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[Resolved]  MTNL, Mumbai — 1504 call center

My internet connection at home has been giving trouble for the past 2 months. While I have a connection, the line keeps dropping.

I have registered a complaint twice in these 2 months (this is when I have got someone on the line at the 1504 call center...otherwise the line is answered but no one speaks). Both times the connection was restored and it worked ok for a couple of days.

When I called today, I got the famous blank response the first 3 times after which the line was answered and put aside - I could hear the "lovely ladies" kackling away with each other (in Marathi) but no one bothered to speak.

And yes, the funny thing is that you select "1 for English" but have to speak in Hindi or Marathi.

MTNL claims they are the lifelineof Mumbai and Delhi - I beg to differ!
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

I forgot to add that my area engineer charges Rs 100 for "conveyance" when he comes to resolve the internet problem.

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    Mahanagar Telephone Nigam [MTNL]
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    2498
    Pending
    0
    Resolved
    924
    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View Full Information
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