Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hi,
I would like to inform you that MTNL is the most patetic service provider for internet. Telephone was ok, but their customer service or Internet website of mtnl is really BAD. So is their billing department for broadband. I have two complaints. First time I had to pay now this time I am not going to pay.

First time when i had applied for MTNL broadband service, i had opted for Mtnl night unlimited. My number is 24080263.
I had ordered over the phone few years ago. That time the bill used to come for two months together. When the first month Bill came, it showed that i was not on night unlimited but pay as per you go. I was charged for all the mbs consumed during the night. I fought with them. I was quite young, my mother had to take all the troubles by visiting their office every now and then. They dint do anything. At the end of the day, we had to pay. We disconnected the broadband immediately.
After few years, now in march 2010 they had introduced 495 combo plan. I had opted for this plan. But the speed was no good. So shifted to my normal cable operator in the month of may(somewhere on 15th may). So i requsted them to change to Rs. 49 - 200mb limit plan on 28th May 2010. The operator who took the request said that it will change on 1st of June 2010. I was using the internet accordingly till 1st June. When i opened the page on 1st June 2010, the plan was still on combo 495 UL, I dint get a call from them regarding the plan change, and the website - http://register.mtnl.net.in/ - showed i was on 495 Unlimited. I called the customer care, asked them when will it change. They said it will happen soon. I went on using MTNL whnever there was a downtime on my other internet. I used to call the customer care on a daily Basis and check the website. The plan dint change untill 10th of June 2010. I opened the website and checked my account, it showed the plan 49 plan and as per pro rata, they gave me 140 MB for the remaining month. I called customer care if it was the remaining balance. They confirmed that the plan has changed and yes i can use upto 140 MB.
Now I have no idea why the june months bill and july months bill came in the month of July. I got a call in July that there is an unpaid amount for previous bill. I was shocked to hear the amount. It was around Rs 5000. I was sure that again MTNL Broadband Dumb service has gone wrong somewhere. I waited for the bill. It came towards the end of july. It showed that broadband usage for the month of may - 3500 mb and then next months bill - broadband useage for june 2500 MB. I was shocked, since june 10th and as per website, i have used accordingly and have never crossed the usage limit. Infact i was so careful when it reached near 50mb left, i stopped using it. These DUMB MTNL BROADBAND AND ACCOUNTS DEPARTMENT are saying that the plan changed to 200 MB limit on 29th May itself. So i was charged for those three days -29th to 31st of May and from 1st June to 10th June morning before the plan was changed. I approached them saying that it was confirmed and dint change on 29th. They made me visit different department- from accounts to technical engineer. None of them could resolve the Problem. They also made me talk to the head of SION MTNL. She couldnt resolve it either. She asked her assistant MR DUKREE to help me further. Mr. Dukree, Good for nothing, says that nothing can be done about it. You have to pay for those useage since you have used it. Another thing, Just for the information which even they corrected it now- I was charged for the entire month broadband MB useage for may month- where they agree that it was changed on 29th may. Wow they Make errors and they have their own story, in which itself they have made an error. I need my Line Back. I was happy with MTNL Telephone Line. I would never recommomend any one to go for such an unorganised Broadband service which shows something on website and customer care, and bill us according to their systems. I am Highly dissatisfied. I need a solution. My Line has been disconnected. Im not ready to pay for their Mistakes.
I am not rich either that i can pay this and continue. Im seriously disapointed that they are mugging poor and lower middle class people. All that Mr Dukre does is laugh and then doesnt help at all. I need raise a complaint against all these people.
Please Help me.

Sir,
I am Panchanan Nayak, a consumer of mtnl broad band internet ( no.[protected] is suffering a lot due to poor connectivity of and very low speed of net connection. Kindly look into soon. Secondly my handset is giving a lot of sound without anything audible in the earphone after the last rain, please take needful action and at last the bill is never being dispatched at my address in time, which compel me to make my payment through net. It is requested to dispatch the bill in time as the paid bill helps me as a proof of my address.

Thanks,

Panchanan Nayak

Dear Sir/Madam

Ihave a landline connection of MTNL is[protected] on the address o[censored]-1/123, dharam enclave, prem nagar-II, kirari, new delhi-110086. I have already complained many times that my handset is not working. It has problem in ringer so that we not able to attend any incoming phone & also receiver has not able transmit our voice to other side. Second proble is My internet is not working between 7.00 hours to 20.00 hours. So that we are not able to any work. So, Please help us Or tell me the proccess that forward our complaint to higher authorities.

Thanks With warm Regards,

JP Singh

[protected]

I am a subscriber to your Dolphin mobile services holding JEEVAN SAATHI plan, for the last five years. I have opted for billing option and have been paying my bills regularly since then. In the month of April 2010 I lost my mobileand have complained to your Customer Care No. immediately followed by a Police complaint. My Dolphin Mobile No. is [protected] requesting you to block my SIM card with immediate effect. All the relevant documentory evidence would be sent to your Office as soon as you let me know as to whom I am require to submitt the same.
However, I continued receiving you bill amounting to over Rs400/- and above regularly though I have not made a single outgoing calls since then. It therefore appears that the THIEF who happen to get my handset after I lost it in April 2010 are using my lost sim continuously inspite of my request to block the same, no action appears to have been taken in this regard by your offfice. As a result I am being sent regulr bills for the STD/LOCAL calls made by someone else. I therefore request you to kindly look into my billing records and catch hold of the culprit through the telephone no. on which the so called std call have been made.

My telephone number is 25861733.

I had kept my telephone & internet in safe custody from April 10, 2010 till 31st August,2010. I had also paid Rs.1000 as advance payment towards any bill for partial period. I do have an acknowledgement from MTNL. On my arrival home on 3rd September 2010, I was greeted with MTNL bills for the same period as if it has not been kept in safe custody. I checked the telephone and it was working normal which means that the action on safe custody was not taken. I went to cherai exchange with the bills and spoke with the customer service cell. They accepted the inaction but I was pleasently surprised that while I was waiting at the cell, my wife called me on the my cellphone and told me that the landline which was working upto now has been cut due to non payment of bills. Very efficient of the telephone department in covering up their errors.

The audacity of the department is that for the mistake they have done, they wanted me to give a written complaint and photocopies of the bills. Well, the service provider is uncrowned king [Government Deptt.] and I complied and took an acknowledgement again. With that they said that the line would start working. It did. But I received a call from the telephone exchange that I had not given an application to resume services after the safe custody period failing which the line would be cut again. Since, I needed this service, I went again to cherai exchange and submitted the application for resumption of services. I had to make 3 visits to the exchange from Patlipada which costs me Rs.50 one way and spent Rs.600/=. I am a senior citizen and I find it difficult to travel using the TMT. I thought my troubles were all over but they are not.

I went out of station on 11th September 2010 and returned to my home on 22nd September 2010 only to find that my telephone line has been cut for non payment of bills. Is it a joke???? No, it is a fact. Now I do not have any fresh bills. I have my money lying with MTNL as advance payment but my line gets cut !!!!! Thank you MTNL.

Hope the MTNL management studies this complaint and if they can rectify such lapses, the customer will have less stress and incovenience. Am I hoping for a miracle knowing a government organization ?

To,
Mahanagar Telephone Nigam Ltd.
Mumbai

Dear sir,
My broadband connection is not working from the first day of connection. I am not satisfied from my internet working. My ADSL line every time is Stable but then also i get download speed of 30 kps when contacted to customer care (1504) they told as per my 495 combo plan (i should get speed upto 80 to 100 kps) & when tested my modem speed from mtnl.net.in it shows max "250" actually it should be 320 kps.

I would request that u, go through my Problem i m currently facing as soon as possible My Address is neel kamal bldg, 2nd flr, room no.29, shivaji nagar, wagle estate, thane(W)- 400604


Thanks & regards
Vikesh Shetty
mob no. [protected]
tel no. 25832373

Hi I Amit Panchal residing in Bawana Delhi. I am a Dolphin Mobile User since 07 yrs. The dolphin mobile service is the best service of india because it provides all of its services on cheap rates. So no doubt abt its call rates but what will anybody do of the call rates when there is no network in the users area.One year before I was quite satisfied with its service. But since last year the user of this area facing many problems such as signals overlapping, call crossing, call disconnections & no network under roofs. These all problems happens only in Bawana Area. Otherwise its service is quite well every where. Because my home is here and my office is in pooth khurd just 3 k.m away from here but my mobile networks doesn't come in my area but in my office area it works well. But my house no.(dolphin mobile) doesn't work & i have to use another no. to contact there. For which i have to pay extra. So many time i think to change my service provider & want to use another mobile service. But i just wants to know the dolphin no. which were working very well before one year what happen now. If it is exchange fault or tower fault in my area. Then what is the procedure to put it in the dept.'s peoples mind that your service in this area is very poor. So they can do something to make it better. If here is any contacts or mail address where i can forward my complaints then plz tell me on amitpanchal.[protected]@gmail.com. Bcoz i don't want to change my dolphin mobile no. so i am taking this step to contact the senior authorities to aware about the problems.

GM MTNL,
I had applied for a MTNL land line on 13 july 2010. Iam residing at Salaria officers enclave,Sector21 Dwarka.My CAno is[protected].Many officers residing in this Society who have Applied after me have got connection but i have not got connection till date.Why ths discrimation against some customers.This inspite of reminding concerned office twice.It is requested that connection may be given at the earliest.thanking you . A harrased customer.

MTNL Complaints - MTNL BILL NOT RECEIVED
View all MTNL complaints
MTNL

Posted:[protected] by Radhika Kush Send email


MTNL BILL NOT RECEIVED
Non-receipt of bills.

Tel. No. 22472036

I am not receiving MTNL bills on time as a result every time I will have to collect the duplicate bill copy from the MTNL centers/or pay the penalty for late payment.

I would request you to kindly post the bill...
Read comments

The adsl light did not show up in my modem so the very next day I registered a complaint on 198 (their so called complaint number) 2 weeks passed nobody got back to me...so I called on 1504 & they told me if you have any problems then register on 198 & they hung up before i could tell them i already have done that. Later, I called again on 1504, this time insisting on sending a technician to check as it had been more than a month. No response.

After one and half month I call again ( I am still paying the rental charges without any internet) they give me Mtnl's local telephone exchange number asking me to call them & 'request' them to visit. When i call that number, it says 'temporarily disconnected'!!!!

I call on 1504 again & they give me another number. This time I* ask them why can't they call or send someone to which they reply 'Its not possible for us'

Finally i get through the other number & the mtnl service center person replies 'we'll send someone today itself' I asked him to note the address to which he said 'we don't need that, we'll check with the registered complaints' & hung up the phone!

They call up next day asking if internet is working fine...which we said no, they said 'ok' & hung up!!!

Till date nobody has called or visited to check. I am discontinuing with the service. I would never ever recommend Mtnl broadband to anyone. It sucks!

Docket number: 2488

Dear Sir, Received a THREAT CUM WRONG bill dated 10.07.2010 of Rs 5,124.00, without checking details of an old connection Tel No[protected]landline/internet-broadband), which hardly used. The letter is threatning to treat as Defaulter in payment of Govt dues. We would like to say that we went personally and wrote more than 50 letters to MTNL in 2005-06 regarding the connection, but received no reply or response till date. Finally, we handed over telephoe instrument etc. and closed the case. And suddenly received this THREAT from MTNL. The letter has no address, just tel. No. only. We are planning to registere FIR against this THREAT. Kindly look into the matter and advice. Keshav : [protected]. email : [protected]@in.com

Sir/Madam,
my number is 26433265 and i have the mtnl combo plan which gives me a speed of 512kbps. in the initial month the speed was good but after that it has drastically dropped. i have made several complains and when ever i call 1504 they say that speed issue they do not handle and give me other numbers to call which are as following
26435000,26432300,26433000,26451100,[protected] the incharge at each of the following numbers is not available at any time of the day and even after several complains to 198 the issue has not been solved.
as per the speed test done on 23 july my bandwidth is in the range of 180-200kbps and its 14th sept today and there is not much change in the speed.
pls help

My landline phone[protected] is not working for last ten days, I have registered the complaint no. of times but everytime have been given the new comlaint no. only but nobody is there to attend it and lastly I would be compelled to deposit the bill.
Bijay kant Jha vijay

Dear Sir/Ma'am,

This is to the reference of the internet service i am availing from MTNL for last few months. I am residence of 140, Gautam Nagar, 1st Floor, Near Yusuf Sarie, New Delhi and my contact details are +91-[protected],[protected].

The issue is that my internet services is not working since last one month and after repeated complaints at all levels there has been to action taken towards it. The situation at complaint numbers is so worse that the tele caller simply hangs the phone. We approached the local lineman and Area Officer as well, but they too are not interested to resolve the issue. Infact they dont even take our calls now.

I have sent mail to following ids which i obtained from MTNL website of DGM-HQ South "[protected]@bol.net.in" & DGM-Internet "[protected]@bol.net.in" twice one on 31/Aug/10 and on 4/Sept/10 but then also there has been no action.
I have also left a feedback on MTNL feedback mail "feedback.[protected]@bol.net.in" but all in vain.

We are finding this seriously strange and humilating that after all these complaints and follow up the issue still remains.

I will appreciate if you can look into the matter.

Thanks & Regards,
Mandeep Singh Oberoi
+91-[protected]
[protected]

I am using MTNL Broad Band since last 8 month. I was satisfied with the services offered by MTNL. But from last 20 day, my land line phone phone is dead. I have registered my complaint but there is no response. I am fade up.
Land Line No[protected]
First complaint no - 2244 around 20 days ago and made many complaints after and after.

Can u help me to get rid of this problem.

Thanks

Sachindra Khare
[protected]
[protected]@gmail.com

MY mtnl moble no is [protected] and using it from the last 8years. however, I have been receiving hot models sms from wap 1 from indiatimes.com which i never subscribed. I am prepaid customer. I have already complained about these things on this site. howerver, all efforts have gone in vain. Even mtnl don't interfere in this matter which is unfortunate in itself. Kindly do the something.

C P VERMA
KHARGHAR
NAVI MUMBAI.

sir, i have register my phone complaint so many times at 1504 but no one can resolve this matter . my shop landline connection no is [protected] in the name of raj kumar chopra was dead since 20th july 2010 . i am tired to complaining so many times . even i do online complaint but the authorities cant do anything , i have attached a copy of MTNL delhi complaint record which can be showed my phone still not working.. my business suffers....
WHAT CAN I DO.........TELL ME.

RAJ KUMAR CHOPRA
DELHI.

I have purchased this 3G Huawei Data card Model-E156G about a year back from MTNL Cooperage QCS. My sim no-[protected]. Has HSPDA.

It worked fine for 4-5 months then for last Dec 2009 on-wards it started giving problem. When I send sms “DATAENQ” to “444” I get the reply you do not have HSPDA validity.

Even recharging Data 99 , 750 – still the same problem. I have wasted lot of money on this. If MTNL is not able to solve this problems it should shut down the office & throw the staff out .

I have been complaining since last 8 months for such a small problem & fedup of MTNL. Would think 100 times before buying any service from MTNL in future

Whenever I call there is a new complain No- given what about the previous complain no one knows.

My few untraceable complains
CC[protected]
CR-CC[protected]
Once Mr Umesh Kumar refused to give me complain no also.

Where can I go with my problems. I took MTNL service thinking that MTNL hai to sahi hai but it is my nightmare.

Why not MTNL issue me a total fresh & New no since this no has a technical problem & is not able to rectify since 8 months.
I am ready to change the no also but wanted a permanent solution to my 8 month old problem.


Vinay
[protected] / [protected]

Dear Madam / Sir,
I have requested for the Internet connection in November 05, 2005 which was unlimited download from 12 midnight - 8am under the scheme DSL_NU_849. However, my plan was changed without notice or intimidation as DSL_TRIB_AA.
I have been receiving monthly bills for approx. between Rs: 1200-Rs:1600. This time for the month of May, 2010, for the first time, we received a bill amounting to Rs: 10,277. Rs: 8768 for internet and the balance Rs: 1509 as telephone bill.
We spoke to a couple people from the MTNL A/c dept and they finally said we need to pay Rs: 3500/- which we agreed but later refused as we needed to pay the whole amount, which we refused.We paid the June / July bills. My Mother is a aged and senior citizen and also a heart patient. She needs the phone in case of emergency.
I have been trying to contact the MTNL as well as written to them. I have taken off from work to visit them personally.
I would like my telephone / internet to be reinstated ASAP.
I hope I can get justice for their mistakes.

It is now more than two months. On 2Mbps Unlimited connection (on phone no.[protected], the connection speed & consistency is worse than dialup.

Thrice a week, we spend whole working day waiting just for a chance only to update a few html pages on our website.

Talk about facts:
Connection working (with pathetic speed) : 2min to half an our.
Connection breaks : most often- after every 15 - 20 ping replies to DNS, and stays disconnected for next 20 to "infinite" "host unreachable" replies. After every 2-3 hrs. of such hide & seek behavior, it'll just get lost forever (at least 2-3 times a week this happens).

I've forgot when was the last time I saw it working continuously for 2 hrs. or more. It has become no surprise to get only 2-3 hrs. of total connectivity in a whole 12hrs' working day. On Sundays, the connection too goes on holiday!

Official Response: Now let me praise the MTNL officials who are supposed to be at our service.

Mr. Sher Singh:
[protected]: Phone rings forever, no one picks up.
20047773: After 1-2 "not received" calls, the mob. goes "busy" forever.

Mr. Meena:
[protected]: rings forever, no one to pickup. "Switched off" is another favorite response.

Mr. Shambhunath:
[protected]: Only twice in last two months made the mistake to pick up my call. As soon as heard the word 'RK Puram' & 'broadband', directed me to Mr. Birpal and immediately put down the phone without listnening to me anymore. Let's see how Mr. Birpal tackles the 'problem' (broadband or me?)

Mr. Birpal:
[protected]: Yes, I remember one instance when he made the same mistake of receiving a call. But he went a step ahead - disconnected the call immediately without even saying 'hello' on the phone!! After that, the call returns "switched off" reply.

It seems easier to get a reply from God rather than getting reply from these MTNL guys.

One more thing, all of the above numbers used to reply promptly earlier when there were no issues with the connection. But for last two months+, all of them have trained themselves to tackle the problems (or customers?) more smartly.

It is only due to complex approval-disapproval system of our office that I'm still stuck with MTNL, but hey, this is the Capital of our country and these are the Premium ISPs of it as far as I know. If this is the level of service at this point, what can we expect from such 'Gov. employees' at other places?

I don't expect any improvement in their behavior whatever number of complaints we file against them (just have a look at the no. of complaints already logged). Because they are "Gov. employees" and that's why an average lazy Indian dies for gov. jobs. Now they are even enjoying increased salaries too for keeping their feet on table and contacts "off".

If any authorized person cares about their pathetic response of this kind, I'd urge them to please try and include some 'easy to use' complaints-system that gives us a detailed "proof" (like acknowledgment through email, etc.) that we have even communicated our problems to them. Their current Complaints- portal is a joke and the 'docket system' is just a lollipop to keep customers silent for 7 days. Before or after that- we've no proof that we even filed a complain, let alone questioning the response.