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[Resolved]  MTNL - Landline Phone With Broadband — Phone Dead & Internet not working since 1 month

My MTNL landline phone No.[protected] has been dead since more than a month. Regarding the same I have complained numerous times since then but to no avail. Because of the phone being dead the Broadband(with a monthly rental of Rs 750) is also not working. So effectively without any usage of the phone & broadband and after pathetic customer service I will still have to pay a sum of over 1000 Rs, which is not acceptable.

My address is 1211, sector-8, R.K.puram, New Delhi - 110022 and the area falls under Bhikaji Cama Place MTNL office.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

my internet and phone connection is not working since 15 days. my phone no is 25010005 and consumer no is [protected]. please take some action.


thank u
I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

MTNL — Phone Died and broadband internet connection is not working

Hi,

My number is 25332771.Ten days before I have register my complain for internet and telephone.MTNL people visited one time and told us this problem is from backend. we will correct that.

Now I have tried every Helpline number of MTNL. Either they put on my call on hold. I have tried 20 times to register my call. In the end a lady pick the call and told me this is the technical problem. In this way once again I am loosing my interests on MTNL services.


Please help.

Customer Griveances,
Swarup Dwari
[protected]

MTNL Broadband — NET NOT WORKING PHONE IS DEAD

DEAR SIR MY PHON WAS DEAD LAST 10 TO15 DAYS &MY NET ALSO NOT WORKING LAST TWO&HALF MONTH I HAVE LOTS OF PENDIG WORK PLS DO SOMTHING IF ETHER ANY PROBLM PLS HELP ME
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MTNL Complaints - Phone Dead and broadband internet connection is not working
View all MTNL complaints
MTNL

Location: pandav nagar mayur vihar ph-1

ravinder kumar 20/04/2011


Phone Dead and broadband internet connection is not working
Hi,

My number is 22754896ys before I have register my complain for internet and telephone.MTNL people visited one time and told us this problem is from backend. we will correct that.

Now I have tried every Helpline number of MTNL. Either they put on my call on hold. I have tried 20 times to register my call. In the end a lady pick the call and told me this is the technical problem. In this way once again I am loosing my interests on MTNL services.


Please help.

thanks

MTNL / Landline with broadband — Landline dead for near a month

Hi All,

I have already complained multiple times to the MTNL - Mira Road ( East ) branch but found no response from their side.

The details of the complaints are as follows :

Complaint no.1 : Date : 30/4/12, It was filled with the help of message for telephone no. 28107971 with Dkt. no "2421"

Complaint no. 2 : Date : 9/5/15, It was filled in the MTNL office itself of Miraroad East branch having complaint no. 9787

So I request you to please look into these issue and help us get the positive response from there side as this is hampering our work drastically.

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    Customer satisfaction rating
    47%
    Complaints
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    Resolved
    910
    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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