Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear sir,

I am a nearly 30 years old Senior citizen customer of MTNL in Goregaon east Mumbai. My tri band is down for last two days. Your on line help on 1504, or Cmplaint on 198 is of no use.
Is there any way I can get help.
In your Gokuldham exchange people just come to pass time. They dont lattend any call or provide any help.
Phone no[protected]Malad east ) Mumbai 400097
Kindly tell me the way.
Thanks
Dr. N.L Agarwal

I am using a prepaid Trump - MTNL, Mumbai. My cell No is [protected]. The MTNL kept on sending SMS (at least 5 per day), tempting the customers for free activation of GPRS3G. The free scheme was offered till 31March, ending at 00 hours 1st April.
I sent an SMS for activation of GPRS3G on 31st March, 2010 at 9.50 PM and I received a reply from 444 at 9.51 pm stating I would receive confirmation SMS within an hour. Which I have not received so far. The GPRS3G is not activated also till today.
To my great surprise on !st April 2010 they deducted 149/- from my balance, which I noticed on 3rd April and immediately called the customer care No 1503, under my complain number CC[protected]. I was told that they deducted the amount for GPRS3G activation. I called number of times and asked for any senior officer, but in vain. The answer I receive all the time is, as they activated it after 8 or 10 hours, which was 1st April,2010, the scheme was over.
Now I opted for the GPRS3G services when the free activation offer was very much in force ie. 31st March 2010. Hence the deduction of Rs 149/- is unlawful and breach of trust.
I also complained online under complaint reference number 79149 on 5th April,2010. I have not received any reply so far. (They boast to take actions within a week.)
The MTNL, Mumbai should refund the unlawful deduction of Rs 149/- immediately.
Arvind Upadhyay

Dear Sir,


I have applied for a telephone and broadband connection with MTNL Delhi on 30th Mar 2010. But still we have got installed the telephone or broadband connection.

MTNL Representative provided us the telephone a week back with promise that he would come next day and install telephone and modem.

MTNL Delhi Site -I could not find link to lodge complaint.

Request if my compalint can be sent to correct authorities

Details are :-

Phone No[protected]As given by rep who gave us instrument)
Customer Account No - [protected]

Looking forward for your kind support.


Thanks & Regards

B.K. Tyagi

Sir/madam,
I am a user of MTNL services for so many years.
My telephone No. is[protected].
After Declaration from MTNL that they are going to double the
speed of their all the broadband connection.
But After calling them so many times I am still waiting for my speed to be
doubled.


MTNL Telephone No.[protected].
Plan Name- Tri-band Unlimited (649).

Name & Address Details:
Dhirendra Kushwaha
H.NO. 252, Munirka Village
New Delhi-110067
Contact Detail-[protected].

Dear Sir,
I lalit kothari having mobile no [protected], and continuely getting the FTV Model and hot videos.You are kindly requested to get me unsubscribed from sms 58888/ httc:sms.indiatimes.com, i have been charging everyday unnecessary, pls diactive this service immediatly.

regards

Lalit kothari
13/04/2010

my mobile no. [protected]

I have surrendered my Dolphin sim Mob no.[protected] on 08.07.2009. My
Dolphin sim is post paid. SIM NO.[protected]. The amount of deposit made by me at the time of taking sim at Dolphin Office is not refunded even after 9 months. NO one is to respond. Please lookinto the grivance and arrange to send the refund cheque to my address given at the time of surrendering. i.e.
House NO. 20 Block No. 2 SBM Colony Srirampura II stage Mysore 570023. Present phone [protected].

Nemiraja

Sir,

My telephone No. is 22345107. About 6 Months my bill of telephone with broad band is not received by the post office. I have been paid the bill with duplicate bill received from the offices of MTNL. I feeling many problems to do so. Kindly send a copy of telehpone bill at my residence.

Please take action accordingly.


Kumar Pyari

Dear Sir,
You are kindly requested to get me unsubscribed from sms 58888/ httc:sms.indiatimes.com, i have been charging everyday unnecessary,

my mobile no. [protected]
Thanking you

Ravindra Murkar

Sir,

I have purchased mtnl 1 mbps internet service 1 week ago. MTNL service man came and installed the Internet in LAN, but they are not able to connect internet in my laptop through wi fi. I have mtnl DNA A212
wireless modem. I have made several complaints. but till date internet through wi fi system is not connecting.

Kindly recomend them to send the intellegent serviceman to our destination

list of complaints are
64600125
23316040
64900005

I AM USING MTNL BROADBAND FROM LAST 4 YEAR. I HAVE NEVER FACED ANY MISS BEHAVIOUR EARLIER . MY BROABAND IS NOT WORKING FROM LAST 2 MONTH . BUT MTNL PERSON ARE NOT EVEN RESPONDING AND EVEN MISS BEHAVE OUR PHONE .


I[censored] CLAA ON CALL CENTER THEY WILL GIVE SOME NO (AREA MANAGER OR LINE MAN). WHEN U WILL CALL THAT PERSON HE WILL GIVE U ANOTHER NO. THEY ALL PLAY PASSING GAMES . NO ONE IS READY TO RECTIFY MY ISSUE. BUT AFTER FEW DAYS THEY WILL AUTOMATICALLY CLOSE THE COMPLAIN . EVEN IF CUSTOMER IS NOT SATISFIED

MY COMPLAIN NO ARE 5356 ,1633, 65083,771

PLEASE DON'T TAKE MTNL CONNECTION AS THESE PERSON ARE USELESS. THEY NEVER ACTION ON UR COMPLAINS

Dear all,

Is there realy any body interseted in hearing customer queries............................................................................⇄
Past one month my internet connection is not working, i have registered 'N' number of complaints on 1504, my jonal officer, 198, but no one took this matter seriously.
Issue-"INTERNET LINE IS GETTING DROPPED ON EVERY 15MINS INTERVAL, TO RE-CONNECT I HAVE TO PULL THE PHONE RECEIVER AND DIAL SOME FAKE NUMBERS... DOING SO, ADSL LIGHT START BLINKING AND INTERNET IS STARTED WORKING. THE SAME PRACTICE I HAVE TO REPEAT IN EVERY 15 MINS. AND THE SAME I'M DOING PAST MORE THAN 2 MONTHS... YOU CAN CHECK MY PENDING COMPLAINTS ON THE SAME PAST LONG TIME."
Requested you to kindly get the same checked.

Regards,
consumer no- [protected]
TEL NUMBER[protected]
CONTACT NUMBER[protected]

Hi have subscribed to the MTNL broadband plan of Rs 999/ month for a 1Mbps connection. However I do not get more than 300 Kbps speed & sometimes it is as low as 100 Kbps. This is less than 1/3rd the speed I have subscribed to and am paying for. Inspite of complaints, on phone, emails etc. No action has been taken.
I am planning to switch to another internet service provider.

Sir I am not getting the proper speed of my said broadband and also facing the difficulty of connection frequently off and on. It is humble request to do the needful,

Hem Raj vashisht
([protected])

I AM FACING THE ISSUE REGARDING MTNL BROADBAND SERVICE FROM LAST 2.5 MONTHS AND I HAVE RAISED COMPLAINT FOR THE SAME UP TO THE HIGHEST LEVEL OF MTNL OFFICERS BUT THERE IS NO ACTION TAKEN , WHENEVER I CALL IN TO CONTACT ANY OFFICER SUCH AS MR. TONDON, MR. DINESH ,( THEY ARE THE SENIOR OFFICERS OF MTNL), BUT NO BODY PICKS UP THE PHONE.
AND WHEN THEY PICK THE CALL THEY SAY WE ARE LOOKING INTO THIS MATTER BUT THIS ISSUE IS NOT UNDER ME SO CONTACT OTHER PERSON.
THEY GENERALLY USED TO TACKLE ME HERE AND THERE.
I HAVE A HOPE WITH THIS FORUM SO PLEASE DO TAKE A SERIOUS ACTION FOR THIS.

CONATACT NUMBERS--> [protected]
[protected]

FAULTY TELEPHONE NUMBER-->[protected].

To,
The MTNL
New Delhi

SUBJECT- speed up-gradation delay

Respected Sir/Madam,

This is to notify that i am a user of mtnl broadband from 16th march 2006. plan name triband 999, initial speed 512kbps.as promised i was to receive 1 mbps as per upgrade plan from 1 april 2010. I notified the status of my connection not upgrading to 1 mbps till this date desipte continues reminder to the company. and the connection keeps getting disconnecting and line is very erratic .
Sir when we are paying 999 and not getting the speed as advertised by MTNL in leading newspapers it speaks of the apathy towards their loyal customers.

Sir i have attached speed results from speedtest and MTNL

Sir kindly resolve this issue at the earliest

enclosed hereby
results from 1.) speedtest.net
2.) mtnldelhi.in

Abhishek dutta
84 sahridaya apartments
a/4 paschim vihar ,new delhi 63
phone no:[protected]
mob:[protected]

THE INSTRUMENT OF MY TELEPHONE NUMNER 25085899 IS NOT WORKING PROPERLY. I RQUEST THE AUTHORITIES TO REPLACE WITH A NEW ONE EVEN IF IT IS NOT ADMISSIBLE. I AM READY TO MAKE THE PAYMENT, IF REQUIRED.


B.G.MATHUR

The issue is regarding lethargic behaviuor of MTNL delhi for not responding to telephone dead complaint for 7 days.
The first complaint was logged on 30th march 2010 the generated complained number is 588

The second complaint was made after 48 hours in there grievance cell as it is said by MTNL to log complain in this cell if your complaint is not entertained with in 48 hours.
The complain no. genetrated is B226

But the phone is still dead.

Phone no : 25501346

Dear sir,
I have applied for refund PF since 4 month ago but i am not recieving my PF I was Employee of Spice ( Omnia) Bpo Service process was mtnl & my Employee code - 201562 & my PF no.DL/30996/10634 Sir i need my Pf money so pls help to me
If Require any information pls mail to me i will give to you.
my Allahabad bank account no-[protected]

Thanks & regard
Tauheed Shaikh

Dear Sir,


I have applied for a broadband connection with MTNL Delhi around 2 months ago. But still we have got installed the modem for our broadband connection.

MTNL has provided us the telephone line but no Modem is installed from last 3 Weeks.

Its now beginning to create tension a bit.

Kindly look into the matter as the issue has been pending from very long time. kindly intemate me about the status of complaint on my email id


Looking forward for your kind support.


Thanks & Regards

P.S. BISHT

SIR,
I REPEATEDLY COMPLAINT TO 1504 FOR BROD BAND CONNECTION THAT IT IS NOT REGULARLY CONNECT BUT NOT ACTION TAKEN,EVERY PERSON GIVES ANOTHER PHONE NUMBER TO TALK,
LAST 20 DAYS I AM VERY MUCH FED UP,THIS TYPE OF SERVICE PROVIDER FROM MTNL AND NO ONE TAKES RESPOSIBILITY FOR THIS,MY CONNECTION NUMBER[protected] AND UNDER UNLIMITED PLAN,IT SHOULD BE UNLIMITED COMPLAINTS NOT PLAN.PLS GIVE REASON WHY NOT WE CHOOSE OTHER PROVIDER.