[Resolved] MTNL Mumbai — Frequent disruptions or no connection at all

nikhil_shukla2005

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

14/02/ 2013 complaint number 5772
16/02/2013 complaint number 9612
18/02/2013 complaint number 816

I am fed up making complaint every alternate day since my broad band service is not working . last month there were issues of low speed which when conveyed to SE of Juhu telephone exchange ( under which my number falls[protected] said he was helpless as the problem was from higher end.

Now there are problems of frequent disruption every 10 min due to which i am unable to browse Internet. The complaints raised go unattended and I am unable to understand the fact how they can issue new docket numbers if my problem has not been resolved.

I request you to look into the matter and get the problem resolved otherwise I will have no option but to disconnect the service and save myself from mental agony and stress it is causing me.

H. N. Shukla

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Aug 13, 2020

Complaint marked as Resolved

Sep 26, 2016

Updated by nikhil_shukla2005 Problem still continues. Just Docket number is given for complaint. We dont even know whether they solve the problem on daily basis because complaint number runs in thousands. We are never contacted to know exact nature of problem..
WHen we try to get help from 1504 they simply run throough the settingsof the modem each time . We are totally fed up of the system.