[Resolved] MTNL, Delhi — Refund not received after 90 days of submitting the application

[Resolved] MTNL, Delhi — Refund not received after 90 days of submitting the application

A ashishdabas from Delhi, Delhi

Hi, I am a resident of Palam Extn, Dwarka, Sec-7 and I got my telephone (No.[protected] disconnected on 8th of May 09 and deposited the instruments at Dwarka telephone exchange and got the receipt for the same. Then I applied for the Registration amount refund of Rs.3000/- on 12 May 2009 at MTNL Dabri office. After more than 75 days of submitting my application I received a cheque with amount of Rs.354/-. I was shocked to see the amount. So a couple of days later I went to Dabri exchange to confirm the details of the deductions they have made. When I contacted the concerned person he told me that he knowingly deducted the Telephone instrument damage charges of all the applications he had received (may be just to reduce his work, as they remain very busy...) and that was the second shock because I had already submitted a copy of instruments deposit along with my application form, so how did he not checked that? But, he simply ignored that and just deducted the damaged charges, which shouldn't have been done. That means it's the customers headache to confirm what happened if anyone do care to receive the full refund amount and if not then all that amount goes to MTNL only and their profit is increased. Great way! Then I again resubmitted the copy of instrument deposit and a copy of the cheque details I have received on 30 july 2009 and the concerned person confirmed that I will receive the cheque for remaining amount within 10 days from now. But when i contacted the Dabri office after 10 days they said they have sent the details of amount to the Mayapuri MTNL office on 7th August 2009 and you will receive the cheque from Mayapuri office. On 18th August I contacted Ms Meena at the Mayapuri office about the refund and she said the cheques are not yet ready as they receive lots of cheques daily in bulk so you better confirm it next week if it is ready or not. So, I contacated Ms Meena again today and what she found in the system was the details of last cheque prepared of Rs.354/- and have no idea about the balance refund. It's been more than 90 days that I have yet to receive my full refund amount. If you need any other information from me, kindly revert back. Thanks & regards, Ashish Dabas Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

P.V.VENKATESAN

from Kayankulam, Kerala

MTNL,DELHI — REFUND NOT YET RECEIVED

I SURRENDERED MY TELEPHONE NO. 26676760 ALONG-WITH MODEM AND BROAD BAND CONNECTION IN THE MONTH OF MAY, 08. THE REFERENCE NO. IS AS UNDER ;-
A) RECEIPT NO. 2773 DT.7-5-08 AGAINST OB NO. 7412 AND 7413 DT, 6TH MAY, 08

ON THE DATE OF SURRENDERING THE COMPLETE DETAILS REGARDING PENDING PAYMENTS WAS OBTAINED AND ALL THE PAYMENTS WERE DULY SETTLED. WE WERE ASSURED THAT THE REFUND AMOUNT OF RS.3000/- WILL BE RECIEVED WITHIN A MONTH . BUT TILL THIS DATE WE HAVE NOT RECEIVED ANY INFIRMATION IN THIS REGARD AND IN-SPITE OF REGULARLY VISITING HAUZ KHS AND BHIKAJI CAMA PLACE EXCHANGES WE HAVE NOT RECD. ANY FEED-BACK. WE REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL

rajesh rani

from Delhi, Delhi

MTNL,DELHI — negligent of frequent complaints by the staff

respected sir,
this is to inform you that the staff-members of mtnl, karawal nagar, delhi is not performing their duty properly.I have complaint(verbally) against them on 17th jan.to the D.E., yamuna vihar .But no satisfactory action has not been taken till now.
I am a user of mtnl .& there is continuous broadband problem at my home from a month .I have complained regarding this many times on 1504 & these are my complaints no.
COMPLAINT NO. DATE(JAN.)
30316 3
30814 9
31058 12
31422 16
31855 22
now i would like to say that if this problem persists, i will not pay the bill of jan. month unless i have to knock the doors of consumer court and as an aware citizen of this large democratic nation i know my rights very well.
looking forward from your side.
tel.no.[protected]
mob.no.-[protected]

Biju Joseph

from Lucknow, Uttar Pradesh

MTNL, Delhi — Ph.No. 25709978

I am subscriber of MTNL, DELHI, vide my telephone No. is 25709978 is dead on 15th June, 2009, from repeated my complaints till the date the phone is not yet working, kindly look into the matter & do needful

Radhakrishnan Nair

from Delhi, Delhi

Dear Sir,

I have surrendered my landline no.[protected] in February 2009. Till now, I have not received any refund intimation from the depsit amount. Customer care officials are not updating the status. How can I know the status?

With Regards,

Radhakrishnan Nair

vijay prakash yadav

from Gevrai, Maharashtra

Sir, Madam,
I have tendered my post paid no. - [protected] in 2006.Till date i have not got refund.
My mobile no. [protected]

Thanks
Vijay Prakash Yadav

MANJUGUPTA

from Delhi, Delhi

MTNL, Delhi — NON WORKING OF TELEPHONE NO.27251610

I MANJU GUPTA IS HAVING LANDLINE TELEPHONE NO.27251610 INSTALLED AT MY RESIDENCE
B-135,GUJRAWALA TOWN,PART-1,DELHI-9

THE ABOVE TELEPHONE IS NOT WORKING PROPERLY FOR THE LAST 15 DAYS.SOMETIMES THERE IS NO CURRENT/DIAL TONE,AND SOME TIMES THERE IS TO MUCH NOISE DISTURBANCES COMING AND IT IS IMPOSSIBLE TO CALL.
I HAVE BEEN MAKING REGULAR COMPLAINTS TO 198 DAILY BUT THERE IS NO RESPONSE.

TWO DAYS BEFORE ONE LINE MAN CAME AND SAID THAT UNDERGROUND CABLE COMIMG TO THE BOX INSIDE MY BOX IS DAMAGED OR THERE IS A
EARTHING IN IT,SOME OTHER PERSON WILL COME AND REPAIR IT.
NO BODY CAME TILL DATE.
I HAVE TO MAKE A NEW COMPLAINT DAILY AS THE EXCHANGE REMOVES MY COMPLAINT DAILY ONLY BY MAKING CALL.WHICH I DO NOT RECEIVE ALSO.

I KINDLY REQUEST TO LOOK INTO THE MATTER AND SOLVE MY PROBLEM AS THE LINE MAN INCHARGE IS NOT LISTENING TO US.

I HOPE YOU WOULD DO THE NEEDFULL

THANKING YOU
MANJU GUPTA
MOBILE NO.[protected].[protected]

sumergahlot

from Delhi, Delhi

MTNL, Delhi — NOT TAKE ACTION ON MY COMPLAINT

I COMPLAINT REGARDING NO DIAL TUNE/DEAD MY MTNL NO. 25340308 ON 10/10/2010 ON TELEPHONE N0. 28114040 AND AGAIN COMPLAIN MY PHONE NO. ON 198 ISSUED COMPLAIN NO. 1190 , THAN I CALL REGULARY ON 28114840 AND OTHER CONTACT NO. OF MTNL OFFICE BUT NO ACTION IS TAKEN BY THE MTNL STAFF,

THIS IS VERY SAD FOR THE MTNL

I WANT TO TAKE ACTION AGAINST THE RESPONSIBLE STAFF.

MY CONTACT NO. IS [protected]