[Resolved]  MTNL — Billing Complaint

Address:

East Delhi, Delhi

Dear Sir,

I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of July 2010, Some time working some time not. After October 2010, phone was completely not working, I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved till now, Please check attached screen shot of complaint on mtnl site.

After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 800 per month till Feb 2011.
Wait of long 3 months, I stopped to pay bills now status is DNP (do not paid).

When I visit to mtnl office, they told me that I have to pay pending bills first but why should I pay bills if phone and broadband was not working during that period. One more thing mtnl staff informed me that somebody (mtnl staff) changed my complaint status as active. (Who did this without user confirmation)?

I am very frustrated with very very poor service of mtnl. MTNL cheating me. Now i am thinking to disconnect my phone and broadband connection (If i will not get helped from your side).
Please help me to wave off these bills.

Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL(TF)
NAME: SINGH KUNWAR RANANJAY PRATAP
ADDRESS: 64 NR PREET VIHAR PARWANA ROAD BALDEV PARK, DELHI 110051
CLASS : INDIVIDUAL