[Resolved]  MTNL — POOR DOWNLOAD SPEED

IN CONTINUATION TO MY POOR DOWNLOAD SPEED PROBLEM. I HAD GOT A CALL FROM UR LOCAL MANPADA EXCHANGE FROM ONE MRS.KASTURI. SHE ASKED TO CONDUCT A SPEED TEST ON UR WEBSITE, WHICH I DID AND THE SPEED TEST RESULT SHOWED 90KPS AS BANDWIDTH AND CONYEVED THE SAME TO HER.SHE STARTED TELLING THATS A VERY GOOD SPEED U R GETTING..WHAT THE HELL !!!.SHE WAS NOT ABLE TO UNDERSTAND MY PROBLEM AT ALL..I TOLD HER MY PROBLEM IS THAT MY DOWNLOAD SPEED IS NOT EXCEDING OVER 40 KBPS.. THEN IS GIVE ME A FUNDA OF SOME FORMULA 320KBPS DIVIDE BY 8 EQAULS TO 40KBPS SEPEED, IS WHAT U WILL GET AS PER LATEST INSTRUCTION FROM MTNL MANAGEMENT..THEN I STARTED ARGUING WITH HER WHY MAKE A FLASE CLAIM IN ADVERSTISEMENT..THEN SEE GIVE ME NO OF ONE MRS YADAV...MR YADAV STARTED ARGIUNG WITH ME AND STARTED TELLING TO CONTACT THE MARKETING TEAM WHO HAD MADE SUCH A FALSE ADVERTISED CLAIM ON SPEED.. SUCH IS THE POOR ATTITUDE & SERVICE IF MTNL THANE..

i have been promised 512 kbps download speed for which i pay rs 550 pm, but all i get is a poor speed of around 5 kbps. this isn't just a one time problem. there is some problem or the other almost every week. once i file the complaint with mtnl, the problem is solved in a day or so, but again after a few days a new problem crops up. there is no satisfaction as there is no permanent solution to any problem, inspite of the huge amount that i pay every month.