Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Since last 15 days I am getting only 180kbps download speed.
As per DSL NU 849 I should get min 256kbps and max 2Mbps speed.
So on average I should get 1.5Mpbs download speed.

I have modem provided by MTNL only.

I have complained on MTNL number 198 with docket#262 before 2 days.
Even before that I had complained over triband helpline 1504 as well.
But nobody has replied back or resolved my problem yet.

There customer service says MTNL is having 4 days holiday, thats why there is nobody available to support. My question is will MTNL reduce the charges for the period for which I am getting low speed?
and why there website mentions 24/7 support then?

Nobody picks up phone on following numbers provided by customer support:
24388807
24388808
24361221
24329308

i am not good experience during the roaming in MP, UP, there are bsnl but i cant call or recieved call anyone other side caller every time massege that phone is busy or not reachable i have delhi mtnl 3g connection

Dear Sir,
I have MTNL land line phone .Please provide me outgoing call details of this number[protected].
Regards,
Rajesh

Dear Sir,

I am the subscriber of MTNL using broadband connection commercial. My Telephone No. is 26668651. On 5th December 2009 my Broadband connection was disconnected. After waiting for connection, I booked my complaint through 198 vide their complaint No. 288 on 6th Dec. 2009. Uptill 23rd Dec. 2009 my broadband was not connected and complaint was in pending. On 23rd Dec. 2009, I was booked my complaint to MOC vide their complaint No.3407 and to GM Office Nehru Place also. Thenafter on 23.12.09 in the evening my broadband got connected. In the mean time I was talked to the local officers (JTOs & SDOs) regarding this complaint they give me simple answer “SERVER DOWN HAI” or “UPAR SE PROBLEM HAI” and all the connections working properly in my area. Why only my server is down. This problem looses my business because “e-payment” is my main business. So how can I pay the department’s bill and how can I fulfill the loss of my image in market.

Why should I pay the bill for this 19 days period because I have not got service in the said period. So please give the deduction in my current bill for this 19 days period.


Thanking you,



Mala Singh
Tel No.26668651
Mob. [protected]

Sir, I have cleared all my telephone bills in r/o telephone No.[protected], CA No. [protected] (NON-OYT GENERAL) upto March, 2002/03 and surrendered my connection. But, so far I have not received refund amount. Details may kindly be ascertained and sent to my e-mail please.

Dear Sir,
We live in Sector-9, Ghansoli area. We are living in this area since last 4 year but we are not provided Land line facility from our govt phone provider MTNL. When ever we contact Vashi or Koparkhairane MTNL office, we are not getting any proper reply.

SIR, IT IS A SCHOOL SITUATED IN PANDWALA KALAN VILLAGE IN NEW DELHI -110043. WE ARE CUSTOMER OF MTNL BROADBAND SERVICE. WE ARE SUFFERING FROM CONECTIVITY PROBLEM SINCE 8 MONTH. WE ARE ALREADY SEND MANY LETTER TO THE ARREA MANNAGER, EXECUTIVE DIRECTER, AND G M BUT THEY DO NOT GIVE ANY RESPONSE TO US. WE HAVE TO KNOW WHY DON'T THEY CONTINUE OUR INTERNET SERVICE . IF YOU ARE GIVE US THIS INFORMATION THAN YOU MAY HELP TO SHINE THE FUTURE OF MANY STUDENT.
"THANKING YOU"
YOUR'S FAITHFULLY
GOVT. SARVODAYA VIDYALAYA
CO-ED.
VILLAGE PANDWALA KALAN
NEW DELHI-110043

Dear Sir,

I am subscriber of MTNL broadband service (Delhi) on 26310069, My broadband connection is not working from last 8-10 days.

i have lodged number of complaints on 1504, no solution is provided till now, every time i lodge a complain they give one compain number and next day, person will call and ask about it and thats it.

No body is giving positive response, i dont know where to go and do a compain.

Please provide some help to me, i am in bizarre after taking the Internet connection from MTNL delhi.

Please let me know if you need any other details.

My email address: u.a.[protected]@gmail.com and my mobile number is [protected]

Thanks
Umair Ahmed Farooqui

Respected Sir,

I am Trunal naik resident in (bhayander). in our socity b wing Mobile Tower installing process started at the terrace of our 4 storey building. I have heard that mobile towers emits harmful radiations effecting mainly children and senior citizens. Now the mobile company for that proposal b wing society is receiving a huge amount. Kindly guide us, as we are not sure about the ill effects of the mobile tower. Awaiting for quick response.

sir
i have made double payment of my mtnl landline bill on 08/11/2009 with a transaction no.MHDF[protected] BY ONLINE NET BANKING.i talk to account manager , he told it will get back to your account but it dosent come.
so i request you to please do my favour.
thank you.
i m enclosing the copy of account statement.



HDFC BANK Ltd. Page No .: 1 Statement of accounts



MR. PURSHOTAM LAL
G-26 Email :
MANDIR MARG
MAHAVIR ENCLAVE OD Limit : 0.00
NEW DELHI-110045 Cust ID : 5966526
DELHI Branch : PALAM
INDIA Account No : [protected]

From: 01/10/2009 To: 26/11/2009 Currency : INR

-------- [protected][protected] [protected] -------- [protected] [protected] [protected]
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance
-------- [protected][protected] [protected] -------- [protected] [protected] [protected]

09/10/09 POS [protected] PRIMAL DIAGN3362001 09/10/09 5,000.00 78,950.00
09/10/09 MHDF[protected]/AIRTEL BHARTI 12049 09/10/09 500.00 78,450.00
01/11/09 POS [protected] INDIAN RAILW3066733 01/11/09 515.00 77,935.00
02/11/09 70000446 TERM DEBIT CARD ADJ 01/11/09 02/11/09 9.27 77,925.73
08/11/09 MHDF[protected]/MTNL DELHI 21726 08/11/09 783.00 77,142.73
08/11/09 MHDF[protected]/MTNL DELHI 21833 08/11/09 783.00 76,359.73
21/11/09 MHDF[protected]/MTNL DELHI 90941 21/11/09 773.00 75,586.73
26/11/09 MHDF[protected]/BSES RAJDHANI POWER 23438 26/11/09 3,000.00 72,586.73

******** ********************************** ************ ******** ****************** ****************** ******************
********************************************************************************...⇄

STATEMENT SUMMARY :-
Opening Balance Debits Credits Closing Bal
83,950.00 11,363.27 72,586.73

Dr Count Cr Count
8 0
HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---

My MTNL landline phone No.[protected] has been dead since more than a month. Regarding the same I have complained numerous times since then but to no avail. Because of the phone being dead the Broadband(with a monthly rental of Rs 750) is also not working. So effectively without any usage of the phone & broadband and after pathetic customer service I will still have to pay a sum of over 1000 Rs, which is not acceptable.

My address is 1211, sector-8, R.K.puram, New Delhi - 110022 and the area falls under Bhikaji Cama Place MTNL office.

Reminder-1

Dear Sir,
I have purchased Mtnl grude walky phone ([protected]) for internet unlimted @ 300 Rs.internet will be connect but no any site open, i am calling to custmer care no.1502 & internet provider every day but we have no response by mtnl grude side.
plz solve this problem...

GPRS SETTING
DEAR SIR/MADAM,

I MR PRASHANT RAMESH SURVE LIKE TO INFROM YOU THAT FROM LAST 3 DAYS I AM CONTINOUSLY TALKING WITH YOUR COUSTOMER SERVICES EXECUTIVE FOR THE GPRS CONNECTION AND ALL OF THEM ARE JUST GIVING THE SAME ANSWER THAT YOUR QUERY WILL BE SOLVED IN SHORT TIME. AFTER MY REQUEST AS OF KNOW I HAVE MADE THE CALL TO THE HELP LINE NO FOR MORE THEN 20 TIME AND I RECEIVED THE SAME ANSWER AS ABOVE BUT STIL KNOW I HAVE NOT START MY GPRS PROPERLY.

IT IS MY HUMBLE REQUEST TO YOU, TO TAKE THIS MATTER AS URGENT AS I AM NOT ABLE TO USE MY INTERNET FACILITY WHICH IS AVAIBLE ON MY PHONE

THE FOLLOWING ARE MY PERSONAL & MOBILE DETAILS .
NAME- PRASHANT RAMESH SURVE
MOBILE NO- [protected]
MOBILE MODLE NO -SAMSUNG STAR WIFI - GT-S5233W
KINDLY DO THE NEEDFUL FOR THE ABOVE

THANKING YOU IN ADVANCE

YOUR TRULY,
PRASHANT RAMESH SURVE

My telephone no. is 2200 0001.

I have been complaining about my telephone instrument not functioning properly since last several days and it is almost dead by now.

In response to complaint, the maintenance staff who visited my residence guided me to lodge official written complaint, as after inspection he found the instrument to be faulty.

I shall appreciate your prompt needful action.

Thank you,
R. L. Chauhan

I am a user of mtnl dolphin user, mobile no [protected]. Yesterday, I mistakenly subscribed some wap service from mtnl gprs services and I got a message from[protected] saying that "Thanks 4 subscribing to Unlimited Pack. Your total cost is Rs. 30/-" and Rs 30/- was deducted from my balance. As told by the Dolphin customer care executive I sent a SMS as "UNSUB Unlimited Pack" to[protected] but response received is Unknown Keyword and again a balance of Rs. 30/- was deducted. Please refund the second Rs. 30/- which got deducted for the Unsub message as per the instruction of Dolphin Customer care and deactivate this service from my no.

Urgent!!! My complaint is regarding the payable amount of the Broadband Usage Charges on my landline bill dated 6/12/09.There is some or the other discrepancy. It can never be so much. We are shocked!We opted for TriB_200P which charges about Rs.250 per month but the charge is coming at Rs.4543.84 for the month of November only. We were not given any username and password by the MTNL during the installation. We guess that someone else is also using our number. We didn't download anything from the Internet, just visited some sites and listened to some music but the shocking thing is that the broadband charge is coming at Rs.4543.84 for only that. And even we were away for 10 days in the month of November(billing month). We have submitted complaints to MTNL online system. Hope everything goes well in time. Please suggest us some measures to be taken in this regard. Thank You Sir/Madam!

Hello Sir,

I am writing this mail in complete anguish and disgust. There is no care for the customer at MTNL.

There has been no reply to my queries from MTNL sent to you below and on top of that i saw today online that my bill has come close to 2500 Rupees.

I changed the plan to Unlimited from 31st of Oct 2009 and the work order was also released to that effect and i personally went to the Rajouri Garden office for that and they said that my plan is changed to the unlimited plan with 512 KBPS speed with 999 Rupees rental and now i see bill of 2500 rupees.

Pls reply immediately or pls disconnect my services with immediate effect as i wont be able to pay such exhorbitant amount everytime.




MTNL Delhi


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Tel.No
25218314
Plan
TriB_Combo_Unlimited-512Kbps_new
Start Date
(mm-dd-yyyy)
1-nov-2009
Type of Plan
Unlimited
End Date Date
(mm-dd-yyyy)
30-nov-2009






DETAIL BROADBAND BILLING





Min. Charges (Rs.)
800.67

CPE Rental (Rs.)
75.00

Total Usage(MB)
10052.18

Free Limit(MB)
99999999.00

Amount above free limit (MB)
0.00

Rate /(MB)
0

Extra Usage charge (Rs.)
1618.59

Other charge (Rs.)
0

Total charge (Rs.)
2494.26
Note:
1.For Hour based plans use Hrs. instead of MB.
2.One time charges (One Time Registration Charge Rs. 500/-,DSL Installation & Testing Charges Rs. 300/- and Initial Deposit for DSL CPE one time Rs. 500/-.) not included in the above mentioned bill details.
3.Annual DSL Subscription is charged in the first bill (Fo r Annual plans only).


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BRgds,

Vikram Pandit
Sandvik Asia Ltd.
Materials Technology
Mobile: +[protected]
Fax: +[protected]

[protected][protected]--------
Now available from local stock :

*Sandvik Welding Consumables *Sandvik High Temperature Tubes
*Sandvik ANSI Piping upto 3” *Sandvik Cutting Rules
*Sandvik Emission Filter Wire
[protected][protected]--------

__________________

Hello Sir,

I got the following data from the internet. If my plan is unlimited why there is a limit to the data download pakage as shown below ???

I haven't rcd any replies on my below queries also.

A complaint for faulty telephone instrument and its replacement made on 18.11.2009 vide complainte No. 4090 on 197 and 5874 on 19.11.09, 1458 on 26.11.2009,4758 on 26.11.2009, 180 on 30.11.2009, 110dt. 9.12.2009 and 260 dt. 10.12.2009. Also spoke , the other day to enquiry of telephone exchange, Sector VI, Rohini. However, the faulty instrument is yet to be replaced

I am using MTNL Dolphin mobile connection bearing account number: 9119226, MTNl has deactivated my services & permanently blocked my SIM without any request or without any failure in bill payment My mobile number is [protected]

Dear Sir,

This is to inform you that i am one of the user of Mtnl broadband connection & for last few months i am not able to use my email accounts like www.yahoomail.com,www.hotmail.com,www.gmail.com. 7 i am also unable to open various social networking website like www.facebook.com,orkut,yahoo messenger etc.

Every time i complaint to customer care department regarding my problem they repeatedely say their is some problem with their server & i dont know how many months they will take to sort this issue.

I request you to look nto the matter immediately & help me to get out of this.

Regards
Rahul Sharma