MTNL — harassment

Respect Sir ,
This is in reference to various calls made to the departments of exchange and sanchar haat and 1504 . The details of the harassment faced by me is as follows :

1. I had applied for connection of triband broadband on 21 dec 2012 and my connection was installed in the following week.
2. The broadband was activated with the 499 combo plan on 29th of the december.
3. I was able to use the broadband well till 10th of january , after which it stopped working. I made complaints on 1504 where they suggested that line was down and the services shal be resumed in a day or two. After the complaint was not adressed I made complaints 3 times in coming ten days.
4. On 23 january I received the call from 27010163 that my broadband is not activated and one india plan has been activated on my number effective 10 january.
5. I spoke on 27922900 , 27011111 , 1500 among other numbers. They suggested they could do nothing about the issue . I requested all senior managers and even the on duty supervisor on 1500 to provide me proof of having given a request for change of plan , nobody was able to furnish any details or evidence.
6. Because of the negligence on part of the authorities I have been facing harassment and have resulted in suffering of my business as I have not been able to co ordinate on emails or use web.

I hereby requested you as being reasonable officers the following:
1. To look into the matter and restore the 499 plan.
2. To waiver the rent or charges incurred between 10 january and the date of restoration of broadband.
3. To punish the concerned person for this grave negligience.

Regards,
Pulkit Jindal B.A.L.L.B

For

Ashok kumar
215 , Top floor , tarun enclave
Pitampura 110034

[protected]