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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL, Mumbai — Mtnl broadband sucks, speed 20 kbps or 320 kbps broadband connection

Address:Thane, Maharashtra

Dear Team,

I am facing lot of issues with mtnl broadband speed. I am complaining to them every day and getting stupid answer that it will get restored within 3-4 days. Its been a month since I am facing this low speed issue which is yet to get resolved and mtnl is charging high amount i.e. Rs. 495 + service tax for this plan.

I want my broad band speed to be restored immediately and this months bill to be waived off as I could hardly able to use it because of this snail speed intenert connection.

Please take imediate action against mtnl as they are not at all bother even to reply to the complaint lodge by the customer. I have not received any reply from mtnl on e-mail till now since I am complaining...

regards,

Nishi
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Speed really sucks...i am getting speeds in range of 20 to 30kbps for last 2 months and on making complaints the rep at mtnl office tried to sell rs999 plan...
Reply
I am using rs999 plans and I am getting 5kb speed for download from past 2 - 2n half months. I am tired of complaining, I complained for broad band internet service. I left for work, these technician comes and says to my mom, that he is a telephone technician and not broadband technician and he goes away, saying internet guy will come on some other day, which he never showed up. I am pissed off. If I call to customer care number, these ladies keep on talking all about market, vegetable to their colleagues over the phone and always say one thing, server me problem hai (there is problem with the server) and hang up. MTNL sucks, please do not go for MTNL, I miss my relaince, it was expensive, but better customer service. :(
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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