[Resolved]  MTNL Dolphin Delhi — unfair billing

Address:

West Delhi, Delhi

We Sent the following complaint to MTNL on 23-january-2011 regarding unfair billing::

The Commercial Officer, 23-Jan-11

MTNL, Fax No. 23531030, ph no. 23546181

Delhi.



Subject: Complaint against bill of mobile no. [protected] of December 2010.



Dear Sir,

Received your invoice no.[protected] of amount Rs. 1182.00 dated 07-jan-2011 and invoice period of 01-dec-2010 to 31-dec-2010 of above mentioned mobile number.

We would like to inform you that this number we had converted into prepaid plan from postpaid plan, on 30-nov-2010 and settled all the dues as on the day Rs. 242.00 at Rajouri Garden Sanchar Haat at 02:32.59pm. And wef from 1st December 2010, number was changed to prepaid in your data and we have been using cash cards since then. How can the department raise the bill of a PREPAID mobile?? And the bill is only for SMS(Rs. 1075.00) since the time we are using this number the bill generated ws never above Rs. 200.00. and suddenly your department hands over a bill of Rs. 1182.00 for a PREPAID mobile.

We raised this issue in Rajouri Garden Sanchar Haat on Friday, 21-jan-2011 at 2.30pm, they also acknowledged us that number is prepaid w.e.f 1-dec-2010 and they too were surprised on seeing the bill. Please clarify the issue and send us no dues confirmation immediately. We are waiting for a week otherwise we will put up this matter in consumer forum.

Thanking You.



Applicant-

Vir Singh Chauhan

RZ-115, new uttam nagar

ph.: [protected]

New Delhi-59

but no action has been taken so far. More than 10 days are over.