Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir,

I am subscriber of MTNL broadband service (Delhi) on 26310069, My broadband connection is not working from last 8-10 days.

i have lodged number of complaints on 1504, no solution is provided till now, every time i lodge a complain they give one compain number and next day, person will call and ask about it and thats it.

No body is giving positive response, i dont know where to go and do a compain.

Please provide some help to me, i am in bizarre after taking the Internet connection from MTNL delhi.

Please let me know if you need any other details.

My email address: u.a.[protected]@gmail.com and my mobile number is [protected]

Thanks
Umair Ahmed Farooqui

Respected Sir,

I am Trunal naik resident in (bhayander). in our socity b wing Mobile Tower installing process started at the terrace of our 4 storey building. I have heard that mobile towers emits harmful radiations effecting mainly children and senior citizens. Now the mobile company for that proposal b wing society is receiving a huge amount. Kindly guide us, as we are not sure about the ill effects of the mobile tower. Awaiting for quick response.

sir
i have made double payment of my mtnl landline bill on 08/11/2009 with a transaction no.MHDF[protected] BY ONLINE NET BANKING.i talk to account manager , he told it will get back to your account but it dosent come.
so i request you to please do my favour.
thank you.
i m enclosing the copy of account statement.



HDFC BANK Ltd. Page No .: 1 Statement of accounts



MR. PURSHOTAM LAL
G-26 Email :
MANDIR MARG
MAHAVIR ENCLAVE OD Limit : 0.00
NEW DELHI-110045 Cust ID : 5966526
DELHI Branch : PALAM
INDIA Account No : [protected]

From: 01/10/2009 To: 26/11/2009 Currency : INR

-------- [protected][protected] [protected] -------- [protected] [protected] [protected]
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance
-------- [protected][protected] [protected] -------- [protected] [protected] [protected]

09/10/09 POS [protected] PRIMAL DIAGN3362001 09/10/09 5,000.00 78,950.00
09/10/09 MHDF[protected]/AIRTEL BHARTI 12049 09/10/09 500.00 78,450.00
01/11/09 POS [protected] INDIAN RAILW3066733 01/11/09 515.00 77,935.00
02/11/09 70000446 TERM DEBIT CARD ADJ 01/11/09 02/11/09 9.27 77,925.73
08/11/09 MHDF[protected]/MTNL DELHI 21726 08/11/09 783.00 77,142.73
08/11/09 MHDF[protected]/MTNL DELHI 21833 08/11/09 783.00 76,359.73
21/11/09 MHDF[protected]/MTNL DELHI 90941 21/11/09 773.00 75,586.73
26/11/09 MHDF[protected]/BSES RAJDHANI POWER 23438 26/11/09 3,000.00 72,586.73

******** ********************************** ************ ******** ****************** ****************** ******************
********************************************************************************...⇄

STATEMENT SUMMARY :-
Opening Balance Debits Credits Closing Bal
83,950.00 11,363.27 72,586.73

Dr Count Cr Count
8 0
HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---

My MTNL landline phone No.[protected] has been dead since more than a month. Regarding the same I have complained numerous times since then but to no avail. Because of the phone being dead the Broadband(with a monthly rental of Rs 750) is also not working. So effectively without any usage of the phone & broadband and after pathetic customer service I will still have to pay a sum of over 1000 Rs, which is not acceptable.

My address is 1211, sector-8, R.K.puram, New Delhi - 110022 and the area falls under Bhikaji Cama Place MTNL office.

Reminder-1

Dear Sir,
I have purchased Mtnl grude walky phone ([protected]) for internet unlimted @ 300 Rs.internet will be connect but no any site open, i am calling to custmer care no.1502 & internet provider every day but we have no response by mtnl grude side.
plz solve this problem...

GPRS SETTING
DEAR SIR/MADAM,

I MR PRASHANT RAMESH SURVE LIKE TO INFROM YOU THAT FROM LAST 3 DAYS I AM CONTINOUSLY TALKING WITH YOUR COUSTOMER SERVICES EXECUTIVE FOR THE GPRS CONNECTION AND ALL OF THEM ARE JUST GIVING THE SAME ANSWER THAT YOUR QUERY WILL BE SOLVED IN SHORT TIME. AFTER MY REQUEST AS OF KNOW I HAVE MADE THE CALL TO THE HELP LINE NO FOR MORE THEN 20 TIME AND I RECEIVED THE SAME ANSWER AS ABOVE BUT STIL KNOW I HAVE NOT START MY GPRS PROPERLY.

IT IS MY HUMBLE REQUEST TO YOU, TO TAKE THIS MATTER AS URGENT AS I AM NOT ABLE TO USE MY INTERNET FACILITY WHICH IS AVAIBLE ON MY PHONE

THE FOLLOWING ARE MY PERSONAL & MOBILE DETAILS .
NAME- PRASHANT RAMESH SURVE
MOBILE NO- [protected]
MOBILE MODLE NO -SAMSUNG STAR WIFI - GT-S5233W
KINDLY DO THE NEEDFUL FOR THE ABOVE

THANKING YOU IN ADVANCE

YOUR TRULY,
PRASHANT RAMESH SURVE

My telephone no. is 2200 0001.

I have been complaining about my telephone instrument not functioning properly since last several days and it is almost dead by now.

In response to complaint, the maintenance staff who visited my residence guided me to lodge official written complaint, as after inspection he found the instrument to be faulty.

I shall appreciate your prompt needful action.

Thank you,
R. L. Chauhan

I am a user of mtnl dolphin user, mobile no [protected]. Yesterday, I mistakenly subscribed some wap service from mtnl gprs services and I got a message from[protected] saying that "Thanks 4 subscribing to Unlimited Pack. Your total cost is Rs. 30/-" and Rs 30/- was deducted from my balance. As told by the Dolphin customer care executive I sent a SMS as "UNSUB Unlimited Pack" to[protected] but response received is Unknown Keyword and again a balance of Rs. 30/- was deducted. Please refund the second Rs. 30/- which got deducted for the Unsub message as per the instruction of Dolphin Customer care and deactivate this service from my no.

Urgent!!! My complaint is regarding the payable amount of the Broadband Usage Charges on my landline bill dated 6/12/09.There is some or the other discrepancy. It can never be so much. We are shocked!We opted for TriB_200P which charges about Rs.250 per month but the charge is coming at Rs.4543.84 for the month of November only. We were not given any username and password by the MTNL during the installation. We guess that someone else is also using our number. We didn't download anything from the Internet, just visited some sites and listened to some music but the shocking thing is that the broadband charge is coming at Rs.4543.84 for only that. And even we were away for 10 days in the month of November(billing month). We have submitted complaints to MTNL online system. Hope everything goes well in time. Please suggest us some measures to be taken in this regard. Thank You Sir/Madam!

Hello Sir,

I am writing this mail in complete anguish and disgust. There is no care for the customer at MTNL.

There has been no reply to my queries from MTNL sent to you below and on top of that i saw today online that my bill has come close to 2500 Rupees.

I changed the plan to Unlimited from 31st of Oct 2009 and the work order was also released to that effect and i personally went to the Rajouri Garden office for that and they said that my plan is changed to the unlimited plan with 512 KBPS speed with 999 Rupees rental and now i see bill of 2500 rupees.

Pls reply immediately or pls disconnect my services with immediate effect as i wont be able to pay such exhorbitant amount everytime.




MTNL Delhi


Click to Print This Page




Tel.No
25218314
Plan
TriB_Combo_Unlimited-512Kbps_new
Start Date
(mm-dd-yyyy)
1-nov-2009
Type of Plan
Unlimited
End Date Date
(mm-dd-yyyy)
30-nov-2009






DETAIL BROADBAND BILLING





Min. Charges (Rs.)
800.67

CPE Rental (Rs.)
75.00

Total Usage(MB)
10052.18

Free Limit(MB)
99999999.00

Amount above free limit (MB)
0.00

Rate /(MB)
0

Extra Usage charge (Rs.)
1618.59

Other charge (Rs.)
0

Total charge (Rs.)
2494.26
Note:
1.For Hour based plans use Hrs. instead of MB.
2.One time charges (One Time Registration Charge Rs. 500/-,DSL Installation & Testing Charges Rs. 300/- and Initial Deposit for DSL CPE one time Rs. 500/-.) not included in the above mentioned bill details.
3.Annual DSL Subscription is charged in the first bill (Fo r Annual plans only).


Click Here To go Back



BRgds,

Vikram Pandit
Sandvik Asia Ltd.
Materials Technology
Mobile: +[protected]
Fax: +[protected]

[protected][protected]--------
Now available from local stock :

*Sandvik Welding Consumables *Sandvik High Temperature Tubes
*Sandvik ANSI Piping upto 3” *Sandvik Cutting Rules
*Sandvik Emission Filter Wire
[protected][protected]--------

__________________

Hello Sir,

I got the following data from the internet. If my plan is unlimited why there is a limit to the data download pakage as shown below ???

I haven't rcd any replies on my below queries also.

A complaint for faulty telephone instrument and its replacement made on 18.11.2009 vide complainte No. 4090 on 197 and 5874 on 19.11.09, 1458 on 26.11.2009,4758 on 26.11.2009, 180 on 30.11.2009, 110dt. 9.12.2009 and 260 dt. 10.12.2009. Also spoke , the other day to enquiry of telephone exchange, Sector VI, Rohini. However, the faulty instrument is yet to be replaced

I am using MTNL Dolphin mobile connection bearing account number: 9119226, MTNl has deactivated my services & permanently blocked my SIM without any request or without any failure in bill payment My mobile number is [protected]

Dear Sir,

This is to inform you that i am one of the user of Mtnl broadband connection & for last few months i am not able to use my email accounts like www.yahoomail.com,www.hotmail.com,www.gmail.com. 7 i am also unable to open various social networking website like www.facebook.com,orkut,yahoo messenger etc.

Every time i complaint to customer care department regarding my problem they repeatedely say their is some problem with their server & i dont know how many months they will take to sort this issue.

I request you to look nto the matter immediately & help me to get out of this.

Regards
Rahul Sharma

telephone instrument never worked.i have lodged complaint many times but of no use.

See the Below Mail which I have wrote MTNL DOLPHIN But they are Not Bother to revert also

----- Forwarded Message ----
From: Elvis Crasto <[protected]@yahoo.com>
To: feedback.[protected]@mtnl.net.in; dolphin.[protected]@mtnl.net.in; bhayander.[protected]@mtnl.net.in
Cc: [protected]@trai.gov.in
Sent: Tue, December 1, 2009 2:18:43 AM
Subject: Re: Improve Your service (Dolphin No.[protected])

SAME ON YOU ALL NOT EVEN BOTHER TO REPLY

From: Elvis Crasto <[protected]@yahoo.com>
To: feedback.[protected]@mtnl.net.in; dolphin.[protected]@mtnl.net.in; bhayander.[protected]@mtnl.net.in
Sent: Mon, November 23, 2009 4:12:43 AM
Subject: Improve Your service

Hi,
Wake up guys before it is too late. It is so sorry to see the only public mobile service network has been working so lethargically when so many competitor are in the market which are offering various offers to its customers. I the user of mobile No.[protected] since the last 6/7 years in the Economy 300 plan have been forced to stick to you’ll even though as much I want to move out because of my number. It’s not that I cannot still change but I am happy for the number I got but overall everything else on your part is disgusting.
You’ll have been these days promoting 3G services but when you’ll actual 2G or GSM network is so horrible. Network goes for a toss especially areas like Mindspace in Malad and other parts of Link road up till Dahisar. I have faced issue with the network even in Churchgate. I see other network holder nicely chatting in elevators whereas your network goes for toss. Each time I have to go for manual network selection to fetch it back. Great going guys. Had I been other networks by now I would have been automatically upgraded based on the long relationship for STD/ISD services just to delight being a customer. But you’ll working in snail pace where do you’ll value customers whether customers comes or goes you’ll are least interested. You’ll want customers to beg before you’ll for basic things. You’ll have been offering these services to Trump customers at peanut rates but for us we have to pay deposit but for what when STD rates have fallen to as low as local call rates and some service providers have gone much lower to it . I am not a person who needs STD or ISD calling but out of sheer respect or value for customer being so long with you’ll I would have felt happy if it was extended to me. Even though when call rates are falling so low when some providers are offering calls on second basis these days.
The rates which I have been having is still high. Infact you’ll don’t come with any schemes unlike other service providers offering based on customer requirements and usage with freebies even attached likefree sms or free local calls to home network or local networks etc etc. When would you’ll change your outdated plans. Or is it that you’ll don’t have a good marketing department or team who could promote or make MTNL services more efficient or is it that marketing dept works only for prepaid customers on Trump network. Wake them up before it is too late coz once number portability arrives I foresee things would be disastrous to you’ll. The government or the TRAI is trying so hard to help public sectors like you’ll to withstand competition but looks like only BSNL is working towards it and you’ll have taken things for granted. Great going guys.
If I have an issue for anything other service providers have given centre’s across to walkin almost working 12 hrs a day. But it is sickening on your part where I have to only go during morning hours leaving work behind at your exchanges to meet up with old or inefficient duds in shanty cabins provided by you’ll and out of which only few are good enough to talk and rest are with arrogance and least of customer service etiquettes. As much did I try to have the number changed in my name as it was ideally bought for me from my father’s name as he doesnot use it but your so called service as informed by me by your guys at an exchange doesnot have the option to have the name change option once it is registered. Why when other service providers do it in a jiffy with whatever documentation required. You’ll would give this same number to somebody else even though registered in my name after few months once it is cancelled but not now. Isn’t it sickening.
Even the MTNL land line rates are so high without and good plans when mobile rates have become so low when things would change. I am sure there might bee thousands of disconnection happening these days when people are preferring to have mobile at home rather than keeping landlines at home because of the call rates or no good plan options.
All I can conclude by saying is come up with a change before it is too very late. Revamp before the time passes by.


Yours truly unsatisfied Customer,
Elvis Crasto

dear sir



i shall be grate ful if you kindly forward this mail to mtnl chairman, i am giving example of gprs service



my mobile no [protected] and on an average i pay monthly bill around rs. 900 pm , last 15 days whenever i want connect to gprs message coming out gprs not subscribed, but my gprs service was activated since last 2 years, when today around 5.30 pm i call on 1503 the call attended position no 15, 21 everytime thay are sending configure but it is not activiating, then i stop calling but at about 6.00 pm i call 1503 message is coming press 1 for hindi then 0 for customer care executive then immediately they cut the line intentationally to avoid a bonafide customer. what funny matter



sir will you please ask the chairma of mtnl whether he will be able to activate my gprs service my set is nokia 3250



sudeshna biswas

[protected]

FROM:
BHAVESH HIMATLAL BORIYA
44/A, GHANSHYAM NAGAR
TRIKAMDAS ROAD
KANDIVALI-WEST
MUMBAI – 40067

DATE: 26 – 11 – 2009
TIME: 4:30P.M.

REF.:PHONE NO[protected]
BROAD BAND COMPLAINT NO. 7127 DATED:[protected]

TO
THE CONSUMER REDRESEL FORUM
MUMBAI.

C.C.
TO,
THE GM.
SHRI MALHOTRA
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067

TO,
THE DGM.
SHRI KATYAL
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067

TO
THE DGM.
SHRI SHARMA
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067

TO
THE D.E.
MR. YADAV
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067

TO
THE TRIBAND INCH. MR. CHAWAN
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 40067

TO
THE TIMES OF INDAI
CONSUMER GRIEVANCE CELL
MUMBAI

TO
THE
BOMBAY SAMACHAR
“JANTA MANGE CHE”
MUMBAI

WITH REFERENCE TO THE ABOVE, WITH REGRET, THIS IS TO INFORM YOUR GOOD SELVES THAT, I HAD BEEN DISRUPTED & MANTELLY HARRESED BY THE MTNL SERVICES.

AT FIRST INSTANCE, MY COMPLAINT WHICH I MADE ON[protected] WAS NOT BEING ADHEARED BY THE RESPECTICVE PERSON INCHARGE FROM[protected] TO[protected] TILL 5 P.M. AND IN FACT THE SAME HAD BEEN INTIMATED TO THE DGM’S OFICE & GM’S OFFICE MRS. NIAR P.A. TO GM HAD BEEN INFORMED ACORDINGLY THE PROBLEM AND SHE ASSURED ME THAT THE COMPLAINT WILL BE RESOLVED INN 24-HRS.ON[protected]. BUT ALL IN VAIN.

UP ON THE STRUGGLING EFFORTS FROM MY SIDE ON[protected] @ 5P.M. TO FIND OUT WHERE IT IS GOING WRONG AND HOW TO GET THE THINGS RIGHT I MADE FOLLOWING CALLS….

1. PH: 28054433 DGM’S OFFICE WAS CONTACTED AND INFORMED ABOUT THE COMPLAINT BUT AS SUCH THE DGM SHRI KATYAL IS ON LEAVE THE OPERATOR JUST TOOK MY PLEEA AND FORWARDED TO THE CONCERN DEPT. BUT NO ACTION..

2. PH: 28012345 GM’SOFFICE, P.A.TO GM MRS NIAR WAS NOT CONTACTABLE SO THE OPERATOR GAVE ME THE NUMBER OF OTHER DGM MR. SHARMA PH 28616600 BUT COULD NOT BE CONTACTED AS THE TIME WAS 5:30P.M.+, BUT GMS OPEARTOR GAVE ME OTHER NO MF. MR. CHAWAN – TRIBAND INCHARGE, PH 28662400 AND FORTUNATELY I COULD TALK TO HIM BUT HE ALSO TOLD ME THAT SIR 5:30 IS ALREADY PASED NOBODY IS AVAILABLE NOW – I TOLD MR CHAWAN THAT IT IS NOT MY LOOKOUT, IT IS YOUR MATTER.

3. [protected] MORNING 10 A.M. I MADE CALL AGAIN TO DGM’S OFFICE BUT THE SAME REPLY THE DGM IS ON LEAVE AND THE OTHER DGM SIR SHRI SHARMA HAS NOT YET COME TO OFFICE, SO I CALLED UP THE GM’S OFFICE WHERE I HAD A WORD WITH MRS.NIAR, BUT SHE WAS ALSO NOT PRESENT TODAY AS SHE IS NOT KEEPING WELL SO I HAD BEEN DIRECTED TO MR. CHAWAN – TRIBAND INCHARGE & MR YADAV D.E. PH 28012000 / 28082000, UP ON HAVING WORD WITH THE D.E.

HE REPLIOED THAT THERE IS SOM RACK PROBLEM SINCE LAST ONE WEEK & WE ARE TRYING TO SORT OUT THE SAME,

SO I CHECKED WITH HIM ABOUT ANY ALTERNATE SOLUTIONS IN SUCH A BREAK OR PROLOMNGED REPAIR WORK,

HE COULD NOT REPLY TO THE QUERRY.

4. NOW AT LAST THE TECHNO MAN FOR TRI BAND (BADGE NO. 57923) MR.I.R.YADAV CAME TO MY PLACE @ 2.45P.M. AND WITH IN NO TIME HE SORTED OUT THE PROBLEM AS DESCRIBED AS DNP – I HAVE NO CLUE ABOUT THE DNP.

NOW AS A MATTER OF THE I HAVE BEEN MENTALLY HARESSED BY MTNL DEPT AND DUE TO WHICH MY BLOOD PRESURE SHOOT-OP TOO SO WHO IS RESPONSIBLE FOR THE HEALTH & MENTAL AGONY AND I HEREBY PUT A CLAIM FORWARD OF RS.1,50,0000/- AS ACOMPENSATION OF LOSS TOWARDS THE HEALTH & MENTAL HARESSMENT OTHER LOS OF PROFIT IN MY BUSINES TOO.

PLEASE TAKETHIS MATER TO YOUR UTMOST SERIOUSNES AND REVERT BACK WITH SOME SOLUTION AT YOUR EARLIEST.

REGARDS


BHAVESH BORIYA
[protected]
[protected]

Hi, I am using MTNL telephone and internet services from past 10 months. But phone is almost in dead condition. And internet doesn't work most of the time. At present both services are closed from 5 days. I have given 5-10 complaints but no response. Please if you can do anything then do.

Thanks
Chandrakant Agrawal
Ph: [protected]

No Network for Dolphin subscribers in IC Colony Borivli (W) since the 11th of Nov '09. Numerous complaints to 1503 said that my instrument is faulty, have refused to give complaint no by disconnecting line. With difficulty i was able to register No.CC 9120958 finally visited QSS centre Borivli 24/11 who confirmed no network, spoke to DGM Mr. Ghoel and in turn asked to contact GM Shrishankar. Mobile Services Provider. who is not available for last 24 hrs. His secretary said that she will pass the message, as he is busy at meetings. I have been given to understand that MTNL will not be able to provide the said service for for another 15 days, so how are they going to compensate us not only for defincies in services but also for not informing subscribers thru their help line who are not informed what to tell the subscriber.
There is no response from MTNL . All subscribers like mysel[censored]sing the service throught the day baring officegoers have been affected. I am the head of the ICCRWA organisation in IC Colony having to communicate with the BMC. Police NGO's and residents in the area what is MTNL's response. This needs to be solved immediatly and compensated for Are the Concerned personnel not aware of the problem?

hi

I have been trying to contact your call center @ 1503 for the last 2 weeks, but am unable to register my complaint as the call keeps getting disconnected due to some technical flaw in your call center.

My SIM has been locked and I get the message INPUT SIM PUK. please provide me with my PUK number. My details are as below:

Dolphin Prepaid Mobile no: [protected]
SIM code:[protected]
Alternative Callback No: [protected]

Please provide me with the PUK number at the earliest as I have been unable to use my cell phone for last 2 weeks.

thanks
P V Sreenivasan