MTNL — improper service of customer executives

Address:Maharashtra

im really upset by MTNL. my trump sim card was lost by me, for that i wanted to block it. i made nearly 15 to 17 calls on [protected] from morning to MTNL costomer exicutive. but he/she has not attending any of them. in future if someone missuse my sim then what should i do? will company take any responsibility of that??????
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    Mahanagar Telephone Nigam [MTNL]
    customer care contact
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Mahanagar Telephone Nigam [MTNL] contact information