MTNL Mumbai — Refund of service unavailability

MTNL has harrased us all the time we complain. The technicians come and refuse to rectify the mistake. He says the electrician has to do it. When elctrician comes he say he dosenot understand telephone wires so he will not touch. This happend to us twice. Then I personally when to the head of department and complained . He came with his technician and repaired the telephone line las time .

Again today I m faced with th same problem. I dont think I have the energy or the time to run after these MTNL people. Why are the services so bad. They indirect ask for bribe to do the work.