[Resolved] MTNL — Triband Internet

bhavin_parekh2

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

With reference to MTNL Advertisement in Mumbai Mirror Dated April 10,2011 it states that all subscribers o[censored]nlimited broadband would get a increase in speed to 2Mbps in the entire month of April. This advertisement was even published last week and also the week before in Mumbai Mirror.

However , even though I have a 599 Kbps Unlimited plan , I am not getting even 1/4th the speed on sundays. On enquiry with MTNL Cusomer care they sated "This advertisement is published but this service is not active yet". Therefor it is evident that a company like MTNL is giving fake advertisements in newspapers to boost their sales.

In general for a plan of 512Kbps plan I should get a download speed of 60 KBps or above but I get only 40-45KBps.The line engineers are not ready to listen to my complaints or queries and one of them even said " Complain in Consumer forum". This is certainly not the way to treat customers. So what if its a big company like MTNL their actions and services too should be scrutinised.

Thanks
Bhavin Parekh
Mobile: [protected]
[protected]@yahoo.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jamie

from Mumbai, Maharashtra

Spot on there, Bhavin Parekh, there was an AD in DNA as well calling Sunday a Funday.
However, that is not the case, if anything it becomes worse on Sundays.The speeds are pathetic as they are around 40kbps.I have a 1Mbps(1000kbps) unlimited plan so one can imagine what the speed drop feels like & since its a Sunday the MTNL exchange will be closed & any registered complaints will be dealt with on Monday with the annoying query "what is the issue?".Many MTNL users are complaining on twitter.
I hope they stop this 2Mbps sunday funday cause it feels like an april fool's joke being played on the customers & I for one don't find it funny at all.
My point is MTNL should acknowledge the fact that users are getting pathetic speeds on Sundays or else MTNL may find itself with fewer customers come next Sunday.

rajas09

from Dahanu, Maharashtra

I also having same problem with MTNL triband they are fooling consumers by giving advertisements about unlimited plans but basically these plans come with pathetic speed which is of no use to downloads.For downloading a movie u need to keep your PC on for hours n hours.Connection timeout n drop in speed adds to frustration.In world of 3g they should really boost their schemes with more speed otherwise all users will turn to 3g option.