[Resolved]  MTNL Mumbai — improper customer service

DEAR SIR I HAVE A TRIBAND CONNECTION ON MY TEL NO 26613393 SINCE I HAVE TAKEN THIS CONNECTION EVERY SECOND DAY THERE IS PROBLEM THIS GOING ON SINCE THE 1ST DAY I HAVE GIVEN SEVERAL COMPLAINT ON 198 AND ALSO TO MR.SAWANT OF JUHU DANDA THEY SAY THIS IS CABLE FAULT BUT GOD KNOW WHEN THEY ARE GOING TO CHANGE THE SAME AS THEY CHARGE FOR 1 MONTH FULL FROM WHICH HALF THE DAYS IT IS NOT WORKING

PLS LOOK INTO THE MATTER AND TRY TO DO SOMETHING TO GET THE REBATE FOR THE SAME

SHAFIQ KHAN
[protected]

Dear GM, Customer Service:

My landline 28798003 is faulty for the past 5 days. I depend on Online complaint service to book my complaint. But the system is unresponsive.

My CA number is [protected]

The problem is, I do get get in coming call rings, but on lifting the handset, I merely hear some noise of hand-drill and no voice is coming through. Further, there is no dial tone at all.

Me and my wife are Senior Citizens and we are greatly handicapped by the absence of the landline.

Would be obliged if you could get the problem rectified at the earlierst.

Thanks and regards.

V. Balasubramanian,
T 1/7, Sheesh Vinay CHS,
Bangur Nagar

I would like to bring to your kind notice since I have taken Mtnl connection with internet service on 26613393 may be since April 2010 and from the start I have been complaining that there is problem in the internet speed the only reply I am getting since 1 year is there is cable fault and we will make it proper but it has not been done till yet and as I got to know there is new cable line been put somewhere near to my location as I told the lineman Mr.Shaikh to please give me the connection from the new cable he told me that you go the office and remove work order for the same but if the officer note that complain is been given so many times it is their duty to solve the same.

So I request you to please look into the matter and try to solve the problem at the earliest as I am really feed up of giving compliant every next-day.

If you do feel that is not right on your path please do call for further clarification as anyway to keep the reputation they should give proper customer service

shafiq
[protected]
26613393

My number is 26613393 since last seven days I am facing problem regarding internet service I have been giving complaint to the call centre and also on 198 service but my problem have not been solve till yet so today I also call 26601100 and 26602000 and also given complaint regarding the line man that they are not visiting the site and I was been informed that my problem will be solve but it is not done till now.

I am not happy with the service which you are providing as you are taking the charge for full month I do want the re-imbursement for the period from my net is not working and giving trouble.

So I request you to please take the matter into consideration and do the needful.

Regards
Sandhya puthane 26613393

Dear Sir,

I am very much upset with the services and support I has given so many complaint for broadband since last Week but every-time I get message that your Docket number is resolved.

Today is the height of service yesterday I have given complaint regards to my landline dead and I have received message that your docket is attend and complaint is closed but till now my landline is Dead.

I request you to please look into the same and resolve the query for non customer support and for your kind verification I am attaching you the complaint number details too as an PDF.

Is this is the way you all treat a customer I would like the reimbursement for the period for the which the services was not provided and till it is resolved.

And can I get the number of someone superior with whom I can directly deal.

Regards
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