[Resolved] MTNL Delhi (Dabri Exchange) — lANDLINE TELEPHONE IS NOT WORKING

N S Gulia

from New Delhi, Delhi

Address:

Delhi

SIR,

landline telephone is not working from the last 15 days. I have lodged the complaint on 198 two-three times but unfortunately my complaint has not been rectified till now. My son is more sufferer for the failure of the MTNL service because he has applied on line for a job in so many companies. From the last 15 days he is totally untouched with the internet service of the MTNL. My son is B.Tech and trying to get the job and for this the internet service is the main source and only for this purpose I provide this facility to my son. So, it is my humble request to help me in solving this problem.

I shall be so thankful to you.

(N.S. Gulia)
F/o Nishant Kumar Gulia
M:[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sons Singhal

from Delhi, Delhi

Dear Concern,

Greetings !!

I am sending this mail in orderr to inform you that i have been complaining since last 4 months as i am not getting my internet service properly, same has already been highlighted to the customer care & other officials personallly, however not getting any kind of satisfactory solution.

Funniest part is lineman says we do not have wire to change, i am ready to pay for the wire on my own but at least they should bother to visit.

Moreover customer care is amazing they doesn't even know how to talk. i am amazed to see such a response need some professional training on urgent basis there is no point o[censored]sing a tag line says "DELHI KI JEEVAN REKHA"

Being a brand name MTNL i hope to have some smooth services, i am using service since last 2 years and you can check my records of payment and all even i m not getiing bills since last 6 months.

Kindly acknowledge and intervene.

Warm Regards
Akhil Gupta
[protected].
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