[Resolved]  MTNL Mumbai Broadband — Broadband speed of 400-480 kbps when the Plan is 1 Mbps UL.

Address:

Mumbai Suburban, Maharashtra

SUB:- Low Internet speed,very irregular connection & pathetic customer support (MTNL mumbai )


I am Mtnl Broadband user from 4years & IPTV for 6 months. For the month of December I was having the 1MBps Unlimited plan of Rs 999. For which on MTNL speed test I was getting speed of 400-470kbps from day 1.

If I am paying Rs 999 then off course I expect equivalent speed & service. Here I am getting speed of less than 512kbps which is a loss for me. Inspite of several complaints (above 20) & calls to the authorities nobody bothered to even have a check or rectify whatever was wrong with the speed.

On 27th of December i visited & had given written Complaint & Notice for the issue at MTNL Borivali west exchange. The line was found dead...they sent a line man who doesnt know anything about ADSL or broadband but fixed the line issue...the broadband problem persisted,actually it went worse. So kept a track of speed every alternate day & taking screen shot of the MTNL speedtest page.
Again i made several complaints with 198 & Concerned authorities.
i have wasted the money in this pathetic service for THE MONTH.
I would have to take a refund for the broadband & iptv.
I have had enough of harassment & this is the 5th time I am getting such a bad service from MTNL. If my request is still not attended I will have no choice but to take this issue to highest possible authority.
if i am paying Rs 999 for broadband speed which is available for Rs 599, It is a huge loss for me
it is not just the matter of money or ego....
it is matter of commitment...if i pay late the MTNL reserves the right for disconnection & if i am paying the appropriate amount then i do have RIGHT to demand PROMISED services.
I am loosing trust on MTNL & this is not the problem with me alone....the number of complaints speaks everything & i am afraid to say but MTNL are going to loose its revenue due these kind of pathetic services.
Thank You