[Resolved] MTNL Mumbai / Triband DSL Nu 849 — Low Speed since last 15 days and no action

[Resolved] MTNL Mumbai / Triband DSL Nu 849 — Low Speed since last 15 days and no action

B Bhushan Buchade from Mumbai, Maharashtra

Since last 15 days I am getting only 180kbps download speed. As per DSL NU 849 I should get min 256kbps and max 2Mbps speed. So on average I should get 1.5Mpbs download speed. I have modem provided by MTNL only. I have complained on MTNL number 198 with docket#262 before 2 days. Even before that I had complained over triband helpline 1504 as well. But nobody has replied back or resolved my problem yet. There customer service says MTNL is having 4 days holiday, thats why there is nobody available to support. My question is will MTNL reduce the charges for the period for which I am getting low speed? and why there website mentions 24/7 support then? Nobody picks up phone on following numbers provided by customer support: 24388807 24388808 24361221 24329308 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Kapil Chawla

from New Delhi, Delhi

I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

Bhushan Buchade

from Mumbai, Maharashtra

Thanks Kapil.. I will definitely do it as next step.. Its really time consuming to followup with these guys.. I am planning to change to some local cable internet provider, since its no use to just waste my time and money with MTNL customer care.

Bhushan Buchade

from Mumbai, Maharashtra

Finally after one week, this problem is resolved by MTNL.

But it required me to take following steps before I got this problem resolved.
1.I went to my regional MTNL office to find out the exact problem.
2. I got three different answers
a. Line is faulty ( So they again tested line from my home. But they couldn't find any problem with line.)
b. Problem with plan.( So I changed my plan to DSL 399. Still I was not getting the correct speed.)
c. Problem in server room. (This I think was the most probable reason.)
3. Again I logged complaint with MTNL with docket# T[protected] and wrote email to triband helpdesk.
4. I got calls on Saturday from MTNL saying they resolved the problem.

Finally when I tested speed on yesterday night, I am getting around 1.6Mpbs download speed.
Which means they have certainly resolved this problem now.

Now I will continue with MTNL broadband only. But they need to address such issues very quickly in future.

I agree that MTNL offers the best stable internet connection.