[Resolved]  MTNL Dolphin — Billing of Indian components charged on 31st Dec 2009.

Address:

Raigad, Maharashtra

Sir
The following has emerged out from analysis of bill raised for dated 31st Dec. 09/ 1st Jan 2010 (IST).

• The call charges have 2 components as indicated below:-
- Operator charges + 24% VAT
- Indian service provider Dolphin charges - 14% surcharges & Rs 5 per minute for OG & IC calls
Please refer to the bill of Dec 2009, indicating call made on 31st Dec 2009 whereas it was 1st Jan. 2010 as per IST, form Item No. 532 to 578 needs to be separated for charges raised by MTNL-Dolphin as the date was 1st Jan. 2010. The billing device indicating date & time of 1st Jan 10 for particular calls made, how can for Indian component bill can go back to 31st Dec 09 . If there is any mechanism by which the call charges can be shifted to previous day & whether the service provider abroad requires MTNL to shift the date for Indian component as per their local time , if so please let me know the procedure/ agreement for such clock adjustments etc.

Hence accordingly the bill may be segregated & club to bill of Jan 2010 only for Indian component serial # 532 - 578 .Please do the needful. However, the bills till date have already been paid.

With High Regards
Customer
Dr. S. Kapoor
D-11 ONGC Colony,
Panvel -410221
[protected]@hotmail.com
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