[Resolved]  MTNL — Landline phone not working & not getting internet speed as promised

To,
D.G.M (Operational Manager) MTNL Corporate Office Mahanagar Door Sanchar Bhawan J.L.Nehru Marg, Minto Road, New Delhi
Sub: M.T.N.L Dabri they are giving me improper service and doing Bad Behavior, my telephone no. is[protected]….
Sir,
This is to bring to your notice about my phone Dead. My name is Amit Kumar Dass and my telephone no. is[protected] and I am residing in A-20, Chanakya Place Part-1, Street No.-15, New Delhi-110059.Sir my telephone is dead from 06th July to till now. Sir here I am doing to complaints about the Dabri MTNL ext.Sir I am facing lots of problem from dabri Ext. I have complained many a times to concerned official and also to customer care department Also your employee did not give me any reply even they did not picked-up my phone.MTNL dabri ext. SDO Name is yadav, he has mobile no.[protected] and DEOD name is Aggarwal, he has a mobile [protected].I called to both of them, Since 06th July 2012 up to now Mr. Yadav he didn’t pick my phone and after I call to Mr. Aggarwal (Deod) Once he picked my phone they did not give me satisfactory answer. Every time he says we cannot do anything every day some thefter’s are stolen our cable and I don’t know what is exact area and we do not have any educated line-man and employee also I cannot fire him, even I cannot transfer to other place. When they found fault then we will rectify your problem. Even he says to me do what you want if you want remove my jobs you do, if you have power you use. I don’t mind. I can’t do anything your problem.2 times I mailed to GM Janak puri, District centre, New Delhi. Also he did not reply me now. Three (3) times dead my telephone. When my phone is dead I mailed & inform him to (DeoD) Mr. Aggarwal, Sir now again my telephone is dead. He says to me I need to take time to checking for fault and every time he said our cable is stolen or MCD they cut our cable. Anybody no inform me where is cable fault or we don’t have well-educated employee & they are getting salary INR[protected].I can’t do anything. Even when I took this connection one bill I received after I am not receiving any kinds of telephone bill I don’t know how much I have to pay. I complaint regarding bill also he said to me, we send subscriber bills to line man after I can’t do anything. Our line man they are sending to you bill or not I don’t have a proof. If he not sending to you bill I can’t help any more. Sir I am asking to you why your appoint to bad behavior’s employee they cannot do anything they want only money. My money is not wasted money. My money is hardworking money I know how I to get one (1) rupees. You remove them whose not take care of subscriber. You know if are taking your service then you got salary. If we don’t take your connections how you get a salary tell me. Now finally I am complaining to you kindly take him action otherwise I will file to RTI and Consumer court. Sir I need to reply from your side within a week if also you did not reply me. I will file to RTI with Consumer court regarding this matter.
Thanks & reply as soon as possible.

AMIT KUMAR DASS
Phone No.-[protected]