[Resolved]  MTNL, Mumbai / Broadband — Internet Gets Disconnected frequently & ADSL modems ethernet port faulty

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I have a MTNL Broadband Connection which i want to discontinue. We had checked with the Call Centre(1500) the details & proceedings that need to be carried out to discontinue services. We were told that we need to submit an application on the name of the Commercial Officer at the Radhu Palace office with the copy of the previous bill. On going there we were told that they can't accept the same as we need to submit the Modem as well for disconnection. Now the third time we had gone with the Modem now they need wires & clips as well. This too much of harrasment. Why can't we be told once for all that what all has to be submitted. It to much hassle with such poor services delievered. Please help us as it is not possible to go there as many times as they want. I[censored] can come to my place and collect everythng and discontinue the services that would be great.

Thanks
Monark

MTNL Triband Connection — less download speed

Respected Sir,
MTNL Triband Internet connection provider says that in 599 combo plan he will give download speed up 200kbps.For half of month i got the speed but now the speed is 30kbps please take a sutable action as soon as possible.

our net is not working properly due to fault in modem.


kindly, take action toward my complain
thanking u!!

Internet Gets Disconnected frequently and it takes long time to come back. when ever a telephone call comes internet goes off some time led lights goes off and only power lights up. when we register a complaint MTNL personals just call only at 5 pm and say I am coming but my problem remains same. they are so lazy to work. If this goes on like this MTNL will loose all customers and run into loss.

Personal — MTNL broadband disconnects

Since 1 Month i am using MTNL Broadband at home....i took a plan which has a speed of 512 kpbs...... i got the speed and worked fine for me but from last15 days I was not able to use my internet as it frequently disconnects while using, my download speed reduced to 12Kbps only adn at times i dont even get the internet facility.....i made many complaint. Even their customer care guys dont have any resolution they just hang up the phone when i asked about my complaint and speed problem....In the initial days i was downloading on 50 Kbps which should be 512 atleast or not less that 150 kbps and suddenly what happen....i want to complaint this to the higher ranked officer....coz MTNL guys dont know here how to maintain their systems.my complaint no. is 64100224
Please do the needful as from the past 15 days i am tired of complaining.

I AM ALSO SUFFERING A PROBLEM FROM MTNL BROADBAND SERVICE. SINCE LAST 4WEEKS I AM NOT ABLE TO USE INTERNET MEANS WEB PAGE IS NOT OPENING AT ALL. I HAVE COMPLAINED SO MANY TIMES BY TELEPHONIC AS WELL AS PERSONALLY BUT STILL I HAVE NOT GOT ANY RESPONSE FROM THAT SIDE AND THEY ARE CHARGING CHARGES FOR THE SAME SERVICE BUT WHICH IS NOT WORKING SINCE LAST 4 WEEKS. VERY BAD
MY TEL NO. IS 25589293
ANIL KUTE

My Internet connection was not working since 7/3/2010, during this period so many times i complaint on customer care no.1504/[protected]/1509 and 198 also.On each no. some one attended the call and when i tried to say my problem, the other person disconnected the call, then i wrote complain letter to the General Manager, MTNL, Dahisar(E) Mumbai-68 and contacted J.E.Mr.Tripathi personally several times and on his mob.no.[protected] and letter was also accepted by Mr.Saligram J.T.O on 17/3/2010 but my internet connection is not updated. Again i personally met D.G.M of Dahisar Mr.S.C.Upadhyay and contacted so many times on his mob.no.[protected], soon after he contacted Mr.Goyal D.G.M Network Section, Borivali on his mob.no.[protected], several times, after that J.E.Mr.Shaikh whose mob.no.is [protected] and J.E.Mr.Tiwari but both said it was MDF problem and updated my internet connection on 1/4/2010 and said that i'll get REBATE ON RENTAL CHARGES OF THE MONTH MARCH, also i given an application on 24/4/2010, reminder1 on 19/5/2010 and another complain letter to Mr.Tripathi and Mr.Rao on 27/5/10 but i have not got any rebate and D.E.Internal 5ESS AHISAR TELEPHONE EXCHANGE had on 12/6/10 that they cannot give any rebate to me because my triband was used during that period.
I want to know who has used, my complain letter was in your office and your engineer was not able to make any correction to my internet problem.There is such type of corruption that your department is not able to satisfy the customer for my problem and i approached D.G.M, then my internet problem is solved.
So please look the matter and oblige me as soon as possible and justify the matter.Such type of problem also was created two years before and your department didn't responded to my problem and every month i had paid more than Rs.1500/- per month upto one year and after that i disconnected my internet and after getting an assurance i took the connection again with different plan of Rs.495/- but this time again your department is harrasing.
Thanking you and please do the needful.
M.K.TIWARI
TEL NO.28962387

PATHETIC SERVICE OF MTNL

I had made my first complaint about net not working on 8th August 2010 by MTNL brodband service(1504) my docket no. was 2771. On which is was figured out that the probelem is in the line as the ADSL LED was not on. But the next day it was found out that the modem is not working properly. Till Wednesday 11th August 2010 nothing was done.Finaly I called Mr Raina, but I was connected to Mr Gaware and told him that the modem is faulty and to change it. Till Friday the modem was not changed and the MTNL would just call up asking whether the line is working or not...On Friday the modem was changed which was faulty again. I was told that the new modem is not available and that this would be on temparary basis. Since then I have made many new compalints regarding the same but I get the message that the complaint is alraedy registered with docket no. 8800. I am paying 1000/- per month for this net service. And I am getting a pathetic service.Why should I pay MTNL the amount if I am not getting my Net service?

my no 27662859

my internet is not working my telephone no is 21020111 the complains i have lodged have not bearing on the, mtnl

my name is nitin suresh shetye, I stay at kandvli charkop, i am a professional webdesigner and so require internet for launching new websites so with mtnl line i had taken internet facilty in triband service of 495 plan.and asked for a new modem and also issued a letter for it. but after alling several times and after 3 week are over i have not yet been issued a new modem,

i dont know what type of service is it, the staff at charkop as well as the technician is not bother to issue new modem.i am goin tolaunch a ad in midday and maharashtra times to introduce such type of services offerewd by mtnl.

MTNL Broadband — Broadband not working/Faulty modem

My broadband is not working since the last one month. Spoke to Mr. Upadhyay but the response is that 'we are not charging you for the modem and we do not have a spare now. If you are in a hurry, go to Navrang and buy a new one at your own cost!!' What Mr. Upadhyay seems ignorant about is that we are still paying internet usage monthly charges.
Everytime I complain, I recieve a message on my phone that the complaint has been attended to. I wonder what do they mean. Nothing has changed.
The service is lousy and so is their officers attitude!!

Internet on my desktop is not working since last 3 months. I have made several compliants through 27562198 but the same were not attended. Later on 2nd March 2011 I personally went and registered my compliant with the Officer on the Table Mr. Yadav who assured me send the attendent by evening on same however the person has till day not come. I had called Mr. Yadav on Thursday and asked him why my complaint has not been attended despite 6 days of compliant in writing. He said that he will send the person today but again there is no visits from the mechanic or line man. Today again we have called Mr. Yadav and he so rudely said that he does not have person hence our complaint can not be attended. If any of the senior officials of MTNL are seeing please help us getting the issue resolved. Though I am paying rent the service is not available.

first i was told before 3 months when i visited mtnl office that you will get 256 speed for both download as well as upload but now you are giving only 50k/b upload speed...i and my friend are now going for other connection in few days this is very bad...service

mtnl is the pathetic internet service provider in mumbai the reason speed being slow and frequent disconnection any one in mumbai who is thinking of taking an mtnl connection i beg o[censored] please dont take the mtnl triband especiall in malad w it is the the pathetic connection provider i myself am planning to remove the connection forn mtnl i think if mtnl could not mange they should immediately shut down their service

I would like to inform that Broadband connection was applied on Ph 8816167 for Plan 666 installed on 5th July But from the day I have been complaining for no getting the browsing due to frequent disconnection of broadband. "Due to long old wire from DP to my house".The department is informed with complaint No.7935 / 9141 / 1513 / 7229 even the complaint was made by calling DE / SDO Mr CB Singh in Malad west Telephone Exchange But no regulation or Complaint was not attended by the MTNL department till Dt. See who much is the govt employes is enjoying their service getting the pay regularly Eating the public money is mass. Kindly do the needful from Sanjeev Mittal m/s Sleek Polymers Pvt Ltd MUMBAI

I have been also complaining about the frequent disconnections of MTNL broadband services on my telephone number 27811501 but uptil now no complaint have been attended. ILastly I have been thinking of disconnecting the same & going for SSV internet providers.

broadband modem — want to correct

this broadband modem is not working properly i want to correct , please check the modem and correct it

Worst service in the world award should go only mtnl broadband... Services ke naam pe dhabba hai... Gaaliya done ka mann karta hai.. Par in gende kind chamdi wale mtnl broadband walo ko koi farak nahi padega... Theses are thieves and frauds who thug you... Never fall for their offers.. I m going to disconnecty mtnl connection and get another service provider... Hv been complaining since 2weeksbut no use .. No response..aur call centre to baat karke ehsaan kArta hai. ..we can do nothing but just whine abt it.. Govt service inhai isliye consumer court bhi kuch nahi karega. ... Corruption ki aur ek aulaad

MY TELEPHONE NUMBER IS [protected] . I HAD GIVEN COMPLAINT REGARDING MY BROADBAND WHICH IS FREQUENTLY GETTING DISSCONECTED MY COMPLAINT NUMBER IS 8999 WHICH WAS GIVEN ON SATURDAY AND HAS NOT BEEN RESPONDED BY YOUR EMPLOYIES. PLZ GET OUR PROBLEM RECTIFIED AS SOON AS POSSIBLE.


MY EMAIL . [protected]@yahoo.com
10/9/2012