Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hello, i am customer for MTNL Delhi & tel no is:22464622, my plan is 599 and in the plan speed has 512 kbps but received below 100 kbps simultaneously. I have send the via E-Mail complaint of many times on MTNl & personally contact SDO and area manager.My complaint No is:40200656, 64100541, 63300056 in every month filing. but they cant treat me as a customer and my problem is still arised.please do the needful action against my request. Thanks & Regards Anil Kumar A-25, Third floor Shakarpur Delhi-110092 E-mail id:[protected]@gmail.com Mobile No-[protected]

My Land-line number is[protected]. The phone line is out of order for more than 2 months. Despite repeated complaints and calls, no action has been taken till date. We are utterly disappointed with the MTNL services. I request you to kindly look into the matter and work on it seriously and effectively. I hope this complaint brings an effective result. My latest complaint number is 824 Thanks Manju Kapil ( Saket, New Delhi)

Sir maine july month me MTNL broadband connection liya tha, july 2013 se ab tak mere ghar per sirf 10 (Days)din internet connection chala hai Or mai total 1800/- rs mtnl KA BILL already pay kr chuka hu, Current me phone line dead pare hue hai, mera landline number[protected]Area MTNL Badli Telephone exchange). I am very disappointed for MTNL Services, I request you will look into the matter and get the issue resolved as soon as possible. By Avinash moble nunber : [protected] Adsress: 103, Barwala, Delhi

I have chosen a mtnl plan o[censored]nlimited 999 which is supposed to give me a speed of 1.3 mbps.
the actual speed i get is 0.30mbps that is 300 kbps not even half of what i pay. what is the point in paying hefty if this is the speed i m going to get. i can get that speed for 200 rupees. its a clear looting. no one attends the complain. fed up of the situation.

i have been using mtnl mumbai unlimited internet 450 rs plan which offered 512 Kbps Download speed during Day time (8 am to 6 pm) and 1 Mbps download speed during Night hours (6 pm to 8 am). but i just noticed that they have now reduced the plan speed to 512kbps during 6pm to 8am also... this is totally unfair...its like scamming people by first giving the plans and than reducing the plan speed...i understand that they also offered 2mbps after 12 am as an promotional offer till 31st september... thats totally acceptable that they reduced that but how can they reduce the original plan speed? pls kindly support this and help all the customers of mtnl who have been using this plan dsl unlimited 450

We have recently availed broadband connection of XPRESS COMBO 800 thru' Nerul East Navi Mumbai under tel no[protected]. THOUGH the speed assured under this scheme is 2mbps, we have been getting speed not greater than 500 kbps at any point of time. Our complaints are not attended promptly & the concerned dept officials are not giving any satisfactory answers to our distress calls to them. Can somebody in the organization take some responsibility & ensure that customer grievances are attended to & resolved within a satisfactory time frame? We cant get any e-mail address in your website for making online complaint. No telephone nos of senior officials in the exchange are responding despite several calls to them. If you (MTNL) is still under impression that you are a MONOPOY in telecom services, you are living in a fools paradise as there are dozens of competitors who are far more better in customer services than you! Looking forward to your early action.

Dear Sir,

I Requested for a Broadband Internet Plan & Submit Rs 500 on 17-Sep-2013. He committed Installetion Within 7 Days by Mr. Rajpal Tyagi ([protected]), but it is not installed till yet after so many reminders by Calls/ Mails. Area Concern Person Mr.Prem Singh ([protected]) said We don't have Wire for the same and will be installed as Wire Received.

Request to you Please ask MTNL to do as earlier


Regards

Chhatrapal
[protected]

Respected All, This is my reminder mail to all respected MTNL senior, regarding the complaint of Landline no: 26266270. Sirs this is 2 months old complaint. I have contact so many to SDO, Mr. B K Dohray, Area Manager (Nehru Place) and Mr. Rahguvinder Gupta (GM Nehru Place – Cell, but there is no any positive reply from any side. This is my humble request to you, do the needful for the same.

This is to inform you that my phone number is dead from last 1.5 months but still we received a bill amounting of Rs.871/-
Details of my plan are as given below:

CA No. [protected]
Bill No. [protected]

Please take action as soon as possible as due date of my bill is 30/09/2013.

Please provide as much inform(Subject): Again My internet Modam ADSL(Link) light Not Stable: MY LANDLINE NUMBER Is[protected] {Area Mtnl Badli Telephone Exchange} Hello sir, I have new broadband connection from 19 July, 2013. My MTNL ADSL light not stable from same days when take a new internet connection, My mtnl number is[protected]. Only Three Days (26 August, 2013 to 28 August, 2013) internet was working fine but after three days, same problem ADSL(LINK) light not stable and my Internet connection is not working. I request you will look into the matter and get the issue resolved as soon as possible. Phone Number details: SDO phone number - [protected] Lineman number – [protected] and............................. And My DOCKET Number: 9659, 6427, 329812, 336244 By Avinash ([protected]) Vpo Barwala Delhi- 110039

A new Benchmark for One of the most pathetic service, response time and attitude has been setup by MTNL. My Tel No. 25640926 registered in N/O Mr. Satya Vir Singh R/O C-66, Jeewan Park, Pankha Road, Uttam Nagar - 59 is FAULTY (NO RING TONE) since Feb 2013. Earlier it was conveyed that the Tel is faulty since over 10 Lac Connections are affected by breakage in MTNL main line. In June, they said that Bills were NOT paid and due payment is the reason for disconnection. In between ~ the callers to this no. were getting connected to some other gentleman no. which was later corrected after complaint. We cleared all the bills in CASH and still awaiting for the dialing tone. Kindly get the same started ASAP and Also, get the amount for last 6 months refunded / adjusted. All these details were written to higher authoritries via email at the email address furbished on MTNL official website " [protected]@bol.net.in and [protected]@bol.net.in" on July 31 and Aug 19 even AFTER clearing all payments in cash. The my fathey "who is a SENIOR CITIZEN" went to MTNL, Dabri Mode office THRICE ~ after which the lineman finally came and re-initiated the connection. ONLY after 2 Days our Phone is again Dead and Broadband RARELY works. Please advise a wayout to this annoying cycle... Best regards, Sumit

My MTNL landline connection No.22008724 with internet facility is lying dead more than one month. In this connection I have lodged many times complained and also contacted many senior officials of the MTNL. Till now nothing is done and only Bill is sending regularily. Strict action should be taken against such type of defaulters. Satish kumar Jain [protected]

i m subscriber of MTNL trump mobile number [protected] I hv recharged my phone on 29th aug for rs 300 that time my balance was 360rs on 31st aug arnd 5am i did e-charge of rs 14 of gprs pack of 100mb for 3 days on 1st evening i come to kn that my balance is around 14rs only. and my gprs charges are deducted tried to launch complain for 3 days but never got through it finally on 4th evening they took my complain. and today on 5th sept arnd 12pm operator called and started arguing with me. when i asked for history she refused to give m. refused to tell m her name too. i want my balance of rs 300 back now

(Subject): Again My internet Modam ADSL(Link) light Not Stable: MY LANDLINE NUMBER Is[protected] {Area Mtnl Badli Telephone Exchange} Date: 02-September-2013 Hello sir, I have new broadband connection from 19 July, 2013. My MTNL ADSL light not stable from same days when take a new internet connection, My mtnl number is[protected]. Only Three Days (26 August, 2013 to 28 August, 2013) internet was working fine but after three days, same problem ADSL(LINK) light not stable and my Internet connection is not working. I request you will look into the matter and get the issue resolved as soon as possible. Phone Number details: SDO phone number - [protected] Lineman number – [protected] and............................. And My DOCKET Number: 9659, 6427, 329812, 336244 By Avinash ([protected]) Vpo Barwala Delhi- 110039

Hi
I have applied for the new MTNL broadnand connection before three month and I submitted 1500rs to the employee of MTNL name-Mr.Mukesh Kumar([protected]).But there is no response from your side.When i am asking about to refund my money they refuse to refung I also call Mr. V.K Agarwal([protected]) but there is no reponse from his side.So please refund my money as soon as possible.

Employee office address:-Jeevan Bharti Building,12th floor,Conought Circus,New Delhi

I have a broadband connection from mtnl no. 22786062. My connection has not been working properly since last 12 days even at present the problem is yet to be rectified How can a company ask for bill for the period the service was not working, this is so because in our country only companies have right to loot people they can charge extra amount on account of late payment but customer is a fool he cannot charge anything or do anything if he did not get any service and is still getting the bill because in our country only companies like MTNL have rights what can a customer do, will not approach the court for getting the service or getting the bill for time services were not working or penalizing the company for default in services. Working of agencies such as TRAI is hard to understand what do they do only other than maintaining their staff and distributing their salaries. I have yet to hear any instance where such erring company as MTNL was penalized by TRAI for such ignorant behavior with a customer because may be individual customers are not important but they do not understand that these individual only form the large group. Why is that only company as MTNL has rights it can penalize you if you make late payment and you can do nothing if you suffered default in service although you might have suffered financial loss & mental disturbance because of the same. Why aren’t there equal rights for company and consumer? It is so much biased in favor of these looters as MTNL. A company can penalize the customer at will in case of default but if you are a customer the process involves approaching the court then proving the default in court and then only you might get some relief if you are able to prove the default. Request the authorities please give some rights to customers also.

1. 10 MBPS advertised getting maximum speed of only 1.3 MBPS. 2. The downtime is extraordinary, since installation on June 19, 2013, the connection has been offline most of the time. Currently, it has been offline since the past 2 weeks from August 6, 2013. I get "concentrator not reachable" error. 3. In spite of many complains, the bandwidth has not improved and though the connection has not been working for more than 30+ days since June 19, 2013, we have been presented with a bill for Rs. 630, which we have paid hoping that MTNL would attend to my innumerable complains on the downtime and bandwidth speed. 4. Complains have been lodged on 1505, MTNL website, emails to the following ID's, [protected]@mtnl.net.in, helpdesk.[protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, but no one even bothered to reply nor attended the complain. Please advise on the action.

I have broadband internet connection with MTNL[protected] . For past 3 months , internet has not been working. I have would given atleast 50 - 60 online complaints. People from MTNL call , but they dont resolve the issue. I am paying Rs 600/- as charity to MTNL every month Need a quick resolution of the same Rgds Udit

(Subject): Modam ADSL light Down: MY LANDLINE NUMBER Is[protected] {Area Mtnl Badli Telephone Exchange} Hello sir, I have new broadband connection from 19 July, 2013. My MTNL ADSL light not stable from same days when take a new internet connection, After One day ADSL light totally down and my Internet connection is not working. My mtnl number is[protected]. I have many times calls in mtnl customer care center but they not solve this problem. Everyone gives a new number to me and suggests me to speak to someone or the other as they can’t do anything. I have raised many complaint, repeated complaint but no action taken by MTNL side. I am facing very difficulty and work loses without broad band and also received MTNL bill for last month by SMS. I request you will look into the matter and get the issue resolved as soon as possible. Phone Number details: SDO phone number - [protected] Lineman number – [protected] and Many more............................. And My DOCKET Number: 9659, 6427, 329812, 336244 By Avinash ([protected]) Vpo Barwala Delhi- 110039

This is regards to my MTNL connection. I think this people are not serious as being Government servant not bothered about there job as it is guaranteed they will not loose, but it is affecting Indian economy as they loose each and every customers.I have to inform MTNL higher authority. For your information your engineers say there is no junction box, cable in our area, for your knowledge Im attaching photographs of junction box, connections and cable available in our area. Our Society has already informed last year June 2012 in writing and after that two reminders had already been given. Also to inform you that when I personally met MTNL staff MTNL people are fooling there is no cable and no junction box. For your information reference no w/o 5396 dated 14/6/2013 Tel No. 28406888.