MTNL Delhi — Deficiency in service, Wrong billing, Charged for services not provided

Address:

Delhi

We purchased the telephone connection (ph. no.[protected] on 29/11/2011 in the name of "Thank God For Dance" and got broadband connection on this line later on 31/05/2012.We had been facing the following issues ever since we got the connection and in spite of making several complaints at their call centre and through email, we did not get any resolution from them:

1. From the day of installation of broadband, the internet connection kept dropping out every day and sometimes we were without any internet for 2-3 days together! We had literally been able to use the internet only 50% of the times ever since it was installed.
2. The telephone line went dead frequently and at other times it was very noisy.
3. The bill plan we had chosen was Freedom Combo 795 which is supposed to have fixed charges of 795 only but we were being billed additional rental of Rs. 200 for the telephone line, along with the broadband rental of 795.

In view of the above we demanded the following:

1. 50% waiver on the bills for the 2 months (June & July, 2012), considering that we were not getting the services half the time!
2. Correction in bill plan (Freedom Combo 795) and waiver of the additional Rs. 200 + tax charged wrongly.
3. Immediate rectification of all the faults.
4. Assurance that the telephone line as well as internet would work properly from now on.

We never got any response from them even after several complaints through phone and also wrote emails on 20th August, 2012 and 31st August, 2012 (to [protected]@bol.net.in, feedback.[protected]@bol.net.in, [protected]@bol.net.in) but never got any reply. We just kept getting bills after bills. We had stopped using this telephone & broadband connection completely in August, 2012 as we had not been provided with any resolution and we informed them of the same by email (on 31st August, 2012) and asked them to immediately disconnect the line. Needless to say, no action was taken even then. Now they have sent me a letter asking me to pay all the pending bills dated 13th July, August, September & October (total of Rs. 4776) and threatening legal action if we don't. This is utter bullishness and dacoity!

Please advise what I should do now.

Regards,

Anuj Gupta