Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir,

I am user of MTNL Broad band, I am facing problem form January 28, 2010, I log a complaint at 1504 MTNL number, the complaint number is 64800004, my request for internet not working since 28 january 2010. Person come to check for my internet and said take modem to recify the problem at the near sanchar hut.

My request is when MTNL charging for maintains charges every month. How can they ask to take modem to sanchar hut for repair. One important thing is engineer how come to attend the call he always say I don't have tools to repair it, check than why he came for ?

Site engineer only killing money and time of MTNL.

As a user of MTNL broad band. One thing I know every few people are working for MTNL.

I had word with my area manager of Mr. D.K.Singh from batra exchange on saturday. He said I don't have proper man power, you carry the modem as well as the adapter in my office I will do change it. Otherwise I would be done on Monday. Monday is over now. My problem is still Pending.

Now Same reply as an area manager given to me, I can go there and collect it somehow when I am paying for every month to MTNL for my on side service than how can i off site.

Please have look this and try to resolve these kind of issue, there are much more things to do have MTNL.
Regards
Deepak Kumar
Khanpur
New Delhi - 110062

Madam/Sir,
I am holder of broadband connection on my telephone no. 22597709 as per plan Rs. 599/-p.m. The present speed of Net is in between 45-75 kbps which is too slow as result a lot of difficulties are being faced by me. I have already made four complaints no. 3173, 1704, 9903 & 5886 with your office but no action has been taken by your good office till date. It is once again requested that kindly check it and get the needful done at the earliest.
with regards

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since i have installed, some time working some time not. my telephone line and broadband will be out of order for completely one week instead of complaint, i was complaint about it in mtnl office and call centre many times.

why the consumer will pay for that amount which they have not used.

My mobile,Dolphin No.[protected] is not getting range when I am at my house,situated at Amrutvan near Yashodham High School,Goregaon (E),Mumbai 400063.
I have approached the. I approached the sub.Div.Engineer,Mr.P.D.Solanki.He guided me to contact Mr.Mokal,Mob.No.[protected] and Mr.Dhuri,Mob.No.[protected].
They told me that the problem will be sey right within one day.To day.21/01/2010,one week after the complaint the problem remains the same.
I tried to contact Mr.Shrishankar,Chief of Networking,but he is not available in his Office.

I also left a complaint earlier that Dolphin-MTNL recharge coupons are not available outside Delhi and NCR.If I am in Aligarh (U.P.) I feel very difficult to recharge my MTNL dolphin.Only BSNL is available there.I also received a feedback from your side in which you have mentioned that coupons are available in Ghaziabad,Faridabad,Noida and Gurgaon.But this I know.I want that coupons should be available all over INDIA like in M.P.,U.P. etc.Please take serious action.

Hi,

I am using MTNL Broadband past 6 months. Previously, I was using Plan TriB_599. On 21/11/2009 I have applied for TriB Unlimited 384kbps, monthly rental 749/-. In the middle of december when I checked on Customer SelfCare portal it was still not updated with the new plan so I called to the customer care and they confirmed that my plan has changed effective from 1/12/2009 though it will take some time to update in portal.

This month (1/12/2009 to 31/12/2009) bill I saw that Broad Band Monthly service charges is Rs. 1500/- which should be Rs. 749/-. Also I noticed that my plan name is mentioned in Bill is TriB MP4 384Kbps. I searched MTNL portal but there is no such plan with this name also there is no such unlimited plan with Monthly rental Rs. 1500/-.

Please do the needful and correct the billing. I should hold TriB Unlimited 384kbps plan and monthly rental should be Rs. 749/-. I will be waiting for the corrected bill.

P.S.:: I have submitted the application for same to S.D.E. on 11/01/2010 but still o action has been taken.

Thanks & Regards,
Anirban Roy.
Tel. No. :: 25660609
CA No. [protected].

hello,

this is regarding mtnl broadband connection.i registered complaints so many times on 1504,but still no permanent solutions were implemented.the speed is slow and the link lights were blinking continuously.i felt very embarrasing when i am replying to any message,the connection was not there,it seems very pathetic and irritating.its almost one year ans still there is no improvement in any of the performance.kindly help me.my number is 26184264.

Respected sir,
i am getting problem in my broadband connection from starting,when i take the internet connection .it doesnt work properly at any time and the speed is too slow that it takes about 1 min to open a site.,but according to my connection( i.e- Broadband plan-599 unlimited) my speed is upto 256 kbps,which is not delivered to me.I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.in my modem there are 4 lan connections and i have two computers in my house i wanted to connect broadband in both of the computers but there is any problem in my modem or any i cant give the connection to my second pc i complaint about it many times but no action had been taken till now .

I am writing this mail because no one is responding against my complaints.I request u to give your attention towards my problem and solved it out.

regards,
Prashant kumar
Tel. no.[protected]on which i have taken the internet connection)
Mangol puri,
new delhi-110083

My Name is Anupam Sharma, I am a Prepaid User of MTNL.

A month back i Activated MTNL's DIY Caller tune Facility. it generally takes 12 - 24 hours to Activate that, but even after a month, they haven't Activated it.

Everyday i used to talk to CSEs But they are Not at all aware that what they need to do..Some of them are completly "mad"..they cut my call..they give silly reasons..some time they simply torture.

They dont transfer the call to concerned Department.

Sometime i could talk to Playtune Department as well , But all was in Vain as Even the did nothing.

For a month or so , i used to spend my hour or two daily talking to these .Genuienly they completly Mentally harressed me.

I WOULD LIKE TO COMPLAIN AGAINST ALL THE Concerned Individuals and Against MTNL as well. if you can't Solve the Problems, Why the hell you are Operating.

Regards
Anupam Sharma
[protected]

my self shubham kumar mishra in reference of telephone number 29891559.the connection on binod mishra.
with ca number:-[protected].
i sucked by problem of not proper functioning of mtnl broaband service from last one year always connection under the curtain of problem.
from december 2009 till now dated of complaint it doesn't connected in proper manner for a single minute...lot of complaint logged by me on the 1504 mtnl complaint portal but they dosen't take any specific action and even manger mr.sharma our area manger of badarpur dosen't take any specific action and also dosen't picked phone if he picked then putted that on hold.. if my connection is not in sound manner for more than 15 days then why i get paid the mtnl bill .

no one go throgh my problem what i do i can't understand and without internet connection my work get paralysed. you pepole help me what i do.only one option comes to my vision i withdarw the mtnl connection..every sarkari babu juss busy in taking sip of coffe and always blame to server. what this going on, is server also strucked by cold ?
if there is consistently problem going why not they change the lan wire i don't no why even any lan man come to my house to take any specific action on my problem... i so much sucked and screwed by mtnl service i like to spit on.
any body give me good suggestion how i get rid from this problem pl.

seriously mtnl connection are damm and it in hand of dammn basted

Dear Sir,

I am Prakash C Yadav, my matter is as below:

I had a connection for mtnl landline no: 28704862, since 1979 in OYT General Scheme. For that my father (C.K.Yadav) had paid Rs. 5,000/- as a Deposit amount. When we surrendered our above connection for mtnl landline no: 28704862 at Magathane MTNL Exchange - Borivali - East, in the month of June, 2009 we come to know our Landline Deposit Rs. 5,000/- is Nil.

After that we cross confirmed with Kandivali MTNL Exchange, they are also not ready to give me proper Answer & also said my Landline Deposit Rs. 5,000/- is Nil.

Regarding my Landline Deposit Rs. 5,000/- is Nil: I am requested them to furnish me:
1. Item wise Bills (from & to) detailed to adjusting my deposit amount of Rs. 5,000/-
2. A copy of bills or other records showing the amount of deposit adjusted.
3. Balance amount of deposit as on date.

Till today awited proper reply from them.

Pls. do the needful for above matter.


Thanking you,



Prakash C Yadav
[protected].

Dear Sir,

I am Prakash C Yadav, my matter is as below:

SUB: Receivd Letter No. AOTR-II/W-III/Account Finalize, Outstanding Payment Against Tel No. 28704862. & Not Received Bill copy for Rs. 690/- (To be Send on my above mentioned Residential Address.)For above matter i write letter.....................

To,
Account Officer (AOTR-II/W-III)
5th Floor, Kandivali Exchange
S.V.Road. Kandivali – West.
Mumbai – 400 067.

From,
Chhaganlal K Yadav
B-3, Lavkush Shopping Centre.
Datta Pada Road.
Borivali – East.
Mumbai – 400 066.
Tel: [protected] / [protected].

SUB: Your letter No. AOTR-II/W-III/Account Finalize, Outstanding Payment Against Tel No. 28704862. & Not Received Bill copy for Rs. 690/- (To be Send on my above mentioned Residential Address.)

Dear Sir,
I had received your letter dated: 18/12/2009 on 01/01/2010 by post. Regarding Outstanding Payment against Tel No. 28704862 for Rs. 690/- in which you are not mentioned my Work Order number & date.
I am kindly informed you that I have not received a bill copy for the same till today (i.e. 04/01/2010) & requested you for a bill copy to be send on my above mentioned Address.
Regarding to pay the bill immediately, I am requested you to furnish me:
1. Item wise Bills (from & to) detailed to adjusting my deposit amount of Rs. 5,000/-
2. A copy of bills or other records showing the amount of deposit adjusted.
3. Balance amount of deposit as on date.


Thanking you,

For C.K.Yadav


(Prakash C Yadav)
[protected].

Mumbai – 04/01/2010.

Concern,
I have a billing complaint. First of all my plan have been transferred from plan500 to plan 250 without any request for the bill dated 13/12/09, bill no [protected] and secondly there is a monthly service charge error. My telephone number is [protected].My alternative number is [protected].
I have already tried contacting the area accounts officer
1.27913366
2: 27912783
3: 27912784
but no one picks the phone at his place
I request you to help me sort out the error before the due date.
Thanks

I am using Mumbai's MTNL's Landline and Broad Band service from last 4 years and paying regular bills without fail for Both Landline and Broad band service provided by MTNL. I stay in Thane ( Maharashtra) and my telephone no is 25883792. From last 2 weeks i.e from 20th December 2009 till date( 3rd January 2010) our telephone is not working. I called several times to MTNL complaint centre and in last last week i called every day...

Since last 15 days I am getting only 180kbps download speed.
As per DSL NU 849 I should get min 256kbps and max 2Mbps speed.
So on average I should get 1.5Mpbs download speed.

I have modem provided by MTNL only.

I have complained on MTNL number 198 with docket#262 before 2 days.
Even before that I had complained over triband helpline 1504 as well.
But nobody has replied back or resolved my problem yet.

There customer service says MTNL is having 4 days holiday, thats why there is nobody available to support. My question is will MTNL reduce the charges for the period for which I am getting low speed?
and why there website mentions 24/7 support then?

Nobody picks up phone on following numbers provided by customer support:
24388807
24388808
24361221
24329308

i am not good experience during the roaming in MP, UP, there are bsnl but i cant call or recieved call anyone other side caller every time massege that phone is busy or not reachable i have delhi mtnl 3g connection

Dear Sir,
I have MTNL land line phone .Please provide me outgoing call details of this number[protected].
Regards,
Rajesh

Dear Sir,

I am the subscriber of MTNL using broadband connection commercial. My Telephone No. is 26668651. On 5th December 2009 my Broadband connection was disconnected. After waiting for connection, I booked my complaint through 198 vide their complaint No. 288 on 6th Dec. 2009. Uptill 23rd Dec. 2009 my broadband was not connected and complaint was in pending. On 23rd Dec. 2009, I was booked my complaint to MOC vide their complaint No.3407 and to GM Office Nehru Place also. Thenafter on 23.12.09 in the evening my broadband got connected. In the mean time I was talked to the local officers (JTOs & SDOs) regarding this complaint they give me simple answer “SERVER DOWN HAI” or “UPAR SE PROBLEM HAI” and all the connections working properly in my area. Why only my server is down. This problem looses my business because “e-payment” is my main business. So how can I pay the department’s bill and how can I fulfill the loss of my image in market.

Why should I pay the bill for this 19 days period because I have not got service in the said period. So please give the deduction in my current bill for this 19 days period.


Thanking you,



Mala Singh
Tel No.26668651
Mob. [protected]

Sir, I have cleared all my telephone bills in r/o telephone No.[protected], CA No. [protected] (NON-OYT GENERAL) upto March, 2002/03 and surrendered my connection. But, so far I have not received refund amount. Details may kindly be ascertained and sent to my e-mail please.

Dear Sir,
We live in Sector-9, Ghansoli area. We are living in this area since last 4 year but we are not provided Land line facility from our govt phone provider MTNL. When ever we contact Vashi or Koparkhairane MTNL office, we are not getting any proper reply.