any body have there senior person email id's so that i can take forward this case to them.
My telephone exchange is "Luxmi Nagar".

My complaint number is 7048 (earlier), 1259(this time)

Even after continous reminder they were not doing anything

Dear Sir/Madam


I am a subscriber of Aksh IPTV ( MTNL and AKSH venture in Mumbai ) on my Telephone No. 27457095 in New Panvel (West) .

The Services of Aksh is very-very poor. The helpline Number which are given to us are rarely/never lifted.


In case if complaints is registered by chance in helpline number and record the complaint " NO one visits to attend the Complaint" Every time message is given to us that some one will be visiting to us and rectify the problem.

Even after repeated writing about a non availability of services and request for correcting the same no one has attended.

Call center replies (for reference only)

Welcome to Aksh...

Press 1 or 2...

All our customer care executives are busy at the moment ...

You are important to us...

After lot of waiting time phone gets cut. This has happened to me many times. Hence this email



You are requested to please take matter and resolve the issue .

Regards



Yogesh Kumar Shrivastava



[protected]/[protected]

Dear Sir/ Madam,
I am Satish Kumar, a resident of mangol puri, new delhi. I am using MTNL braodband (Rs.199 plan) since feb, 08. MTNL provides 600 mb free download in this plan every month with the facility to check usage information and balance information. In this month when i try to check my used mb, it shows 717mb used till 8 April, 09 in usage information but when i see in balance information, it shows i have only used 304 mb and my 296 mb is left.This confusion lead me to approach our Area Manager (mtnl - rohini) and our J.E. But Mr. Batra. (J.E.) roughly advised me to seek the help of consumer court instead o[censored]nderstanding my problm and help me.
Now i am unable to use my internet freely.

Plz help me in this regard
Thanking you

From
Satish Kumar

Dear Sir/Madam,
I am Bindu Devi from Mohan Nagar, Uttam Nagar(New Delhi).
I took MTNL post paid connection on November, 2008 Ph No.-[protected]
But till date i never received a single bill from company.I visited District Centre, Poshangipur, Naraina, Harinagar, EidGah MTNL Office and lodged complaint but every time they assured me that they will send bill to my address. But i never received bill and now they disconnect the service.I also deposited Rs 1100 at the time of connection.By this i faced a big problem in my business.

So kindly take appropriate action against it.

Name: Mrs. Bindu Devi
Address- G-2/315, Galli No.-7
Sai Enclave, MohanGarden,
Near BalajiChowk, Uttam Nagar
New Delhi-59
Ph no-[protected]

MTN's Asola Telephone Exchange was completely shut down for more than 20 days from 30.11.2008 to 19.01.2009 due to fire in exchange building, not a single telephone was working during this period. But when bill for the faulty period genereated, we noticed that no rental had been waived during the period.
I requested the GM, Khurshid Lal Bhawan, Janapath New Delhi by writing letter for reversal of rental charges.
The very next day I received an email in response to my email in which all concerned officials of MNTL Delhi were instructed to waive off the rental charges of faulty period even then no reversal of rental has so far been given to any of the customers of Asola Exchange Area.

Complaint unresolved for 2 weeks
Hi,

My MTNL phone no is 24610458. The broadband connections has been down for over 3 weeks. Logged complaint no 41602106 with their Internet helpline no 1504, but to no avail. Have been calling this number for 2 weeks now, but no one has been sent to check the line or modem.

my landline is dead from last 10 days .
called customer care many times but not getting aney response.

I face the following problems:
- The technician did not arrive on the date promised.
- The service was started after around 8-10 days of the decided date.
- The costumer care service did not provide correct username and password.
- They promise speed upto 256 kbps but we get no higher than 4-10 kbps save the day of connection.
- Disconnected from the service very frequently.
- No proper customer support.
- Amount of download MB logged is 2 - 3 MB higher than what the real value is.

I am broadband user provided by MTNL, but service quality is very poor whether it is customer care or broadband service provided by the company, most of the time we are not able to use this service and if we make complaints then customer care executive disconnects our call without solving our problem not only executives senior officer also showing very irresponsible behavior so I request all other customer its better to use service provided by airtel or some other private firm never go for any government agencies for using broadband or telephone service...

Regards

Rajeev
Dilshad garden

I have been using this mobile phone service Dolphin for almost 3 years now. its network is extremely poor. Voice clarity is a distant dream and calls drop like anything. They offer cheap call rates, but due to dropped calls, one ends up paying way more than promised.

whenever we complain to customer care of mtnl, they say that network upgradation work is going on, and it will smooth in a little time. But i have been hearing this for atleast a coupl e of years. i wonder if they have to sent a mission to mars to improve the dolphin network.

in a nutshell, this is the most evident example of diplomatic lethargy, since mtnl could have easily been the best service, but they chose to be the worst, to the favor of private companies.

very soon i m going to surrender this connection.

I submit my complaint to you on 1-4-09, I also complaint to MTNL office at Borivali(W) & then phone was in order.Subsequently there was a call from their office on 3-4-09 by a lady who has some hot coversation with somebody & then phone goes again dead till today.From outside I made a complaint on 198 today the docket No is 5030, The phone is still in dead condition, My contention of playing mischief is therefore suportted.Kindly look in to the matter so that I am not get affected with their poor services.

Hi,
I paid the security cheque for Installing icontrol- (Sponsored by MTNL and Aksh Optic) on 2nd Februrary 2009.

Since then i am making a request on the Customer Care No 26990009 for the installation of the facility.

Now the Customer care executives are not lodging my complaint for the cancellation and refund of the security deposit and also not giving me the request no of the complaint nor they are installing set top box. Since 1st March 2009 Customer Care executive provides me a feedback that technician will visit your place. But till now no intimation is received from the company.

Telephone No. : 27872215
CA No. : [protected]
Bill date : 13.02.2009 & 13.3.2009

Since last two months, rent for IPTV is being charge, However IPTV not installed till today. On registering compliant at MTNL website, every time its failed. at least 10 emails sent at '[protected]@bol.net.in', but no reply received.

Please rectify the bill.

Regards,

Niraj Garg

91-[protected]
91-[protected]

91-[protected]

02.04.2009

Sub: MMS settings for mobile sets: SAMSUNG SGH F480 and for SGH X650 not available from MTNL-TRUMP

I have above said 2 mobile phones and MTNL is not providing proper settings to be able able to send MMS. I have sent mails to even the level of edd, mtnl; gmgsmo, mtnl. gme, mtnl and other officials but non of them have cared to take any action or revret back to my mails.

It is major deficiency in providing services by MTNL and may customer are not able make full use of this facility.

I do hope TRAI or any consumer body will take up the issue to solve it by getting the right settings installed on these mobiles.

Hello...

I have been using Mtnl for the last 2 and a half years... I'm using the plan night [protected]@599. I used to get good speed of about 200 - 210kbps. But two days before I'm getting very low speed of 20 - 25kbps.
I did gave a complain but no response, not even proper guidance. I have been getting a very good speed for a long time now. And now when its almost 10 times lower speed its really very irritating.
I have no idea what you people do. But please there are more than 60 complains in this forum. Please take some action. We would be very greatful.

Thank You.

31.03.2009

I am not able to send MMS from my mobile no: [protected] mobile model no. SAMSUNG SGH F480 and model no: SGH X650.
I have approached to variois officials in MTNL from 'edd', gmgsmo, gme, amkb and many others but to no avail. The settings for different models of different makes are different and MTNL is not in a position to provide the same.
I am a senior citizen and advise rest by doctor.
I request you to get me the settings so that mobile can be used for MMS or alternatly the public at large may me made aware thro' your program about this deficiency so that it is known to them while taking a connection.
Thanks

S K Bhalla (M) [protected]/[protected]
[protected]@bol.net.in

my landline phone is dead since one week.
plzzzzzz activate it as soon as possible.

This mail is regarding the unprofessional behavior of MTNL Broadband employee.
Sir I would like to tell you that despite of several calls and complaint the result which we get from the MTNL office is none. My name is Anurage Ellis and I reside at Jangpura Ext New Delhi 110014 my MTNL landline no. is[protected] and I have internet connection on this no. my internet is not working since 27th Feb. 09.I have made several complaints to the costumer care, my complaint no’s are: - 27th Feb.[protected],[protected], 14th mar[protected], 24th mar[protected].27th mar[protected].Despite making complaint so many time we are not getting results. The response we were getting was (AAJ HO JAYEH GAA) we have made several calls to the Area Manager (Jor Bagh) but the answer was same. We have made so many calls that are phone bill is higher then never before. We have lost are hope on this system and are bound to approach you to help us solve this issue.
My cont. details are Anurag Ellis phn no.-[protected], [protected].

Thanks
Anurag Ellis.

Sir, I, am a MTNL Mumbai landline owner since 25/03/09, bearing no.[protected]. I paid STD charges at the time of booking.I have been assured by MTNL, Nerul(Navi Mumbai) staff that I will get my STD facility also with the installation of the phone. But after my verbal complaint to the said staff no action has taken so far.

Hi,

My telephone outgoings were barred even after paying the bills online on 18th March 09 for which I had even received a receipt from mtnl on my e-mail id. On visiting the nearest MTNL office on 21st Mar 09 and showing the receipts, I was assured that my phone connection would be restored the same day. However even today i.e 22nd Mar 09, my tel outgoings remains barred.

I have been facing such unprofessional behavior from MTNL for too long. Is there any way to initiate a legal proceeding against MTNL and also how much viable that option would be in this case.

Please advise.