[Resolved]  MTNL Mumbai — BROADBAND CONNECTION SPEED PROBLEM

Address:Mumbai City, Maharashtra

Hi,
I'm Hemang Halvadia using a land line no 28658656. the primary use of the connection is for the Internet.

On 28th March i switched to 4mbps broadband plan from existing 2mbps plan. And the nightmare starts.
since the time i switched my plan instead of getting close to 4 mbps speed , i started getting .05 mbps.
I did complain many times over and over again. but i was told that there is no problem. i'm myself from a tech background and knowledgeable enough to figure out that the problem doesn't exist from my end.
I even received SMS saying that the complaint has been attended. even without anybody addressing the complaint.
how can this be allowed??? Even spoke to many departments including divisional manager etc.. but no one seems to be interested or capable in solving the problem.

i have never experience such an unprofessional behavior from any individual from any field in my whole life.
I mean i have no words to describe my agony.

pLEASE HELP

Hemang Halvadia
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I have MTNL connection since over a year (Telephone no.[protected], but I was never connected properly. It gets disconnect within a few minutes or seconds after connecting to server.
I had registered so many complaints on 1504 and other mobile no. (Mr. G.P. Singh [protected] and Mr. S.K. Shukla 20594233 and so on) but I never got a solution. After registering so many complaints on 1504 no body visits to my place and even no one calls at my phone no. and complaint get closed.
I am paying monthly bills of Rs. 800.00 to 900.00 for a worse connection. In short I am fedup with this service.

internet connection slow and keeps on disconnecting
I have connection with 256kbps unlimited plan and the speed for first few months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting. The service is all time worse.
It seems that MTNL has given good speed for few months to attract the users and then they are not listenning to complaints.My speed has been reduced from 200kb/s to 20 kb/s since 1st December 2008. I have called 1504 dozen times but the call next day and say your problem will get corrected in next 24 hours, but only god knows when those 24 hour will come. Besides that i have done e-mails and talked to call centre guys they only say "What we can do, we only do the e-mails for problem".Someone should report this in consumer court.

My telephone number is 25099120

MTNL Broadband — mtnl broadband connection problem

i apply for mtnl connection.till they not provid me connection.every day they said.after two day u will found your connection.they waste my lot of time for waiting internet connection.

MTNL Broadband — CONNECTIVITY PROBLEM

Dear Concerned,
Feb up of registering complaints at MTNL call centre since past 2-3 months, i have to approach this site. Almost every time when internet was needed the most, there was a connectivity problem. I approached number of times MTNL call centre but the support which i got was not sufficient enough to cater to my problem . They replaced my modem/router initialy but my problem persisted.
Light at the link button of the router keeps on blinking. When asked the cause of this occurence they told it to be the problem of line, which is still unsolved.
Please help me to get a solution
Regards
Rohit Manchanda
Land Line No : 26526235
Consumer No : [protected]
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Broadband is not working.
Tel No.[protected]

Broadband Connection — Connection Speed

User ID:[protected]

Number of complaint ID's
ivr[protected]
ivr[protected]
ivr[protected]
[protected]
[protected]

But still the issue persist please call me on [protected]
Dear Sir / Mam
Fed up of registering complaints at MTNL call centre since past 1 months, i have to approach this site. Almost every time when internet was needed the most, there was a connectivity problem. I approached number of times MTNL call centre but the support which i got was not sufficient enough to cater to my problem .

Light at the link button of the router keeps on blinking. but there is frequent disconnection. and

speed is only 500 kbps where as I pay for 100 mbps montly bill of nearly 1100/-

Please help me to get a solution
SEE ATTCHMENT showing speed test using MTNL test only... Regards
R B S Narayana
Land Line No : 28313844 Mumbai
Consumer No : [protected]

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