[Resolved] MTNL Mumbai — not getting broadband service from long time

shaikh yusuf mohd

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

im writing this email after not getting service of broadband of mtnl from last 45 days,
i have complaint to mtnl, every alternate days, in dis period.. no action had been taken
from.. den i personaly meet mtnl officers regarding this problem.. they send there executive to solve
but that person told me... its a problem of wifi router and currently instrument is out of stock,
after listening to that person i have purchase my own router in 2500.
then also no service.. and no response from mtnl.. im just paying bill of mtnl from last 2 months with out
service..
mtnl num: 28786397
con : [protected]
please its my humble request to solve my problem as soon as possible
hope for the possitive response
thank you
yusuf shaikh

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Naeem M. Khan

from Mumbai, Maharashtra

I have not been receiving the the wifi connection on any of my wifi device and on calling the customer service at 1504 I was given the complaint no. as 7441 . 5 days later I called again early morning the lady at the other end sounded to be customer centric. She told me to reset ip address which I did so. However she kept my call on hold and I could hear all the back gound sound of tea sharing and days planning but nobody seemed to be attending customer. I called back again, this time I told the a diff lady about the conduct of previous representative, she said " Aisa ho hi nahi sakta, subah subah hum yahan tmepass karne ko nahi baithe hai." she also added that "aap ko jis ko bolna hai boldo" I was taken abck by such a rude behaviour.
tel No. 27540817
later complaint no. gvn is 2446